Service Providers Look Toward AI Solutions to Help Ease High Fixed Costs and Retail Price Pressure Telecommunications service providers face …
Frost & Sullivan recognizes Teleperformance as Asia-Pacific Contact Center Outsourcing Service Provider of the Year
Teleperformance was honored with the 2019 Asia-Pacific Contact Center Outsourcing Service Provider of the Year Award at the annual Frost …
Adobe Recognized Based on Completeness of Vision and Ability to Execute in Both Reports
Adobe Recognized Based on Completeness of Vision and Ability to Execute in Both Reports Adobe announced that it was the …
Shyan Mukerjee Appointed as Majorel’s New Chief Digital and Transformation Officer
Majorel, a leading customer experience and BPO provider for some of the world’s most respected brands, announced the appointment of …
Startek Names Rajiv Ahuja as Global Chief Operating Officer
Startek, Inc., a global provider of customer experience management solutions, appointed Rajiv Ahuja as the company’s new global chief operating …
Experience Management Leader Medallia to Acquire Behavioral Analytics Startup Cooladata
Acquisition Enables Acceleration of Medallia’s Predictive Journey Capability Medallia, Inc., the global leader in customer experience management, announced it has …
Upland Software Acquires Kapost, Raises Guidance
Accretive acquisition adds $15 million in annualized revenues, strong customer base, and robust content operations solution for sales and marketing …
Hoodoo Digital Becomes a Silver Partner in the Adobe Solution Partner Program
Hoodoo Digital, a provider of Adobe Experience Manager, Adobe’s experience management and delivery offering, has recently become a Silver partner …
Upland Software Acquires Kapost, Raises Guidance
Accretive Acquisition Adds $15 Million in Annualized Revenues, Strong Customer Base, and Robust Content Operations Solution for Sales and Marketing …
New SMG Research Evaluates How Blockbuster Premieres Impact the Movie-Going Experience
Summer blockbuster season is upon us, and Service Management Group (SMG), a global customer experience management, employee experience and brand …
Adobe and Software AG Partner to Advance Customer Experience Management
Adobe Experience Platform and Marketo Engage Combined with Software AG’s Technology Helps Companies Stitch Customer Data from Across Systems At …
Yes Marketing Joins Forces with Adobe to Provide Leading Technology Combined with White Glove Agency, Implementation, and Program Management Services
Adobe to Power Yes Marketing’s Enhanced Technology Capabilities as the Leading Multichannel Marketing Service Provider Evolves Its Offering for Prospective …
Experience Management Leader Medallia to Acquire Customer Success Leader Strikedeck
The Acquisition Means Medallia Will Address the Full Spectrum of B2C and B2B Customer Experience Management Medallia, Inc., the global …
OpenText Streamlines the Way Enterprises Digitally Communicate with Customers
OpenText, a global leader in Enterprise Information Management (EIM), announced version 16.6 is generally available now and will be launched …
Customer Experience Management Leader Medallia names Gavin Selkirk as Vice President of APAC
Veteran It Leader Will Spearhead Medallia’s Rapid Growth Across the Asia-Pacific Medallia, Inc., the global leader in experience management, announced …
Pimcore Launches Data Hub To Strengthen Content-As-A-Service Capabilities For Enhanced Data Delivery and Consumption
The New Open-Source Tool Enables Organizations to Transform Data Connectivity and Centralize Data Governance for Multiple Input and Output Channels …
TechTarget Launches SearchCustomerExperience.com to Help Strategic Buying Teams Navigate the Expanding CX Technology Landscape
Global technology media and purchase intent-driven marketing and sales services company TechTarget, Inc. announced the launch of SearchCustomerExperience.com, a new website …
A1 Telekom Austria Group Selects SANDSIV to Elevate and Sustain its VoC Capabilities
SANDSIV, the leading customer experience management (CXM) enterprise software provider, proudly announces that one of Europe’s largest telecom firms has …
Ansira Acquires eCRM Powerhouse BrightWave to Strengthen Customer Experience Management
Ansira Partners Inc. (“Ansira”), a leading marketing technology and services firm helping brands orchestrate customer experiences in the brand-to-local ecosystem, …
Selligent Marketing Cloud Expands ‘Wave’ Capabilities to Deliver Flexible Omnichannel Campaign Orchestration
“Custom Channels” Complements Existing Multi-Channel Support to Create Integrated Digital Experiences Global B2C marketing automation company Selligent Marketing Cloud announced Custom …