customer communication

liveweb - the revolutionary new way for businesses to connect with customers and website visitors to successfully deliver online customer experiences, announces the integration of liveweb with Front (FrontApp.com) - “the customer communication platform that combines emails, apps, and teammates into a single view.” This unique, new combination of team email with real-time business communications provides a powerful new way for businesses to deliver unexpectedly human customer experiences - directly from websites - with the…

Agillic, a leading Nordic omnichannel marketing software company, signs a contract with Danish telecom and broadband network supplier Dansk Kabel TV. With Agillic’s capability to integrate into a complex system landscape, the company can now leverage data from disparate sources and move from one-size-fits-all to data-driven and personalized communication across channels. Broadband network and telecom provider Dansk Kabel TV is a multifaceted company targeting B2B and B2C companies as well as housing and antenna…

Venture-funded automation company Rocketium has launched daVinci, an intelligence layer for its collaborative design platform. daVinci automates several steps in creating and managing on-brand banners and videos. This helps enterprises eliminate their hodgepodge of creation, collaboration, and storage solutions. Enterprises face two challenges that became bigger after COVID-19 – the need for more digital content because consumer attention has moved online, and tighter budgets. The biggest roadblock to this is that…

Quadient and Infosys Announce Global Partnership to Enhance Delivery of Customer Experience Management Solutions Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced that Infosys, a global provider of next-generation digital services and consulting, has become a Platinum Business Partner in Quadient’s Partner Advantage Program. Infosys will leverage and supply Quadient solutions to provide businesses with the leading omni-channel Customer…

Mitto, a leading provider of global omnichannel communications solutions, today announced the addition of Verified SMS by Google to the Mitto platform. The feature is aimed at helping businesses strengthen their conversations with users, build trust, and prevent scams. With Verified SMS, brands can leverage sender authentication and branding features to deliver highly secure, trustworthy SMS customer communications. As more businesses digitize their customer communication channels and deploy SMS-based marketing, these…

Combined Company Delivers Enterprise Automation Solutions to 1,300+ Organizations Globally MHC, a leader in enterprise automation software solutions, today announced the acquisition of Ecrion Software, a leading provider of customer communication management (CCM) and customer experience automation (CXA) software and services. The combined company delivers solutions to over 1,300 organizations across 50 countries and 5 continents, including 12 customers in the Fortune 100. Florin Vasilian, Ecrion’s Founder and CEO, will…

Vero, a marketing automation software business recently closed a funding round from Partners for Growth (PFG), providing the company with capital to continue scaling operations in Australia and globally. PFG is pleased to announce that the transaction with Vero marks a milestone as the first investment from its recently closed 6th global specialty lending fund, focused on providing growth capital solutions for emerging growth companies globally. Australia has long been a focus market for PFG given the strong entrepreneurial…

With the upgraded CCM platform, Ecrion is providing a faster, user-friendly customer communication management solution Ecrion announced the release of the latest version of its customer communication (CCM) and customer experience (CX) platform. This release, based on a microservices architecture, also introduces a new suite of digital experience (DX) applications, designed with specific business processes in mind, including insurance claim processing, loan applications, patient onboarding, and more. "For businesses…

AudioCodes solution enables the rapid purchase and integration of phone numbers with virtual agents developed on Google Dialogflow AudioCodes, a leading vendor of advanced voice networking and media processing solutions for the digital workplace, today announced that it is collaborating with Google to integrate telephony voice services with virtual agents developed with the Google Dialogflow bot framework. The use of chat bots and virtual agents is increasing as contact and support centers worldwide seek ways of improving…

DataGrail, a leading privacy management firm, today announced it was named a Cool Vendor in the latest Gartner Cool Vendors in Privacy, 2020 report (Gartner subscription required). Due to increased demand in data privacy compliance, largely driven by the CCPA and GDPR, DataGrail has more than tripled its headcount in the last twelve months, and revenue is up more than 600 percent. According to Gartner, "As privacy laws evolve globally, the vendor landscape has developed with innovative solutions that help security and risk…

Comm100, a global provider of digital customer engagement solutions, announced the launch of a limited time offer freemium live chat plan. Comm100's award-winning Live Chat Business edition is now free for up to three agents*. Whether used as a customer support channel or across the entire customer journey, Comm100 Freemium enables every organization to provide real-time, personalized communication from their website or mobile app. Marketing Technology News: Aternity Expands Executive Team With Seasoned Industry Leaders…

Marketing teams spend significantly greater on their Email Marketing compared to other technologies. For every $1 spent on a campaign, email marketing delivers an ROI of $44. How concerned are you about your Email Marketing campaigns not delivering this ROI? With all the latest Marketing Technology available to the modern marketers for Automation, AI, CRMs, ABM and Live chat, it’s easy to lose sight of what's wrong with your Email Marketing campaigns. Of all the technologies that a marketing teams leverage, email was…

New Funding Allows Podium to Double Its Engineering Team and Expand Product Offerings to Better Serve Mid-Market and Enterprise Clients Podium, the leading customer communication platform for local businesses, announced that it has raised a $60 million Series B growth round of funding led by IVP with participation from Accel, Summit Partners, GV (formerly Google Ventures), and Y Combinator. Podium launched in 2014 as a product to help local businesses get honest and timely online reviews. Since then, the…

Hyland Receives XCelent Service Award From Celent for Exceptional Customer Service Hyland, a prominent content services solutions provider, was profiled as a leading vendor for customer communication management (CCM) capabilities for insurers by Celent. Defined by the analyst firm as 'a technology system that allows the automatic generation of documents from a managed template to both variable data and business rules,' Hyland is among only nine featured vendors delivering CCM capabilities to the insurance…

New Yes Lifecycle Marketing Report Finds That Marketers Are Prioritizing Email, Website, and Social Channels in 2018, but Overlooking the In-Store Experience According to the latest Yes Lifecycle Marketing survey, 89 percent of marketers listed email as one of their top three priorities in 2018, indicating that email marketing continues to be a staple even as other channels like social media and mobile apps mature. Recommended Read: Voilà! the Internet Crosses 4 Billion User Mark, and 80% of Them Are on Social…