Funds Will Be Used to Accelerate Growth and Further Expand Predictive Capabilities CloudCherry, the Customer Experience Management (CEM) platform that …
Monet Software Announces Workforce Management for Amazon Connect
Monet Software, a Leading Provider of Cloud-Based Workforce Optimization Solutions Integrated Seamlessly with Amazon Connect to Improve Agent and Customer …
Medallia Names SaaS Industry Veteran Leslie Stretch President and Chief Executive Officer
Medallia, the leading customer experience management cloud company, announced that Leslie Stretch has been named Medallia’s President and Chief Executive Officer. Previously, …
Reputation.com Announces Former DocuSign Executive Joe Fuca as Chief Executive Officer
Seasoned SaaS Leader Will Focus on Enterprise Client Success by Scaling Reputation.com’s Industry-Leading Reputation and Customer Experience Platform During Accelerated …
dotCMS Launches dotCMS 5.0 – Developed with ‘NoCode’ Philosophy, Giving Marketing and Business Teams More Autonomy to Create Digital Experiences
Enhanced UI / UX Features in the Latest Version Include More Drag-And-Drop Capabilities, a Refreshed Edit Mode, and an Upgraded …
Clarabridge Announces Support for WhatsApp Business
New Solution Empowers Businesses Using Clarabridge CX Social to Connect with Customers Quickly and Easily Clarabridge, Inc., the leading provider …
Allant Group Expands Partnership with Sprinklr to Deliver Optimized Marketing Execution Across Owned, Earned and Paid Media
The Partnership Helps the World’s Largest Brands Implement Sprinklr’s Customer Experience Management Platform Allant Group, a nationally recognized, data-driven analytics …
Why Companies Should Consider Investing in Enterprise Information Management (EIM) Software
EIM Software Platforms Have Advanced Progressively to Capture All the Key Points Which Enterprises Face While Developing Their Information Management …
NewVoiceMedia Wins 2018 Customer Sales and Service World Award
The NVM Platform Received a Gold Award in the Cloud Computing/SaaS Product or Service for Contact Center Category NewVoiceMedia, a …
Cyara Empowers Contact Centers to Deliver Personalized Customer Journeys
Cyara 7.3 Validates Critical Cx Connections Between the Self-Service and Agent Segments of a Journey, Ensuring Effective Service and High …
NICE Nexidia Recognized as a Leader in AI-Fueled Speech Analytics Solutions Report
NICE Nexidia’s Advanced Analytics Solution Powered by Ai Is Recognized for the Value Delivered to Customers and Accuracy NICE announced that …
Clarabridge Cited as a Strong Performer in AI-Fueled Speech Analytics
Report States That Clarabridge Is “on a Tear” Citing Impressive Machine Learning Capabilities Clarabridge Inc., the leading provider of Customer Experience …
Aurea Software Appoints Former IBM Executive Dan Beer as General Manager of Aurea SMB Solutions Division and Chief Customer Success Officer
New Executive Dan Beer Brings Proven Business Management Track Record and Deep Customer Success and Support Experience Aurea Software Inc., …
Clarabridge Named a Leader in AI-Based Text Analytics
Report States That Clarabridge Offers A Highly Differentiated Emotion, Effort And Intent Analysis Clarabridge Inc., the leading provider of Customer …
Braze (Formerly Appboy) Urges Brands to Keep Shifting at Cannes Lions
Data Is the New Creative; Creatives Need to Shift or Be Shifted Remember when creatives didn’t “do” data? You may …
Amplience and RichRelevance Announce Open eXperience Cloud for Brands and Retailers
Strategic Alliance Provides a Best-of-Breed Alternative Joint Solution for Dynamic Content Personalization Amplience, the global leader in cloud delivered Rich …
Kustomer Secures $26 Million in Series B Funding to Modernize Customer Experience
Kustomer CRM Platform for Customer Experience Enables Service Organizations to Know Everything About Every Customer Kustomer, the modern CRM platform for …
eRelevance Introduces a Suite of Tech-Powered Services
Pioneer in Consumer Engagement Services Continues to Identify & Solve Critical Challenges Facing SMBs eRelevance Corporation, the leading provider of …
Salesforce Delivers New Innovations for Digital Engagement Across Marketing, Commerce and Service at Salesforce Connections 2018
New Salesforce Commerce Cloud B2B Commerce, Salesforce Marketing Cloud Interaction Studio and the Global Expansion of Salesforce Service Cloud Livemessage …
BFGoodrich Tires Revs Up Customer Engagement with Salesforce
With Salesforce Marketing Cloud and Success Cloud, BFGoodrich is Able to Drive Connected Customer Journeys Across Email, Mobile, Social Media, and …