Close Collaboration Between the Business Unit Buyer and It Teams Helped the Company Choose Impartner as the Solution Best Suited …
The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations
The Zendesk Customer Experience Trends Report 2019 Shows Large Divide Between Customer Experience Leaders and Laggards in Southeast Asia Zendesk, …
Alterra.ai Introduces Answer Bot for Zendesk to Help Businesses Automate Customer Support
Alterra.ai, a Deep Learning startup that builds virtual assistants for intelligent customer engagement and support, announced that Alterra Answer Bot …
Language I/O Offers Multilingual Customer Support Platform Integration with Zendesk
Organizations using Zendesk Support can now talk to customers in more than 150 languages using Language I/O Response for support ticket translation, …
Crayon Raises $6 Million Series A Led by Bedrock Capital to Deliver Software-Driven Competitive Insights
Crayon, the market and competitive intelligence company that enables businesses to track, analyze, and act based on market movements, has raised $6 million in …
Skilljar Hosts Leaders in Customer and Partner Education at Inaugural Conference
Speakers and Attendees Discuss Future of Customer Training – and Its Ability to Drive Revenue for Thousands of SaaS Companies …
Sprout Social and HubSpot Merge Platforms with the Common Goal of Enhancing Client Experience
Sprout Social Stated That It Is Now a Certified Connect Partner of HubSpot. HubSpot’s Connect Partners Are Independent Brands That …
Zendesk Announces New Open CRM Platform, Zendesk Sunshine, Powered by Amazon Web Services
Zendesk Sunshine, Built Entirely on AWS, Brings the Power of Connecting and Accessing Any Customer Data to the Cloud Zendesk, …
Pendo Infuses Zendesk’s New Capabilities to Enhance Customer Success and Support
The Announcement Was Made at Zendesk’s Annual Conference, Relate, Held This Week in San Francisco This quarter, Pendo raised $50 …
Unbabel Unveils New Integration, Removing Language Barriers in Zendesk Chat
Leading AI Scaleup and Translation-As-A-Service Specialist Extends Integration Capability with Customer Service Platform Zendesk Unbabel, the Translation-as-a-Service provider that blends …
PagerDuty Welcomes Zendesk Chief Financial Officer Elena Gomez to Its Board of Directors
PagerDuty, a global leader in digital operations management, announced the appointment of Zendesk Chief Financial Officer Elena Gomez to its board of …
Advancing Amazon Connect Implementation Success in United Kingdom
Voicefoundry, Leading Consulting Services Provider for Amazon Connect, Expanding into the United Kingdom VoiceFoundry, a principal provider of enterprise cloud-based …
Zendesk Opens New Midwest Regional Hub in Madison, Wisconsin
Company Expands Community Partnerships and Investments in Local Talent Zendesk, Inc. announced the opening of its new Madison office and …
Google Purchases Customer Service Automation Firm Onward
The Acquisition Will Add Further Depth to the Search Giant’s Artificial Intelligence & Customer Success Endeavors Google’s acquisition of Onward …
Zendesk Releases Benchmark Guide for Enterprise Reports
New research offers insights to help large companies improve the customer experience Zendesk, released the Zendesk Benchmark Guide for Enterprise. …
Zendesk Introduces New Program for Startups
Now Offering a Year of the Zendesk Suite, Access to More Resources Zendesk, Inc. announced that qualifying startups can now …
Zendesk Acquires the Company Behind Base to Deliver Software Designed for Salespeople
Zendesk, Inc. announced it has acquired FutureSimple Inc., the company behind Base. Base is known for building modern, easy-to-use sales …
Zendesk Expands Global Footprint in Japan with a New Office
New Office in Iconic Kyobashi Erogrand Testament to Strong Growth and Ongoing Investment in Japan Zendesk is heading East. The …
CIO Summit: The CIO as Digital Change Agent Will Capture the Conversation at HMG Strategy’s Boston CIO Leadership Conference
As organizations move forward with their digital strategies, the CIO is ideally positioned to navigate how the various moving parts …
Fireside Chat with Sandie Overtveld
Sandie Overtveld talks about how sales professionals should train themselves to master sales automation, reporting and intelligence tools Know Me …