Zendesk

First-party data, key martech funding highlights, new martech partnerships and enhanced features to boost go-to market capabilities; there’s lots to explore from this week’s martech series’s martech highlight! BONUS: Leading marketing and media measurement platform DoubleVerify announced their IPO on April-12th! MarTech Quote-of-the-Week! I think marketers should be focusing on first-party data and the best avenues to grow ROI. All marketers aim to optimize their campaigns and not only show, but increase, ROI. However,…

Alex Constantinople joins the company as CMO, with Jeff Titterton expanding role as COO. New board directors Brandon Gayle of NBA San Antonio Spurs, and Netflix lead designer Steve Johnson, bring decades of product, brand, design and storytelling expertise working with some of the world’s most recognized companies. Zendesk, Inc. , a trusted and beloved CRM customer service software company and the champion of great customer service everywhere for everyone, has made a number of strategic appointments to its…

100,000 of ActiveCampaign's 130,000 customers now use integrations to create amazing customer experiences at scale  ActiveCampaign, the leader in Customer Experience Automation (CXA), welcomed several new integrations to its app marketplace, including tech giants Facebook, Microsoft, Twilio and Zendesk. By having these tools in one place, businesses of all sizes can sync their customer data and make more strategic decisions, ultimately enabling businesses to create a better, more personalized experience for their own…

- Haptik launches zero code, deep integration with Zendesk across their Support, Chat, and Sunshine products - Simple two-step integration, resulting in faster time to value - no technical skills required - Save your human resources for high-value customer interactions, driving up CSAT & NPS Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced a strategic collaboration with Zendesk, Inc., to help businesses transform…

Marketing organizations accelerating their adoption of agile planning & budget solutions to power their pandemic recovery strategies Allocadia, the leader in Marketing Performance Management (MPM), announced it has significantly grown its customer roster in both B2B and B2C industries, despite the economic turmoil of 2020. Companies including Alteryx, GitLab, GOJO Industries, Inc. (makers of Purell), Reckitt Benckiser Group, Plc., and Zendesk have invested in Allocadia's agile MPM platform to drive more efficient spend…

FayeBSG has received Zendesk's Solution Development Partner of the Year award for new product innovation accomplishments, established vertical markets expertise, and achieving the Master Zendesk Partnership level Faye Business Systems Group, a leading global technology company, announced today they had been awarded Zendesk's Solution Development Partner of the Year at the company’s Sales Kickoff. Zendesk, Inc. is a leading CRM company with more than 160,000 customers worldwide. Zendesk Sales Kickoff (SKO) is an annual…

Hi Gari, please tell us about your role and the team you handle at Zendesk. As the Senior Vice President of Sales for Zendesk APAC, I lead the commercial growth of our business and the expansion of our customer base across the region. My team and I aim to engage with our customers and support them in whatever stage of growth they are at, better equipping them to build powerful and innovative customer experiences that are streamlined to their business needs. Whether it’s working with startups or large enterprises, I’m…

Global Annual Customer Experience Trends Report 2021 shows customers continue to be more demanding, making it harder for businesses to meet expectations in a post-pandemic world Despite 2020 being a year of far-reaching and rapid transformation in how people live, collaborate, and connect, the global Zendesk Customer Experience (CX) Trends Report 2021 shows the customer experience is increasingly crucial to business success, and that the most successful companies are adopting new technology at record speed. In fact, new…

By connecting Zendesk and monday.com through the FayeBSG Zendesk app Flare, sales, support, and project personnel can collaborate efficiently across all Zendesk CX platforms without leaving their primary software environment Faye Business Systems Group, a leading global technology company and Master Zendesk Partner announced the availability of their integration of Zendesk with monday.com. Connecting Zendesk and monday.com through Flare enables users of monday.com and Zendesk to synchronize data and display it in both…

Solvvy, the next-gen chatbot and customer support automation platform, announced a partnership with Zendesk, Inc., and integration with the Sunshine platform. Solvvy now seamlessly integrates with Zendesk's open and flexible CRM platform, Sunshine, allowing Solvvy users to offer multi-channel support that spans communication tools like Facebook Messenger, WhatsApp, SMS, and other messaging channels that customers are increasingly using to reach out to businesses. Marketing Technology News: Unity and Snap Inc. Partner to…

