Unique combination of self-service and Managed Services deployment in the Cloud affords logistics leader greater scalability, visibility, control, data processing efficiency and cost savings

Longtime Cleo technology partner Riverhead Data Synergies, a System Integrator (SI) with expertise in business-to-business (B2B) supply chain processes, has implemented Cleo Integration Cloud (CIC) for joint customer R.C. Moore, Inc., a 67-year-old family-run freight logistics and transportation company with headquarters in Scarborough, ME and locations throughout the U.S. East Coast.

“Riverhead’s blended services deployment of Cleo Integration Cloud has been a godsend for us, both because of the workload and worry it relieves us of and for the extra time we get back to focus on other important matters”

Acting as a Cleo SI for R.C. Moore, Riverhead defined and implemented the logistics company’s mission-critical evolution from a traditional on-prem solution hosted on a third-party’s infrastructure to a more modern and efficient cloud-based one, namely the Cleo Integration Cloud. The migration to CIC was completed without any impact to production and the transition was seamless for the R.C. Moore trading partners, thanks in large part to the experience of the Riverhead team.

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Prior to moving to CIC as part of its company’s cloud strategy, R.C. Moore’s on-premises solution consisted of early generation Cleo solutions for data movement (Cleo Harmony) and data transformation (Cleo Clarify). However, due to infrastructure issues R.C. Moore began experiencing costly performance issues (e.g., platform instability, missing load tenders, etc.).

R.C. Moore essentially had no visibility, control, or ability to scale, which is why they chose to modernize their IT landscape with CIC and deploy a solution using a unique blend of Self-service and Managed Services to improve control and visibility.

Ernie Rivera, CEO & Founder of Riverhead, said, “As system integrators we think of traditional EDI and the emergence of API within EDI as the common electronic business language of our time, one that allows trading partners to quickly and easily communicate with one another. This in mind, I’ve been recommending Cleo’s innovative solutions for years, and we are increasingly finding new opportunities for their ecosystem integration platform, Cleo Integration Cloud. Because of its inherent stability and ease of use, clients such as R.C. Moore can quickly move beyond the dependency on costly full-time infrastructure from third parties by taking advantage of Cleo’s blended services options. It’s a real win-win.”

“Riverhead’s blended services deployment of Cleo Integration Cloud has been a godsend for us, both because of the workload and worry it relieves us of and for the extra time we get back to focus on other important matters,” said Shawn Moore, CEO of R.C. Moore, “The ROI we’re getting from CIC comes in many forms: improved accuracy of Load Tenders, far more confidence in our response time, and moving beyond on-prem to cloud. With CIC and Riverhead, we’ve removed real risk from our business and are benefiting handsomely from it. In fact, things are growing so fast for us that in Q1 2023 we ramped up our transaction volume to ensure we can accommodate accelerating growth. And it was super easy to plan for scale given the absolute flexibility of Cleo Integration Cloud.”

Bob Hoch, director of Channel Sales with Cleo, said, “Our objective with all our ecosystem integration technology partnerships like the one we have with Riverhead is to help our partner help their customers — in this case R.C. Moore — to leverage the rich and value-adding capabilities of Cleo Integration Cloud so they can make their B2B supply chain unstoppable.”

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