Metadata.io is building on the success of organic growth by adding serial MarTech GTM leader to accelerate growth and take …
$1 Billion Evaluation for a Product Experience Company! Now, We’re Talking Serious MarTech
Pendo has just announced $100 million funding, taking its evaluation to $1 Billion. This is a major development in the …
Zendesk Introduces New Partner Program to Give Partners More Tools to Improve Customer Engagement
Flexible, Value-Based Program Rewards Partners for Contributions and Capabilities Zendesk, Inc. announced a new Zendesk Partner Program to provide the …
MarTech Interview with Tom Keiser (Chief Operating Officer) and Elisabeth Zornes (Chief Customer Officer) at Zendesk
"In the APAC region, Zendesk's top customer wins include GroupOn, StashAway, Circles.Life, Grab, Ola, and FoodPanda to name a few." …
MarTech Interview with Sandie Overtveld, VP APAC at Zendesk
"The expansion of our regional hub in Singapore is the next step in this continuing growth trajectory, Our Singapore product …
Zendesk Launches New Community Product, Gather, to Provide Trusted and Transparent Support at Scale
Companies Can Expand Support Channels and Improve Self-Service with Crowd Sourced Content Zendesk, Inc. announced the launch of Gather, a …
Workato and Zendesk Collaborate to Bring Enterprise Automation to Critical Support Processes
Workato, the leading Enterprise Automation Platform, announced a collaboration with Zendesk, Inc. to bring customers enterprise grade integrations and automations …
Zendesk Delivers the Future of Conversational Business With Sunshine Conversations
New Developer-First Platform Allows Businesses to Incorporate Social and Direct Messaging into All Customer Workflows Zendesk, Inc. announced Sunshine Conversations, …
New PagerDuty Solution Lets Companies Get Ahead of Customer Issues by Unifying Customer Service, Engineering and IT Teams
New partnerships and integrations with Zendesk and Salesforce enable companies to automatically coordinate response between traditionally siloed teams to deliver …
Zendesk’s Double-Digit Growth in APAC Cements its Commitment to Developing Tech Talent Across the Region
Zendesk Set to Further Expand Its Singapore Product and Engineering Teams, Fueled by a Renewed Partnership with the Economic Development …
PanTerra Adds Another Cloud CRM to Out-of-the-Box Streams Integration
PanTerra Networks, a leading provider of unified cloud services for mid-market enterprises, announced expanded out-of-the-box integration with customer service and …
What Is AI Marketing and How It Impacts SaaS Cloud Industry?
AI Marketing is a combination of AI principles and applications directly applied to Marketing concepts to target, acquire and retain …
MarTech Interview with Vanita Pandey, VP of Marketing at Arkose Labs
"While technology is key, it is the people and customers that make the work rewarding." Tell us about your role …
MarTech Interview with Chris Johnston, Founder and CEO at Adoreboard
"The development of AI and NLP starting to understand more how people think and act is really exciting." Tell us …
Zendesk Introduces WhatsApp for Zendesk in Asia
Integration with WhatsApp Business API Delivers on Zendesk’s Vision to Connect Customer Conversations Across Web, Mobile, and Messaging Zendesk, Inc. …
TechBytes with Malcolm Koh, Customer Experience Strategist APAC at Zendesk
Tell us about your role and the team/technology you handle at Zendesk. As the Customer Experience Strategist and Customer-in-Residence for …
Zendesk Introduces WhatsApp for Zendesk
New Whatsapp Business API Tool Delivers on Zendesk’s Vision to Connect Customer Conversations across Web, Mobile, and Social Messaging Zendesk, …
Zendesk Releases Benchmark Reports on the Biggest Gaps in Customer Experience for Small and Midsize Companies
New Research Shows Fast Growing Small Businesses and Midsize Companies Are 40 to 60 Percent More Likely to Take an …
Zaius Begins Era of Service-Led Retail
Zaius B2C CRM Assists Zendesk-Powered Service Reps with an Augmented View of a Customer Including Interaction History, Predictions, and Personalized …
MarTech Interview with Agustin Esperon, Co-Founder at Wideo
"Video content has changed the way that companies communicate and promote their products and services." Tell us about your role …