Patent empowers users to control calling capabilities through Fuze Web and Fuze Desktop

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for softphone control integration. This patent enables users to leverage their existing Fuze Web and Fuze Desktop applications to seamlessly start, control and end Internet Protocol (VoIP) calls, also known as softphone calls, rather than manage calls through a separate device, such as a desk phone.

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“At Fuze we know that our customers need an in-context dialer or call control on top of a unified communications solution to meet all of their productivity needs. This patent provides the best of both worlds by integrating a fully synchronized remote control for calling into users’ existing Fuze applications”

The U.S. Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No. 11079910 on August 3, 2021. Instead of relying on a click-to-call solution that requires the use of an independent device to manage calls, this invention allows more seamless calling by granting softphone call control to users via browser window, internet tab, or standalone web-based application that acts as the call dialer and controller. This invention further enables Fuze to extend its best-in-class embedded integrations with critical business applications, while offering easy communication controls.

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“At Fuze we know that our customers need an in-context dialer or call control on top of a unified communications solution to meet all of their productivity needs. This patent provides the best of both worlds by integrating a fully synchronized remote control for calling into users’ existing Fuze applications,” said Rob Scudiere, president and chief operating officer at Fuze. “Having a frictionless calling experience will become increasingly important for seamless communications and collaboration as organizations continue to navigate transitioning to a hybrid model of in-person and remote work.”

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