Zendesk Set to Further Expand Its Singapore Product and Engineering Teams, Fueled by a Renewed Partnership with the Economic Development …
PanTerra Adds Another Cloud CRM to Out-of-the-Box Streams Integration
PanTerra Networks, a leading provider of unified cloud services for mid-market enterprises, announced expanded out-of-the-box integration with customer service and …
What Is AI Marketing and How It Impacts SaaS Cloud Industry?
AI Marketing is a combination of AI principles and applications directly applied to Marketing concepts to target, acquire and retain …
MarTech Interview with Vanita Pandey, VP of Marketing at Arkose Labs
"While technology is key, it is the people and customers that make the work rewarding." Tell us about your role …
MarTech Interview with Chris Johnston, Founder and CEO at Adoreboard
"The development of AI and NLP starting to understand more how people think and act is really exciting." Tell us …
Zendesk Introduces WhatsApp for Zendesk in Asia
Integration with WhatsApp Business API Delivers on Zendesk’s Vision to Connect Customer Conversations Across Web, Mobile, and Messaging Zendesk, Inc. …
TechBytes with Malcolm Koh, Customer Experience Strategist APAC at Zendesk
Tell us about your role and the team/technology you handle at Zendesk. As the Customer Experience Strategist and Customer-in-Residence for …
Zendesk Introduces WhatsApp for Zendesk
New Whatsapp Business API Tool Delivers on Zendesk’s Vision to Connect Customer Conversations across Web, Mobile, and Social Messaging Zendesk, …
Zendesk Releases Benchmark Reports on the Biggest Gaps in Customer Experience for Small and Midsize Companies
New Research Shows Fast Growing Small Businesses and Midsize Companies Are 40 to 60 Percent More Likely to Take an …
Zaius Begins Era of Service-Led Retail
Zaius B2C CRM Assists Zendesk-Powered Service Reps with an Augmented View of a Customer Including Interaction History, Predictions, and Personalized …
MarTech Interview with Agustin Esperon, Co-Founder at Wideo
"Video content has changed the way that companies communicate and promote their products and services." Tell us about your role …
Zendesk Expands Amazon Web Services Support to Make Customer Data More Actionable
Zendesk, Inc. announced the Zendesk Events Connector for the newly launched Amazon Web Services (AWS) service Amazon EventBridge. The Zendesk …
MarTech Interview with Ken Brook, Founder and CEO at MetaX
"The Digital Advertising ecosystem is one of the most suitable environments for leveraging Blockchain transparency." Tell us about your role …
Language I/O Enhances Zendesk Integration with Live Chat Translation
Language I/O Chat for Zendesk allows English-speaking support agents to communicate with customers in more than 150 languages directly inside …
Quantifying the Business Impact of Customer Service in Singapore
Customers regularly experience issues. In every industry a customer will inevitably contact customer service to voice a problem. “I’ve bought …
Ada Chosen as the Exclusive Chatbot Partner for Zendesk Suite
Ada Selected by Zendesk as a premier ‘Suite Ready Partner’ for Zendesk Live Chat and Support Ada, the leader in …
MarTech Interview with Joel Horwitz, Senior Vice President Marketing at WANdisco
"People need to write and create quality content, which tends to do better in the long term, rather than creating …
Zendesk Announces New Partnerships and Integrations for Sunshine CRM Platform
The Expansion Gives Companies the Ability to Provide Powerful, Personalized Experiences for Their Customers Zendesk, Inc. announced expansion to Zendesk …
Zendesk Unveils Next Generation of Conversational Messaging Experiences
Company Acquires Smooch to Expand Zendesk’s Omnichannel Leadership; Launches New Whatsapp and Slack Integrations Zendesk, Inc. announced it acquired Smooch …
Zendesk Chooses Impartner To Power An Efficient, Scalable Channel Growth with Better Partner Experience
Close Collaboration Between the Business Unit Buyer and It Teams Helped the Company Choose Impartner as the Solution Best Suited …