Christopher M. Carrington Steps Down; Gary B. Moore Named CEO

ServiceSource, a global leader in outsourced inside sales, customer success and recurring revenue growth and retention solutions, announced that Christopher M. Carrington has stepped down from his role as CEO. Effective today, Gary B. Moore, a member of the Company’s Board of Directors since November 2016 has been appointed CEO. Both Carrington and Moore will remain on the Company’s Board of Directors following the change.

“Chris has been a transformational leader for ServiceSource during his four years at the helm”

“Chris has been a transformational leader for ServiceSource during his four years at the helm,” said Bruce Dunlevie, ServiceSource’s lead independent director. “Under his watch, the Company enhanced its value proposition, broadened its solution suite, diversified its end market mix and client base and strengthened its financial profile. We are thankful for his many contributions during his tenure and are appreciative for his ongoing involvement on the Board.”

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“We have been fortunate to benefit from Gary’s leadership, guidance and oversight at the Board for the past two years,” continued Dunlevie. “In addition to his extensive professional experience and domain expertise, Gary has an intimate understanding of ServiceSource’s business model and market opportunity and is highly qualified to step in as CEO. On behalf of the Board and the ServiceSource team globally, we welcome Gary to this role as he leads the Company forward in its strategic transformation and positioning for the future.”

“I am enthusiastic and optimistic about ServiceSource’s strategy and the team we have in place to execute the Company’s ongoing transformation initiatives,” said Moore. “ServiceSource is uniquely able to address a clear and compelling market need as companies reimagine their B2B customer journey experiences in a digital era. I am honored to lead our talented employees and to have the opportunity to work with the entire senior leadership team, including our three newest leaders—CFO Rich Walker, COO Debbie Dunnam, and Chief Marketing and Growth Officer Denzil Samuels—as we ensure the Company is best-positioned to serve our clients.”

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“I am proud of the progress our people have made to transform and reposition the Company in recent years,” said Carrington. “Through my ongoing involvement on the Board, I look forward to supporting Gary, the leaders on his team and the more than 3,700 ServiceSource employees who support our global clients’ transformation of their B2B customer engagement models.”

Mr. Carrington’s departure is not related to any disagreements regarding strategy, financial disclosures, accounting or legal matters.

Moore has been a member of the ServiceSource Board of Directors since November 2016, including his appointment to Executive Chairman in November 2018. Previous to ServiceSource, Moore served most recently from October 2012 to June 2015 as President and COO of Cisco Systems, Inc. Prior to his promotion to this role, Moore was named the first COO in Cisco’s history in 2011. Moore joined Cisco in 2001 as Senior Vice President of the Advanced Services Division and ultimately went on to lead Cisco Global Services, where he inspired a team that more than tripled the business to nearly $10 billion over a decade. Prior to joining Cisco, Moore was President and CEO of Netigy, a network consulting business.

Moore began his career in 1973 at Electronic Data Systems (EDS) where he held a number of executive roles over a 26-year career. Among his many contributions, Moore created and led EDS’ global E-solutions business unit to more than $2 billion revenue and over 20,000 employees. Additionally, Moore was a member of EDS’ Global Operations Council where he was responsible for multiple business units, including manufacturing, retail and distribution customers globally. Moore also led the formation of EDS’s JV with Hitachi Limited, Hitachi Data Systems, where he was the founding President and CEO during its initial three years of operations.