customer experience management

The research explores marketers’ practices across first-party data, identity resolution, and technology investments Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has…
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Research highlights how companies are approaching customer experience management and the technology challenges they face 86% of respondents would implement a unified customer experience management platform if it was made available to them…
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A self-service solution for large enterprises to quickly discover critical brand insights Sprinklr , the unified customer experience management (Unified-CXM) platform for modern enterprises, introduced Modern Research Lite, the easiest way…
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- InMoment bolsters set of customer experience management (CXM) solutions with latest acquisition adding robust natural language processing (NLP), and machine learning (ML) to InMoment’s XI Platform - Lexalytics’ engine enables companies…
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Startek, a global provider of customer experience management solutions, has been recognized by IAOP®, the International Association of Global Outsourcing Professionals, for Excellence in Strategic Partnerships. This recognition is being…
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Merkle Response Management Group (Merkle RMG), a subsidiary of Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, announced that vice president of strategy Amy Bobrick has been appointed to the…
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PFSweb, a global commerce services company, announced that it has completed the sale of LiveArea, its global customer experience and commerce agency business unit, to Merkle, Inc., a leading technology-enabled, data-driven customer…
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Solution allows marketers to quickly deploy a cost-effective database with ability to analyze campaign performance, constituent segment behaviors, and other key variables Merkle, a leading technology-enabled, data-driven customer…
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New capabilities maximize personalization outcomes across anonymous and known consumers Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has announced an expansion of its…
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New solution delivers an open source infrastructure for cross-channel addressability, personalization, and measurement in a post-cookie environment Merkle, a leading data-driven customer experience management (CXM) company,…
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-According to the evaluation, “Sprinklr competes by offering a formidable and intensely customizable unified platform” -Received the highest score among all reviewed vendors in the current offering category Sprinklr , the unified…
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Technology-driven response management company announces strategic partnership with environmental nonprofit Merkle Response Management Group (Merkle RMG), a subsidiary of Merkle, a leading technology-enabled, data-driven customer…
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Merkle , a leading technology-enabled, data-driven customer experience management (CXM) company, has released its Q2 2021 Digital Marketing Report (DMR), a quarterly research report that analyzes and highlights trends within paid and…
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Ooma, Inc., a smart communications platform for businesses and consumers, announced it is now offering the UJET contact center solution to Ooma Enterprise customers, giving them a single source for Ooma’s unified communications as a service…
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Robust revenue growth of 55% (FY2019 to FY2020) propels TELUS International to a top 10 position on the 2021 Everest Group BPS Top 50 List TELUS International , a leading digital customer experience (CX) innovator that designs, builds and…
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8x8's portfolio and strategy, supported by its integrated cloud communications and contact center services platform, provide businesses with great flexibility and robust productivity benefits Based on its recent analysis of the global…
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Company Also Engages Raymond James to Explore Strategic Alternatives for its PFS Business PFSweb, Inc. (NASDAQ: PFSW), a global commerce services company, has agreed to sell LiveArea, its global customer experience and commerce agency…
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Clarabridge, a global leader in Customer Experience Management (CEM) for the world's top brands, announced today its latest innovation, Clara™— the world's first intelligent search assistant providing the critical answers customer…
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Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has released The New Rules of Creative Performance playbook, exploring creative performance in the age of the customer. The playbook outlines a…
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Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the pricing of its initial public offering of its Class A common stock at a price of $16.00 per share. Sprinklr is offering…
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