Verint Announces Customer Engagement Collaboration with Microsoft

Verint Announces Customer Engagement Collaboration with Microsoft

Verint Enters Microsoft One Commercial Partner Program; Company to Showcase Recording Solution for Microsoft Skype for Business and Microsoft Teams at Microsoft Ignite

Verint Systems Inc., The Customer Engagement Company, announced that it is entering Microsoft’s One Commercial Partner (OCP) program with co-sell ready status for its entire customer engagement portfolio. This aligns Microsoft’s large, global salesforce behind partners such as Verint to drive top-notch solutions for customers.

“Compliance: Dare to be Different, 2017 Compliance Risk Study”

A global leader in cloud and on-premises customer engagement solutions—with a focus on workforce engagement, voice of the customer, intelligent self-service, fraud and compliance—Verint now joins an elite group of global independent software vendors partnering with Microsoft for collaborative joint sales, support and go-to-market initiatives. Verint will work directly with Microsoft’s global salesforce to accelerate the adoption of customer engagement software.

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Verint solutions help customers who are trying to simplify, modernize and automate customer engagement, while establishing best-in-class operational initiatives that reduce cost, complexity and resource requirements. Verint’s proven success with implementing customer engagement solutions natively in the cloud has accelerated the company’s co-sell ready relationship with Microsoft.

A Modern Recording Solution for Microsoft Skype for Business and Microsoft Teams

Given the need to comply with the Dodd-Frank Act in the United States (US) and MiFID II in the European Union (EU)—among other regulatory mandates—innovative and integrated compliance capabilities are critical in financial services call centers to support ongoing, proactive communication monitoring. Verint’s Skype for Business Recording solution was one of the first recording systems to receive the highest level of Skype for Business interoperability certification provided by Microsoft in 2016, and now offers recording support for Microsoft Teams—readily available to customers through public protocols.

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New compliance complexities are prompting a surge of investment in solutions in the sector. In a recent compliance risk study for financial services conducted by Accenture Consulting, 89 percent of respondents anticipated an increase in compliance investment over the next two years.

Deployed at over 1,500 customer sites across more than 60 countries, Verint helps businesses ensure their Skype for Business (formerly Microsoft Lync) communications are recorded and securely stored to meet recordkeeping, monitoring and reporting requirements. The enterprise-grade, easily scalable recording system is available in the cloud or on-premises and allows for recording of voice, as well as instant messaging, video, desktop screen, application/screen share and content share (such as file transfers) across all regulated users.

“With Verint, financial services customers are able to capture all Skype for Business communications, record PSTN call scenarios via Teams, avoid compliance failures before they occur, and accelerate and improve compliance investigations,” said Verint’s John Bourne, senior vice president, global channels and alliances. “We’re delighted to bring these benefits to Microsoft customers to help manage risk and meet regulatory demands in today’s multi-channel/multi-modal communications era.”

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