Flare Sentiment Analysis, created by Master Zendesk Partner FayeBSG, provides the ultimate predictive customer experience by automatically analyzing incoming support messages' mood and gauges sentiment on each response. Faye Business Systems Group, a leading global technology company and Master Zendesk Partner, announced the availability of Flare Sentiment Analysis for Zendesk. With the release of Flare Sentiment Analysis, Zendesk users can now utilize a sophisticated machine learning application that can scan…

Smartling, the #1 rated enterprise translation management system, announced significant upgrades to its longstanding Drupal and Zendesk integrations. Smartling’s Drupal integration adds comprehensive support for Drupal 9, the recently released upgrade to Drupal’s content management system. Smartling’s Zendesk integration was re-written on a new code base to enable support for wide-ranging Smartling features that automate the process surrounding human translation. These enhancements enable customers of Drupal and Zendesk to…

Zendesk Customers Can Take Advantage of Boost.ai’s Market-Leading Self-Learning AI to Develop and Deploy Artificially Intelligent Virtual Agents in Less Than 10 Days Boost.ai, a global leader in artificial intelligence for Fortune 1000 companies, announced the ability to integrate its user-friendly conversational AI platform into Zendesk, Inc.’s flexible and powerful customer engagement software. Available now on the Sunshine Conversations marketplace, the new integration gives Zendesk’s 160,000+ customers access to…

Zendesk, Inc. announced expanded capabilities to its service-first CRM solutions that help companies provide real-time support across messaging channels on web, social, and mobile. A key enabler of these capabilities is a strategic partnership -- among the first of its kind -- that expands the current integration with Messenger and empowers companies to immediately engage with customers, share information, and respond to questions across all Facebook messaging services including WhatsApp, Messenger, and Instagram. As…

Predict future contact volume and staffing needs with ease Tymeshift, a workforce management solution for the modern age made exclusively for Zendesk, has launched a Forecast feature that gives support teams accurate predictions of future contact volumes and staffing needs. The new feature pulls data from Zendesk to create accurate predictions about how many calls, chats, emails, and more will happen in the future. Forecast can show predicted volume up to a year in advance and be as detailed as 15-minute increments. It…

New CX Maturity Scale finds companies using service and support best practices drive dramatically better success and agility in the midst of the COVID-19 pandemic Zendesk, Inc. released new research in partnership with Enterprise Strategy Group (ESG) that shows how companies in Asia Pacific (APAC) investing in customer experience (CX) are reaping the benefits. The study found a clear link between organisations with more mature CX capabilities and improved business success in areas such as market share, increased customer…

Happiest Baby and Paula's Choice Elevate Online CX Beyond Existing Contact Center Model Simplr, a human-first, machine-enabled customer experience platform, has integrated with Zendesk's CRM platform, helping brands to shed the constraints of the contact center model and maximize the effectiveness of the Zendesk Support Suite. According to Zendesk, 65% of consumers expect customer service to be faster now than it was five years ago. Innovative brands are finding new ways to meet the demands of the "Now Customer" who…

Amperity, the first AI-powered Customer Data Platform (CDP), announced it will be working in partnership with Zendesk. As part of the initiative, Amperity will integrate natively with Zendesk's customer relationship management (CRM) platform, allowing joint customers to put into play the full breadth and depth of customer intelligence from Amperity. Amperity connects data across disparate systems and uses patented technology to create a persistently accurate and complete 360-degree customer view for every single customer.…

Zendesk, Inc. announced the addition of Instagram messaging to its customer support offering. This means businesses can now provide customer service on Instagram from directly within Zendesk. As a leader in messaging for customer service, this aligns with the company’s continued investment in new social messaging channels and a new, modern workspace for businesses to connect, engage and transact with customers. Convenient Customer Service  The Messenger API for Instagram offers support for businesses to efficiently manage…

New customer experience maturity Scale finds companies using service and support best practices drive dramatically better success and agility in the midst of the COVID-19 pandemic Zendesk, Inc. released new research in partnership with Enterprise Strategy Group (ESG) that shows how companies investing in customer experience (CX) are reaping the benefits. The global study found there is a clear link between organizations with more mature customer experience capabilities, and improved business success in areas such as market…