Browsing Tag

Zendesk

Faye Business Systems Group Named Zendesk Solution Development Partner of the Year for 2020

FayeBSG has received Zendesk's Solution Development Partner of the Year award for new product innovation accomplishments, established vertical markets expertise, and achieving the Master Zendesk Partnership level Faye Business Systems Group, a leading global technology company, announced today they had been awarded Zendesk's Solution Development Partner of the Year at the company’s Sales Kickoff. Zendesk, Inc. is a leading CRM company with more than 160,000 customers worldwide. Zendesk Sales Kickoff (SKO) is an annual…

TechBytes with Gari Johnson, Senior Vice President of Sales, APAC at Zendesk

Hi Gari, please tell us about your role and the team you handle at Zendesk. As the Senior Vice President of Sales for Zendesk APAC, I lead the commercial growth of our business and the expansion of our customer base across the region. My team and I aim to engage with our customers and support them in whatever stage of growth they are at, better equipping them to build powerful and innovative customer experiences that are streamlined to their business needs. Whether it’s working with startups or large enterprises, I’m…

Zendesk Research Predicts: Business Success in 2021 Hinges on Delivering Exceptional Customer Experiences

Global Annual Customer Experience Trends Report 2021 shows customers continue to be more demanding, making it harder for businesses to meet expectations in a post-pandemic world Despite 2020 being a year of far-reaching and rapid transformation in how people live, collaborate, and connect, the global Zendesk Customer Experience (CX) Trends Report 2021 shows the customer experience is increasingly crucial to business success, and that the most successful companies are adopting new technology at record speed. In fact, new…

FayeBSG Releases Zendesk Integration with monday.com

By connecting Zendesk and monday.com through the FayeBSG Zendesk app Flare, sales, support, and project personnel can collaborate efficiently across all Zendesk CX platforms without leaving their primary software environment Faye Business Systems Group, a leading global technology company and Master Zendesk Partner announced the availability of their integration of Zendesk with monday.com. Connecting Zendesk and monday.com through Flare enables users of monday.com and Zendesk to synchronize data and display it in both…

Solvvy’s Next-Gen Chatbot Platform Enhances Omnichannel Capabilities with Zendesk Sunshine

Solvvy, the next-gen chatbot and customer support automation platform, announced a partnership with Zendesk, Inc., and integration with the Sunshine platform. Solvvy now seamlessly integrates with Zendesk's open and flexible CRM platform, Sunshine, allowing Solvvy users to offer multi-channel support that spans communication tools like Facebook Messenger, WhatsApp, SMS, and other messaging channels that customers are increasingly using to reach out to businesses. Marketing Technology News: Unity and Snap Inc. Partner to…

FayeBSG Releases Flare Sentiment Analysis

Flare Sentiment Analysis, created by Master Zendesk Partner FayeBSG, provides the ultimate predictive customer experience by automatically analyzing incoming support messages' mood and gauges sentiment on each response. Faye Business Systems Group, a leading global technology company and Master Zendesk Partner, announced the availability of Flare Sentiment Analysis for Zendesk. With the release of Flare Sentiment Analysis, Zendesk users can now utilize a sophisticated machine learning application that can scan…

Smartling Announces Upgrades to Drupal and Zendesk Integrations

Smartling, the #1 rated enterprise translation management system, announced significant upgrades to its longstanding Drupal and Zendesk integrations. Smartling’s Drupal integration adds comprehensive support for Drupal 9, the recently released upgrade to Drupal’s content management system. Smartling’s Zendesk integration was re-written on a new code base to enable support for wide-ranging Smartling features that automate the process surrounding human translation. These enhancements enable customers of Drupal and Zendesk to…

Boost.ai Expands Conversational AI Platform Functionality with Zendesk Integration

Zendesk Customers Can Take Advantage of Boost.ai’s Market-Leading Self-Learning AI to Develop and Deploy Artificially Intelligent Virtual Agents in Less Than 10 Days Boost.ai, a global leader in artificial intelligence for Fortune 1000 companies, announced the ability to integrate its user-friendly conversational AI platform into Zendesk, Inc.’s flexible and powerful customer engagement software. Available now on the Sunshine Conversations marketplace, the new integration gives Zendesk’s 160,000+ customers access to…

Zendesk and WhatsApp Partner to Enable Powerful Conversational Experiences

Zendesk, Inc. announced expanded capabilities to its service-first CRM solutions that help companies provide real-time support across messaging channels on web, social, and mobile. A key enabler of these capabilities is a strategic partnership -- among the first of its kind -- that expands the current integration with Messenger and empowers companies to immediately engage with customers, share information, and respond to questions across all Facebook messaging services including WhatsApp, Messenger, and Instagram. As…

Tymeshift Unveils Forecast Feature

Predict future contact volume and staffing needs with ease Tymeshift, a workforce management solution for the modern age made exclusively for Zendesk, has launched a Forecast feature that gives support teams accurate predictions of future contact volumes and staffing needs. The new feature pulls data from Zendesk to create accurate predictions about how many calls, chats, emails, and more will happen in the future. Forecast can show predicted volume up to a year in advance and be as detailed as 15-minute increments. It…

