ServiceNow, the leading digital workflow company making the world work better for everyone, announced the release of its second annual Global Impact Report. The 2022 report details how ServiceNow has accelerated its environmental, social, and governance (ESG) progress year-over-year; notes that executive compensation is now tied to certain environmental and diversity goals; and highlights future plans.

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“My mission is to ensure ESG underpins our strategy, decision making framework, and culture. In times of change, challenge, and opportunity, we must exemplify responsible business leadership now and for decades to come.”

“ServiceNow has committed the full power of its people and platform to sustain our planet, create equitable opportunity, act with integrity, and be a catalyst for others as they pursue their own ESG goals,” said ServiceNow CFO Gina Mastantuono. “My mission is to ensure ESG underpins our strategy, decision making framework, and culture. In times of change, challenge, and opportunity, we must exemplify responsible business leadership now and for decades to come.”

As a purpose-driven company committed to long-term value creation, ServiceNow has made ESG a strategic imperative across the organization. With digital experiences that make work flow across the complex ESG landscape, ServiceNow is making progress and driving sustained impact for stakeholders and the planet. ServiceNow is proud to commit to continued development of ESG solutions on the ServiceNow Platform and to deliver customers a carbon neutral cloud in 2022. With this commitment, all applications on the ServiceNow Platform will be carbon neutral.

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Year-over-year ESG progress has accelerated

The 2022 Global Impact Report includes highlights from the past year. In 2021, ServiceNow:

• Launched an integrated ESG Command Center solution, including the ESG Management product to help customers achieve their ESG goals
• Achieved 100% renewable electricity, carbon neutrality, and approval for ServiceNow’s near-term science-based targets by the Science Based Targets initiative (SBTi)
• Committed to Net Zero by 2030
• Tied executive compensation to environmental and diversity goals
• Developed a new employee value proposition (the “People Pact”) aligning the company’s people strategy to its business strategy
• Continued to achieve systematic pay equity
• Made progress in representation across three categories: Black or African American, Hispanic or Latinx, and women in leadership (directors and above)
• Fully distributed ServiceNow’s $100 million Racial Equity Fund in 10 regions across the US
• Allocated more than $10 million in community cash donations (grants & corporate match and rewards)
• Increased employee volunteerism participation by 3x
• Developed a European Union (EU)-based solution for customers who would prefer to have EU-hosted data handled within EU borders
• Achieved 99.995% average uptime

Looking ahead

ServiceNow remains committed to furthering its global impact and addressing the challenges and opportunities ahead. As outlined in the 2022 Global Impact Report, ServiceNow expects to:

• Continue to develop ESG solutions on the ServiceNow Platform to help address customers’ risks and opportunities
• Provide ServiceNow customers with a carbon neutral cloud in 2022
• Develop the roadmap for 2026 near-term SBTi targets, with a specific focus on supply chain engagement and responsible procurement
• Complete a $1 million, two-year commitment to support decarbonization through non-profit partnerships
• Deliver a new enterprise-wide strategic workforce plan and location strategy that focuses on underserved communities and establishes a strong foundation for growth and scale
• Deliver a new global diversity, equity, and inclusion framework and amplify impact in and through ServiceNow’s business
• Accelerate ServiceNow’s impact in communities by increasing corporate donations, employee volunteerism and giving participation, and scaling the NextGen Professionals digital skills program

ServiceNow’s voluntary environmental, social, and governance reporting is informed by the Global Reporting Initiative (GRI) and Sustainability Accounting Standards Board (SASB) Software and IT Services standards. ServiceNow also aligns to the Taskforce on Climate-related Financial Disclosure (TCFD), and the UN Sustainable Development Goals (UN SDGs). The company’s greenhouse gas (GHG) emissions, purchased and generated renewable energy, purchased carbon offsets, and net emissions were verified by Apex, a third party, in accordance with ISO 14064-3.

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