ServiceSource Appoints Richard G. Walker as Chief Financial Officer

Robert N. Pinkerton Leaving ServiceSource to Accept an Opportunity Outside the Company

ServiceSource, a global leader in outsourced inside sales, customer success and recurring revenue growth and retention solutions, announced that Richard G. Walker, currently a member of the Company’s Board of Directors and an experienced financial executive, has been appointed Chief Financial Officer, effective November 12, 2018. His appointment follows Robert N. Pinkerton’s decision to accept an opportunity outside of ServiceSource. Mr. Walker will remain a member of the Company’s Board.

ServiceSource today announced that Richard G. Walker, currently a member of the Company’s Board of Directors and an experienced financial executive, has been appointed Chief Financial Officer, effective November 12, 2018.

Mr. Walker’s career spans nearly 30 years as a CFO, senior executive, advisor and board member at several market-leading information and services companies. He is a proven strategist and disciplined financial operator with an impressive track record of shareholder value creation. Throughout his career, Mr. Walker has built and led world-class functions and teams in financial planning & analysis, treasury, tax, audit, investor relations, strategy and corporate development.

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“We are extremely pleased to add a leader of Rich’s caliber to the ServiceSource management team,” said Christopher M. Carrington, CEO of ServiceSource. “Rich has significant experience as a public company CFO and a proven ability to deliver superior financial and shareholder results in complex business environments. Having served as director of the Company for the past year, he has a thorough understanding of our business and evolving industry dynamics, and he will play a key role as we continue to advance our strategy in the B2B customer journey experience marketplace.”

“I am honored and excited to take on this important role as the Company progresses in its transformation,” said Mr. Walker. “I look forward to working with Chris, the rest of the leadership team and the Board to enhance ServiceSource’s financial and operational performance, while also ensuring we are appropriately positioned to invest in high-ROI initiatives that can drive market differentiation and support future growth.”

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Mr. Carrington continued, “I want to thank Bob for his many contributions to the Company over the past three years. Bob has been a valuable and trusted partner as we improved the underlying health of the business and strengthened the organization. In addition to leading initiatives that drove marked improvements in profitability and liquidity, Bob built an efficient and high-performance finance organization that has promoted a culture of greater financial rigor and discipline throughout the Company. We wish him the best as he pursues the next chapter in his career.”

“I am grateful to have had the opportunity to work with so many talented individuals at ServiceSource and I look forward to partnering with Rich in the coming weeks to ensure a smooth transition,” said Mr. Pinkerton. “While I’ve decided to become CFO at a private equity-backed company here in Denver, I remain confident in the ServiceSource team’s ability to execute on its strategic priorities and position the Company for continued success.”