Zaius B2C CRM Assists Zendesk-Powered Service Reps with an Augmented View of a Customer Including Interaction History, Predictions, and Personalized …
MarTech Interview with Agustin Esperon, Co-Founder at Wideo
"Video content has changed the way that companies communicate and promote their products and services." Tell us about your role …
Zendesk Expands Amazon Web Services Support to Make Customer Data More Actionable
Zendesk, Inc. announced the Zendesk Events Connector for the newly launched Amazon Web Services (AWS) service Amazon EventBridge. The Zendesk …
MarTech Interview with Ken Brook, Founder and CEO at MetaX
"The Digital Advertising ecosystem is one of the most suitable environments for leveraging Blockchain transparency." Tell us about your role …
Language I/O Enhances Zendesk Integration with Live Chat Translation
Language I/O Chat for Zendesk allows English-speaking support agents to communicate with customers in more than 150 languages directly inside …
Quantifying the Business Impact of Customer Service in Singapore
Customers regularly experience issues. In every industry a customer will inevitably contact customer service to voice a problem. “I’ve bought …
Ada Chosen as the Exclusive Chatbot Partner for Zendesk Suite
Ada Selected by Zendesk as a premier ‘Suite Ready Partner’ for Zendesk Live Chat and Support Ada, the leader in …
MarTech Interview with Joel Horwitz, Senior Vice President Marketing at WANdisco
"People need to write and create quality content, which tends to do better in the long term, rather than creating …
Zendesk Announces New Partnerships and Integrations for Sunshine CRM Platform
The Expansion Gives Companies the Ability to Provide Powerful, Personalized Experiences for Their Customers Zendesk, Inc. announced expansion to Zendesk …
Zendesk Unveils Next Generation of Conversational Messaging Experiences
Company Acquires Smooch to Expand Zendesk’s Omnichannel Leadership; Launches New Whatsapp and Slack Integrations Zendesk, Inc. announced it acquired Smooch …
Zendesk Chooses Impartner To Power An Efficient, Scalable Channel Growth with Better Partner Experience
Close Collaboration Between the Business Unit Buyer and It Teams Helped the Company Choose Impartner as the Solution Best Suited …
The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations
The Zendesk Customer Experience Trends Report 2019 Shows Large Divide Between Customer Experience Leaders and Laggards in Southeast Asia Zendesk, …
Alterra.ai Introduces Answer Bot for Zendesk to Help Businesses Automate Customer Support
Alterra.ai, a Deep Learning startup that builds virtual assistants for intelligent customer engagement and support, announced that Alterra Answer Bot …
Language I/O Offers Multilingual Customer Support Platform Integration with Zendesk
Organizations using Zendesk Support can now talk to customers in more than 150 languages using Language I/O Response for support ticket translation, …
Crayon Raises $6 Million Series A Led by Bedrock Capital to Deliver Software-Driven Competitive Insights
Crayon, the market and competitive intelligence company that enables businesses to track, analyze, and act based on market movements, has raised $6 million in …
Skilljar Hosts Leaders in Customer and Partner Education at Inaugural Conference
Speakers and Attendees Discuss Future of Customer Training – and Its Ability to Drive Revenue for Thousands of SaaS Companies …
Sprout Social and HubSpot Merge Platforms with the Common Goal of Enhancing Client Experience
Sprout Social Stated That It Is Now a Certified Connect Partner of HubSpot. HubSpot’s Connect Partners Are Independent Brands That …
Zendesk Announces New Open CRM Platform, Zendesk Sunshine, Powered by Amazon Web Services
Zendesk Sunshine, Built Entirely on AWS, Brings the Power of Connecting and Accessing Any Customer Data to the Cloud Zendesk, …
Pendo Infuses Zendesk’s New Capabilities to Enhance Customer Success and Support
The Announcement Was Made at Zendesk’s Annual Conference, Relate, Held This Week in San Francisco This quarter, Pendo raised $50 …
Unbabel Unveils New Integration, Removing Language Barriers in Zendesk Chat
Leading AI Scaleup and Translation-As-A-Service Specialist Extends Integration Capability with Customer Service Platform Zendesk Unbabel, the Translation-as-a-Service provider that blends …