In the Wake of the COVID-19 Outbreak, Company Adds Voice AI to its Free Automated FAQ Solutions to Deflect Calls from Contact Centers
7.ai, a global leader in intent-driven customer engagement solutions, today announced that it extending its complimentary rapid response offers to include 7 Voice in addition to its 7 Answers and agent console 7 Chat offerings, to help enterprises handle call volumes related to the COVID-19 virus. The 7 Voice solution is designed to enable businesses to launch an automated self-service FAQ system and deploy it to a phone number. This solution, which enables consumers to guide themselves through a menu of customized information over the phone, can be implemented in as little as two days.
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“Responding to questions from consumers is critical, especially during unusual times,” said Rohan Ganeson, chief operating officer for 7.ai. “We had such a strong response to our digital self-service FAQ offerings that we decided to make a voice solution available to companies as well. Together, these solutions can make it a lot easier to provide consumers with the answers they need while reducing the volume of calls to the contact center.”
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7 Voice elevates the customer experience and enables enterprises to bring old-school IVR through the digital transformation it needs to meet modern customer expectations. The promotional version includes self-manage tools that allow companies to quickly and easily update and publish COVID-19 related FAQs and answers with directed dialogue menus.
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