Business Growth and Improved Operations Linked to Customer-Centric Leadership and Mature CX in Asia Pacific, Zendesk-ESG Study Reveals

New CX Maturity Scale finds companies using service and support best practices drive dramatically better success and agility in the midst of the COVID-19 pandemic Zendesk, Inc. released new research in partnership with Enterprise Strategy Group (ESG) that shows how companies in Asia Pacific (APAC) investing in customer experience (CX) are reaping the benefits. The study found a clear link between organisations with more mature CX capabilities and improved business success in areas such as market share, increased customer…

Simplr Integrates with Zendesk, Helping Online Brands Maximize the Effectiveness of their CX Strategy and Technology

Happiest Baby and Paula's Choice Elevate Online CX Beyond Existing Contact Center Model Simplr, a human-first, machine-enabled customer experience platform, has integrated with Zendesk's CRM platform, helping brands to shed the constraints of the contact center model and maximize the effectiveness of the Zendesk Support Suite. According to Zendesk, 65% of consumers expect customer service to be faster now than it was five years ago. Innovative brands are finding new ways to meet the demands of the "Now Customer" who…

Amperity and Zendesk to Help Brands Offer Customer Personalization

Amperity, the first AI-powered Customer Data Platform (CDP), announced it will be working in partnership with Zendesk. As part of the initiative, Amperity will integrate natively with Zendesk's customer relationship management (CRM) platform, allowing joint customers to put into play the full breadth and depth of customer intelligence from Amperity. Amperity connects data across disparate systems and uses patented technology to create a persistently accurate and complete 360-degree customer view for every single customer.…

Zendesk Offers Instagram Messaging for Businesses

Zendesk, Inc. announced the addition of Instagram messaging to its customer support offering. This means businesses can now provide customer service on Instagram from directly within Zendesk. As a leader in messaging for customer service, this aligns with the company’s continued investment in new social messaging channels and a new, modern workspace for businesses to connect, engage and transact with customers. Convenient Customer Service  The Messenger API for Instagram offers support for businesses to efficiently manage…

Study: Customer-Centric Leadership Is The New Growth Indicator

New customer experience maturity Scale finds companies using service and support best practices drive dramatically better success and agility in the midst of the COVID-19 pandemic Zendesk, Inc. released new research in partnership with Enterprise Strategy Group (ESG) that shows how companies investing in customer experience (CX) are reaping the benefits. The global study found there is a clear link between organizations with more mature customer experience capabilities, and improved business success in areas such as market…

Troops Brings Hubspot, Zendesk, Jira, and Intercom Data to Slack and Microsoft Teams

Troops.ai announced that its revenue communications platform is now available for Hubspot, Intercom, Zendesk, and Jira enterprise applications and the Microsoft Teams communication and collaboration platform. Partnerships with these leading software companies will allow users to input, retrieve, and take action on customer and prospect data at moments of impact. This new functionality augments existing Troops flagship Salesforce and Slack services. Marketing Technology News: Okera Introduces Integration With Collibra…

Data Startup Syncari Lures Product Marketing Head From MuleSoft, Announces New Features and Customers

Eight-year MuleSoft veteran Aaron Landgraf has joined Syncari to help build another category-defining company Syncari went to press with a triple announcement: First, the former head of product marketing at MuleSoft will now lead its marketing. Second, it has a new cohort of customers that includes Certent. And third, it has new features that make Syncari the only complete data automation platform. "I'm thrilled to be joining such a well-positioned team," said Landgraf, who joined MuleSoft in 2012 and watched it grow…

Plantt.io Raises $1 Million to Bring Customer Experience Into the 21st Century

Plantt, the Customer Experience Optimization Platform, announced the completion of their seed round in the sum of $1M, led by GoAhead Ventures and angel investors. According to Gartner, by 2022, 70% of customer interactions will involve AI-based technologies. COVID-19 helped speed up the adoption of online support platforms and processes, but many companies are finding it difficult to match the unexpected demand and scale their support organization fast enough, leading to violated SLAs and drops in customer satisfaction.…

Zendesk Marketplace Lists UJET’s Ultra-Modern, Enterprise-Grade Contact Center Solution

UJET Inc., the ultra-modern cloud contact center platform for customer-centric enterprises, announced it is extending its partnership with Zendesk, Inc. by making its all-in-one contact center solution available on the Zendesk Marketplace. By joining the marketplace as a Zendesk Talk Partner, UJET makes it even easier for Zendesk partners to deploy UJET preconfigured with Zendesk connectors so customers can seamlessly integrate UJET’s real-time data and patented Smart Actions into its contact center technology stack.…

Snaps, The #1 Conversational Automation Platform for eCommerce, Now Available on Zendesk Support Suite

Snaps is proud to support the eCommerce businesses that use Zendesk through seamless customer service automation Snaps, a leading provider of conversational automation for eCommerce, announced enhanced capabilities through integration with Zendesk, Inc. and a new listing on Zendesk's App Marketplace. The Snaps Conversational Automation Platform provides Zendesk Chat and Support customers with NLP-powered commerce and care automation solutions that can help their customers shop for products, get answers to frequently…