customer experience management

Recognizes excellence in sustainable business practices Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that it has received a Gold sustainability rating from EcoVadis, the…
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Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, announced that its global B2B marketing organization, Merkle B2B, has been named 2021 Large B2B Agency of the Year by The Drum. The Drum…
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Catalyst Software, a leading customer success software company, welcomes Jon White as its new VP of Product. Jon White is an innovative leader with more than two decades’ worth of industry experience in product development, both in…
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Appointment of Abhinandan Jain as Chief Digital Officer to spearhead digital innovations and growth Appointment of Rebecca Gautrey as Chief Marketing Officer to drive go-to-market and brand strategies Startek, a global provider of…
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Sprinklr customers can easily harness the power of AI for categorizing messages and brand disambiguation Sprinklr , the unified customer experience management (Unified-CXM) platform for modern enterprises, introduced Sprinklr AI Studio, a…
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Merkle’s Merkury platform is now interoperable with Yahoo ConnectID Yahoo today announced an expansion of its long standing partnership with Merkle, the leading technology-enabled, data-driven customer experience management…
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Startek (the "Company"), a global provider of customer experience management solutions, has been recognized with the Frost & Sullivan 2021 India Market Leadership Award in Customer Experience Outsourcing Services. This recognition is…
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Partnership enables brands to better leverage first-party data across CTV Merkle, a leading data-driven customer experience management (CXM) company, has announced its new partnership with TransUnion (NYSE: TRU). Through the partnership,…
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New Voxco CX leader Anne Sobecki brings over a decade of experience in customer experience strategy & solutions  Voxco Survey Software, a global leader in cloud and on-premise omnichannel survey software, announced the appointment of…
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OpenAudience, the OpenX data and identity solution, enables Merkury clients to reach audience segments across premium omnichannel supply with speed, scale, and precision OpenX, a leading global omnichannel exchange, today announced it has…
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Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it is recipient of the Cigna 2021 Well-Being Award for demonstrating a strong commitment to improving the health and…
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Komasinski succeeds Craig Dempster who has announced his retirement after 15 years with Merkle and four years with dentsu Michael Komasinski’s appointment comes at a pivotal time for dentsu as the business moves closer to its…
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Appointment of Bharat Rao as President to support business transformation & reorganize strategic priorities Appointment of Vivek Sharma as Chief Revenue Officer to drive expansion & strengthen organic growth Startek, a global…
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Enterprise Technology Veteran Brings Decades of Finance Excellence to Support and Scale Illumio’s Zero Trust Market Leadership Illumio, Inc., the pioneer and leader of Zero Trust Segmentation, announced that it has appointed Mike Kourey…
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Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, introduced Sprinklr Complaints Management, built to help banking, financial services, and insurance companies comply with Australia’s…
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New Sprinklr Modern Care innovations provide companies with the ability to unify the agent and customer experience across channels in one platform Sprinklr, the unified customer experience management (Unified-CXM) platform for modern…
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“Focusing on the customer makes a company more resilient.” – Jeff Bezos Customer experience is a topic on every brand marketer's mind. 2020 was a year of technology-inspired experiences, and we observed a dramatic adoption in this context.…
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The research explores marketers’ practices across first-party data, identity resolution, and technology investments Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has…
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Research highlights how companies are approaching customer experience management and the technology challenges they face 86% of respondents would implement a unified customer experience management platform if it was made available to them…
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A self-service solution for large enterprises to quickly discover critical brand insights Sprinklr , the unified customer experience management (Unified-CXM) platform for modern enterprises, introduced Modern Research Lite, the easiest way…
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