HoduSoft, a leading VoIP (Voice over Internet Protocol) solutions provider, has announced the best integration of its HoduCC- Call & Contact Center Software with Salesforce CRM to facilitate businesses to form easy connectivity with existing as well as potential customers.
The integration will also help businesses to enhance accuracy and promote productivity. HoduCC Call Center Software is one of the best products of HoduSoft that provides an efficient solution to streamline management in handling a large volume of inbound and outbound calls. The Salesforce CRM integration with HoduCC will make customer communication even more smooth and efficient.
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Being one of the leading Voice over Internet Protocol (VoIP) software providers, HoduSoft ensures that HoduCC call & contact center software offers intelligence, security, and advanced features. The software has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. Moreover, it is a comprehensive and consolidated software, which makes it suitable for all kinds of call and contact centers.
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When asked about the details, Mr. Bharat Lalcheta, Co-Founder & CTO said, “At HoduSoft, we design and develop products that deliver performance and stability to its users. All the products offered by us are very competitive in terms of price, performance, and user-friendliness. HoduCC is one of our best products, it is basically a call & contact center software that helps to enhance customer services by improving the agent’s productivity and operational efficiencies. To make the communication process even easier, smooth, and efficient, HoduSoft has come up with an idea to integrate HoduCC with Salesforce CRM. This integration will be beneficial for companies where agents do not require toggling between diverse applications or screens to find customer information.”
Some of the key features that users can get through this integration include:
Click-to-call: Helps in saving agent’s time as they can make calls with just a single click.
Contextual conversation: Provide quick access to customer’s details so that agents can assist them in the most contextual and personalized manner.
Analytics & Reports: Provide access to real-time analytics and reports to improve customer services.
Automated ticketing: Helps in generating automated ticketing via the CRM to provide quick and accurate answers to customers’ queries.