Zendesk

Latest Zendesk research signals a dramatic shift in expectations, with 71% of business leaders rethinking the entire customer experience Zendesk, Inc. has released the company’s latest global Customer Experience (CX) Trends Report,…
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The deal combines PartnerHero's reputation for unparalleled quality with SupportOps' expertise in CRM administration PartnerHero, a top provider of outsourced customer operations, announced today that it has acquired SupportOps, a leading…
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New Cloud Data Protection and Recovery Solution Offers Unrivaled Protection for Azure AD Users Keepit, the market leader in cloud data protection and management, announced the launch of its Azure AD Advanced connector, its full data…
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Are you always scrounging for ways to enhance your GTM (Go-To-Market) team’s productivity and performance? Then, you must have already kicked off your GTM tactics by navigating the target audience list, evolving a value proposition, and…
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The partnership will leverage Ada's proven conversational AI platform to improve player onboarding, retention, responsible gaming, and provide more personalized experiences Ada, the customer-focused conversational AI leader, today…
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Coveo surpasses 50 customers from leading finance, insurance, and fintech organizations to power their digital transformations with search, personalization, and recommendations Coveo Solutions Inc, a leader in AI-powered relevance…
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Hear thought-provoking panels, spotlights, and keynotes led by industry influencers, practitioners, and business leaders at some of the most innovative companies in the world UserTesting , a leader in video-based human insight, announced…
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Powered by machine learning, Intelligent Triage and Smart Assist use a unique approach to AI to better serve customers and businesses without long, costly implementation Zendesk, Inc. recently announced Intelligent Triage and…
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The "Get Labor" app allows SMBs to accelerate growth with easy access to top BPOs globally ArenaCX, the world's only outsourcing management platform, announced the immediate availability of the "Get Labor" app, which will give Zendesk …
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Transaction with Consortium Led by Hellman & Friedman and Permira Expected to Close in the Fourth Quarter of 2022 Zendesk, Inc. (“Zendesk”) announced that its stockholders voted to adopt the Agreement and Plan of Merger (the…
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Customer support QA teams trying to do more with less can access unprecedented insights with no added headcount Playvox, the leading provider of workforce engagement management (WEM) solutions for the digital-first and CRM-centric contact…
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Unique approach to AI is designed to better serve customers and businesses without long, costly implementation Zendesk, Inc. announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer…
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Customer experience comes above everything else. Whether it is B2B industry or B2C, every marketer works towards this end goal – keeping the customer happy and satisfied. There are a lot of challenges when it comes to ensuring high…
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CloudApp integrations demonstrate the need for visual communication in the workplace, as distributed teams look for efficient ways to better connect CloudApp, a visual work communication tool that helps teams communicate…
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Veza, the data security platform built on the power of authorization, today announced it has successfully completed the System and Organization Controls (SOC) 2 Type 2 Examination. Veza worked with the team at Schellman to review and…
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The partnership bolsters Zendesk, Inc. customer data with GetFeedback customer feedback to create a more holistic view of the customer journey Momentive, a leader in agile experience management and the maker of SurveyMonkey and…
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July 28th Webinar Will Highlight the Ways Conversational AI Can Enhance Service Teams boost.ai, a leading provider of conversational artificial intelligence (CAI) at scale, and Faye, a market leader in developing integrated customer…
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IrisAgent, an AI-based proactive customer support solution, is now available on Zendesk and Intercom marketplaces for seamless integration IrisAgent, an AI-based proactive customer support solution, has partnered with…
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Market research cloud leader enhances continuous testing platform, Delta Testing, with thousands of new app integrations including Jira, Zendesk, Slack and more Fuel Cycle Inc., the leading market research cloud for Fortune 500…
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To drive impactful customer journeys, marketers today have to think differently. How do some of the industry's best build online journeys that lead to better sales conversions? Catch some proven best practices and tips while skimming…
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