Zendesk Sunshine, Built Entirely on AWS, Brings the Power of Connecting and Accessing Any Customer Data to the Cloud Zendesk, …
Pendo Infuses Zendesk’s New Capabilities to Enhance Customer Success and Support
The Announcement Was Made at Zendesk’s Annual Conference, Relate, Held This Week in San Francisco This quarter, Pendo raised $50 …
Unbabel Unveils New Integration, Removing Language Barriers in Zendesk Chat
Leading AI Scaleup and Translation-As-A-Service Specialist Extends Integration Capability with Customer Service Platform Zendesk Unbabel, the Translation-as-a-Service provider that blends …
PagerDuty Welcomes Zendesk Chief Financial Officer Elena Gomez to Its Board of Directors
PagerDuty, a global leader in digital operations management, announced the appointment of Zendesk Chief Financial Officer Elena Gomez to its board of …
Advancing Amazon Connect Implementation Success in United Kingdom
Voicefoundry, Leading Consulting Services Provider for Amazon Connect, Expanding into the United Kingdom VoiceFoundry, a principal provider of enterprise cloud-based …
Zendesk Opens New Midwest Regional Hub in Madison, Wisconsin
Company Expands Community Partnerships and Investments in Local Talent Zendesk, Inc. announced the opening of its new Madison office and …
Google Purchases Customer Service Automation Firm Onward
The Acquisition Will Add Further Depth to the Search Giant’s Artificial Intelligence & Customer Success Endeavors Google’s acquisition of Onward …
Zendesk Releases Benchmark Guide for Enterprise Reports
New research offers insights to help large companies improve the customer experience Zendesk, released the Zendesk Benchmark Guide for Enterprise. …
Zendesk Introduces New Program for Startups
Now Offering a Year of the Zendesk Suite, Access to More Resources Zendesk, Inc. announced that qualifying startups can now …
Zendesk Acquires the Company Behind Base to Deliver Software Designed for Salespeople
Zendesk, Inc. announced it has acquired FutureSimple Inc., the company behind Base. Base is known for building modern, easy-to-use sales …
Zendesk Expands Global Footprint in Japan with a New Office
New Office in Iconic Kyobashi Erogrand Testament to Strong Growth and Ongoing Investment in Japan Zendesk is heading East. The …
CIO Summit: The CIO as Digital Change Agent Will Capture the Conversation at HMG Strategy’s Boston CIO Leadership Conference
As organizations move forward with their digital strategies, the CIO is ideally positioned to navigate how the various moving parts …
Fireside Chat with Sandie Overtveld
Sandie Overtveld talks about how sales professionals should train themselves to master sales automation, reporting and intelligence tools Know Me …
Zendesk Launches Integration with WhatsApp Business Solution
Limited Access Integration Enables Seamless and Scalable Customer Service Between Businesses and Their Customers Directly on WhatsApp Zendesk, Inc. announced …
Ada and Zendesk Unite to Improve Chatbot Experience for Customer Service
Ada and Zendesk Will Bring New Functionality to Chatbot and Live Chat Services to Improve Customer and Agent Experiences Ada, …
Mixpanel and Zendesk Partner to Expand the Future of Data-Driven Customer Experiences
Leading Companies Including Hinge, Lemonade, and Depop See User Analytics as a New Driver of Product Innovation and Exceptional Customer …
Canary Selects Bright Pattern’s Cloud Contact Center Solution to Provide Top-Tier Omnichannel Customer Service
Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Helps Canary Deliver an Unmatched Customer Experience Canary offers a …
CSI’s Virtual Observer Integrates WFO for Talkdesk Environments
Coordinated Systems, Inc. (CSI) Has Joined the Talkdesk Appconnect Marketplace. This Partnership Enables Quality Management, Screen Capture and Robust Workforce …
Connected Apps Help Drive Digital Transformation
Digital transformation – or the adoption of digital technologies to deliver increased value to customers – is a core focus …
Interview with Bryan Cheung, CEO, Liferay
"The foundation always has to be good content. You can’t fake that and you need to invest in content for …