Banner Before Header
Browsing Tag

[24]7.ai

[24]7.ai Launches Free Software to Help Businesses Communicate

In the Wake of the COVID-19 Outbreak, Company Announces Free Automated FAQ Solution and Chat Solution to Deflect Calls from Contact Centers 7.ai, a global leader in intent-driven customer engagement solutions, announced that it is making its FAQ solution 7 Answers and agent console 7 Chat available at no charge, to help enterprises dealing with an overwhelming call volume related to the COVID-19 virus. These solutions are designed to enable businesses to launch a self-service FAQ Search or Help interface on their web site…

[24]7.ai Named a Leader in Ovum Decision Matrix for Intelligent Virtual Assistants

Analyst Report Recognizes 7.ai for Leadership in Unified Voice and Digital Solutions, Bot-Agent Collaboration, Deep Intent Prediction and Vertical Expertise 7.ai, a global leader in intent-driven customer engagement solutions, announced that analyst firm Ovum has recognized the company as a leader in the report "Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21." Ovum evaluated the 7 AIVA conversational AI platform against solutions from 10 other providers, and determined that 7.ai had one…

[24]7.ai Appoints John Wanamaker as Chief Revenue Officer

Established Sales Leader to Drive Next Phase of Company Growth 7.ai, a global leader in intent-driven customer engagement solutions, announced the appointment of John Wanamaker as chief revenue officer. Wanamaker, who previously served as division vice president, worldwide sales for North America East, will be responsible for leading the Global Sales team, reporting to Chief Executive Officer PV Kannan. Wanamaker joined 7.ai in October 2018, and prior to being named chief revenue officer he served as divisional vice…

[24]7.ai Extends Messaging Leadership with Industry Leading Conversational AI

Support for Leading Messaging Platforms and Integration with IBM Watson and Google TensorFlow Builds on the Company's Strong AI Legacy 7.ai, Inc., a global leader in intent-driven customer engagement solutions, announced that it has expanded its messaging capabilities with advanced conversational AI capabilities. With this release, companies can now enrich messaging channels such as Apple Business Chat, Google RCS and Facebook Messenger with industry-leading conversational AI, sophisticated routing capabilities, and…

[24]7.ai Named A Leader in Conversational AI for Customer Service 2019 by Independent Research Firm

7 AIVA listed as differentiated in Omnichannel, agent augmentation, human and AI blending, vertical specialization, vision, and roadmap 7.ai, a global leader in intent-driven customer engagement solutions, announced that it has been recognized as a leader in The Forrester New Wave™: Conversational AI for Customer Service, Q2 2019. 7.ai received a differentiated rating in six out of ten criteria, including vision, human and AI blending, and vertical specialization. This industry report evaluated the 7 AIVA conversational…

[24]7.ai CEO PV Kannan Honored by Goldman Sachs for Entrepreneurship

Kannan Among 100 Most Intriguing Entrepreneurs at 2018 Builders + Innovators Summit Goldman Sachs is recognizing Chief Executive Officer PV Kannan of 7.ai as one of the 100 Most Intriguing Entrepreneurs of 2018 at its Builders + Innovators Summit in Santa Barbara, California. "I am honored by this recognition," said Kannan. "Consumers are demanding better experiences from the companies they do business with, and at 7.ai, our mission is to make it simple for consumers to connect with companies to get things done. Using…

[24]7.ai Offers Apple Business Chat to Help Clients Meet Customers Where They Are

To offer conversational and transactional chat and chatbot support to consumers across Apple iOS devices worldwide 7.ai, a global leader in intent-driven customer engagement solutions, today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. "We are proud to support Apple Business Chat, which offers a powerful, engaging new way for businesses to connect with their customers where they are, and when they…

[24]7.ai and KPMG Align to Bring Intent-Driven Customer Engagement Solutions to Large Enterprises

7.ai, a global leader in intent-driven customer engagement solutions, and KPMG LLP, the US audit, tax and advisory firm, are teaming to help companies enhance the customer service experience and accelerate digital transformation, while reducing their overall cost to serve customers. The collaboration extends KPMG’s Connected Enterprise ecosystem with customer acquisition and engagement tools from 7.ai that apply machine learning, artificial intelligence (AI) and big data,  creating a personalized and predictive customer…

[24]7 AIVA Becomes First Virtual Agent with Emotional Intelligence

Advanced Conversational Capabilities Now Enable 7 AIVA to Detect Sentiment and Respond Empathetically to Customers 7.ai, a global leader in intent-driven customer engagement solutions, announced the addition of advanced conversational capabilities to its AI-powered virtual agent 7 AIVA. With this announcement 7 AIVA is now the first virtual agent to possess emotional intelligence, the ability to detect user emotion during interactions, acknowledge it and respond empathetically. This new capability is part of the 7.ai…

[24]7.ai Partners with Blue Prism to Deliver New AI-Enabled Automation Capabilities For Virtual Agents

Collaboration Offers Access to AI-powered Virtual Solutions that Improve Chatbot Efficiency and the Customer Experience 7.ai, a leader for intent-driven customer engagement solutions, announced that it is partnering with Blue Prism on a new joint offering that allows 7 AIVA customers to use Blue Prism's Digital Workforce to efficiently automate hard-to-access back and front office systems. By combining 7.ai AI-powered virtual agents/chatbots with Blue Prism's Digital Workforce, 7.ai users can automate processes faster,…

[24]7.ai Appoints Former Intel Executive Brent Bowman as New CFO

Brent Bowman to Focus on Strengthening Company's Continued Financial Success Globally 7.ai, a global leader in intent-driven customer engagement solutions, announced the appointment of Brent Bowman as Chief Financial Officer. In this role as the company's financial leader, Bowman will focus on driving financial strategies that support continued financial growth for the company. He will report directly to 7.ai Chief Executive Officer PV Kannan. Bowman brings more than 30 years of financial management experience, having…

[24]7.ai Removes Time, Cost and Risk Barriers to Chatbot Deployment

Industry-First Fixed Price Offer Empowers Companies to Deploy an Enterprise-Ready AI Virtual Agent in Just 60 Days 7.ai, a global leader in intent-driven customer experience solutions, announced the industry's first ever fixed price offer that empowers large companies to deploy enterprise-ready chatbots in just 60 days. Now, large companies in any industry can provide better customer service while saving money, whether their customers engage with them via voice or digital channels. The offer eliminates barriers to AI and…

[24]7.ai Releases the Only Virtual Agent with Integrated Conversational and Informational Capabilities

Reaches New Milestone with More Than 150 Patents and Patent Applications, and More than 200 Million Virtual Agent Interactions Annually 7.ai, a global leader in intent-driven customer experience solutions, announced its Winter 2018 Release, which enhances the company's flagship product 7 AIVA, to support both informational and conversational journeys in a single solution. This enables enterprises to handle everything from simple queries to complex interactions. The company also announced that it has more than 150 patents…