Forrester’s 2019 UK Customer Experience Index finds that even the top performing brands in the UK are not real CX …
Adobe Experience Platform Brings a Real-Time CDP; Launches Context-Based Journey Orchestration
Almost every CMO has equivocally agreed that MARTECH’s future is tightly intertwined with CDPs and Customer Experience platforms. Today, it’s …
TA Digital Announces Its Newest Innovation with the Coveo/AEM Connector
TA Digital – a global digital transformation agency specializing in customer experience management, announced its newest innovation, the Coveo and …
Cisco Completes Acquisition of CloudCherry
Cisco announced it has completed the acquisition of privately-held CloudCherry based in Salt Lake City, UT. CloudCherry is a Customer …
Adobe Leadership in Creativity, Digital Documents and Customer Experience Management Categories Drives Next Era of Growth
Company Raises Q4 FY2019 Digital Media Net New ARR Target Adobe will host a financial analyst meeting with investors and …
iperceptions Announces iper.loop, an Evolution in its Customer Experience Management Capabilities
Where Closed-Loop Feedback Meets Journey Analytics, Iper.Loop Empowers Brands to Detect, Visualize and Address Bad Customer Experiences When It Matters …
Looking to Uncover Guest Insights and Drive Action, Marston’s Partners with Customer Experience Management Provider SMG
Service Management Group (SMG), a global customer, patient and employee experience management provider to more than 500 brands, has announced …
The Telecommunications Industry Is Ripe for Artificial-Intelligence Driven Solutions, with Service Providers Expected to Spend $11.2 Billion by 2025, According to Tractica
Service Providers Look Toward AI Solutions to Help Ease High Fixed Costs and Retail Price Pressure Telecommunications service providers face …
Frost & Sullivan recognizes Teleperformance as Asia-Pacific Contact Center Outsourcing Service Provider of the Year
Teleperformance was honored with the 2019 Asia-Pacific Contact Center Outsourcing Service Provider of the Year Award at the annual Frost …
Adobe Recognized Based on Completeness of Vision and Ability to Execute in Both Reports
Adobe Recognized Based on Completeness of Vision and Ability to Execute in Both Reports Adobe announced that it was the …
Shyan Mukerjee Appointed as Majorel’s New Chief Digital and Transformation Officer
Majorel, a leading customer experience and BPO provider for some of the world’s most respected brands, announced the appointment of …
Startek Names Rajiv Ahuja as Global Chief Operating Officer
Startek, Inc., a global provider of customer experience management solutions, appointed Rajiv Ahuja as the company’s new global chief operating …
Experience Management Leader Medallia to Acquire Behavioral Analytics Startup Cooladata
Acquisition Enables Acceleration of Medallia’s Predictive Journey Capability Medallia, Inc., the global leader in customer experience management, announced it has …
Upland Software Acquires Kapost, Raises Guidance
Accretive acquisition adds $15 million in annualized revenues, strong customer base, and robust content operations solution for sales and marketing …
Hoodoo Digital Becomes a Silver Partner in the Adobe Solution Partner Program
Hoodoo Digital, a provider of Adobe Experience Manager, Adobe’s experience management and delivery offering, has recently become a Silver partner …
Upland Software Acquires Kapost, Raises Guidance
Accretive Acquisition Adds $15 Million in Annualized Revenues, Strong Customer Base, and Robust Content Operations Solution for Sales and Marketing …
New SMG Research Evaluates How Blockbuster Premieres Impact the Movie-Going Experience
Summer blockbuster season is upon us, and Service Management Group (SMG), a global customer experience management, employee experience and brand …
Adobe and Software AG Partner to Advance Customer Experience Management
Adobe Experience Platform and Marketo Engage Combined with Software AG’s Technology Helps Companies Stitch Customer Data from Across Systems At …
Yes Marketing Joins Forces with Adobe to Provide Leading Technology Combined with White Glove Agency, Implementation, and Program Management Services
Adobe to Power Yes Marketing’s Enhanced Technology Capabilities as the Leading Multichannel Marketing Service Provider Evolves Its Offering for Prospective …
Experience Management Leader Medallia to Acquire Customer Success Leader Strikedeck
The Acquisition Means Medallia Will Address the Full Spectrum of B2C and B2B Customer Experience Management Medallia, Inc., the global …