ZineOne Helps Traditional Brick-And-Mortar Enterprises Re-Imagine Customer Engagement in a New, Real-Time, High-Touch, Digital World
ZineOne announced that it has raised $2.5 million in a Series A round led by Omidyar Network, the Silicon Valley-based impact investing firm established by Pierre Omidyar, Founder, eBay. ZineOne is a next-generation customer engagement hub that uses machine learning algorithms to provide banks and retailers with the ability to engage with their customers real-time, in a highly contextual and personalized manner. The platform is redefining the brand-user interaction paradigm by helping enterprises not only connect the dots between their different customer data streams, but also create actionable insights that can be used while customers are interacting with their brand in real time—such as in a branch or store, at their e-commerce website or mobile app.
“More and more enterprises around the world are recognizing the need to move their customer engagement efforts beyond e-mails and call centers into an immediate, contextual, and real-time world. 2018 presents an inflection point in the industry, and with this new funding, ZineOne is well positioned to lead the market in this emerging segment,” said Debjani Deb, ZineOne CEO.
The emerging category of customer engagement hubs is expected to disrupt an estimated $10 billion currently spent on marketing automation and customer experience software worldwide, by moving the industry away from batch emails, push messaging, and call centers, to “in the moment” interactions.
“We are excited to see how artificial intelligence, machine learning, and other new technologies are coming together to personalize and enhance the consumer experience. ZineOne delivers on this promise and benefits banks and retailers who are looking to better serve their clients, but most importantly consumers, who now have products and services tailored to meet their unique needs and delivered when they need them,” said Ken Miller, Venture Partner, Omidyar Network, ZineOne board member.
The company intends to use the newly raised funds to aggressively accelerate sales, marketing, and execution of a product roadmap that is focused on building the most intelligent system within this category, with significant investments toward securing top talent in machine learning and artificial intelligence.
Other investors in this Series A round include Harvard Business School Alumni Angels, Touchstone Equities, as well as existing investors Hyderabad Angels and Golden Seeds. Anthill Ventures was an advisor to this round. The Series A round of investments brings ZineOne’s total venture capital received to date to $5 million.
Recommended Read: Need for Data Orchestration for Contextualizing Customer Experience