Browsing Tag

Experience Management

Qualtrics Launches New Solutions to Help Companies Design Digital Experiences that Attract and Retain Loyal Customers

Four new solutions help companies design web and in-app experiences that combine consumer feedback and digital analytics to acquire new customers, engage existing customers, and improve brand loyalty Qualtrics partners with Contentsquare, FullStory, Quantum Metric, and more, to provide companies with a comprehensive view of the voice of the digital customer Qualtrics, the world's No. 1 Experience Management (XM) provider and creator of the XM category, today announced new solutions to help B2B and B2C organizations…

Orbita Announces Patty Riskind as New CEO

Orbita, an award-winning provider of conversational AI solutions for healthcare and life science organizations, has announced the appointment of Patty Riskind as the company's new CEO. Marketing Technology News: Alliance Develops Shared Diversity and Inclusion Goals "I am thrilled to be joining Orbita at this pivotal stage in the business," said Riskind. "The healthcare industry is at an inflection point regarding use of AI to automate workflows and enhance virtual consumer engagement and management of health."…

Leading Organizations Around the World Choose Qualtrics to Power Their Experience Transformations

Leaders from the technology, banking, public sector, automotive, environmental, and healthcare industries trust Qualtrics to help them design and improve the experiences that matter most Qualtrics, the world's No. 1 Experience Management (XM) provider and creator of the XM category, today announced that leading organizations, including DocuSign, the Bank of Montreal, Singapore Post, and the City of Okinawa chose Qualtrics during the first quarter of 2021 to design new experiences and improve existing ones for their…

New Qualtrics Study Reveals What Global Consumers Want in the Post-Pandemic World

Over 75% of consumers tried new online experiences during the pandemic, such as ordering groceries, taking a virtual fitness class, or getting medical care -- and that trend will continue, even as economies reopen Post-pandemic, consumers will increasingly expect great experiences across whichever channel they choose--online, digital, or hybrid New research released today from Qualtrics, the world's No.1 Experience Management (XM) provider and creator of the XM category, reveals how consumer behavior and expectations will…

Qualtrics Introduces New Customer Care Command Center to Help Organizations Build and Retain High-Performing Customer Service Teams

The command center empowers customer service agents to deliver great experiences that lead to higher customer satisfaction and retention Qualtrics, the world's No. 1 Experience Management (XM) provider and creator of the XM category, today announced the new Customer Care Command Center to help organizations improve customer service agent effectiveness by helping every agent tap into the hearts and minds of the customers they're serving and take action to improve the experiences they deliver. The Customer Care Command…

Qualtrics Chosen by Stanford Health Care to Transform the Health System’s Patient Experience Program

Qualtrics , the world's No. 1 Experience Management (XM) provider and creator of the XM category, announced that it has been chosen by Stanford Health Care to transform and elevate the health system's entire patient experience program. Marketing Technology News: New Benchmarking Tool Released To Improve Marketing Results Qualtrics will provide the operating system, feedback and analytics tools to support Stanford Health Care's goals to build a best-in-class, real-time patient experience program and consolidate its…

Qualtrics Announces XM/OS, the Operating System for Experience Management to Help Businesses Design and Improve Breakthrough Experiences in…

XM/OS includes three core services that empower organizations to quickly understand customers' and employees' needs, and adjust experiences in real-time to lead in times of disruption Qualtrics, the world's No. 1 Experience Management (XM) Platform and creator of the XM category, today announced the new XM operating system, or XM/OS, the only operating system for experience management. XM/OS is a single, secure cloud-native platform that enables companies to bring together all of their experience data—what their customers…

Qualtrics Introduces New Innovations that Empower Companies to Create the Products, Services, and Experiences Customers Want Now and Next

DesignXM is a new product for researchers and analysts to conduct sophisticated research at scale and accelerate decision-making based on customer insights Experience Design studio is a set of new solutions that help business leaders design breakthrough products and services based on customer sentiment and market research to attract and retain loyal customers Qualtrics, the world's No. 1 Experience Management (XM) Platform and creator of the XM category, today introduced DesignXM and Experience Design studio, two new…

New Qualtrics Study Reveals What Experiences Employees and Customers Want in the Future of Work

More than 50% of workers believe they have been more productive working remotely, and 35% of employees actually feel more connected with co-workers than they did before the pandemic Successful companies are putting experience transformation at the center of their return to work strategies by listening, understanding, and then acting on what their customers and employees want New research released today from Qualtrics (Nasdaq: XM), the world's No. 1 Experience Management (XM) Platform and creator of the XM category, reveals…

Qualtrics And IBM Japan Expand Strategic Partnership

Partnership will help Japanese organizations rapidly design and improve customer and employee experiences in an increasingly competitive market IBM Japan becomes the first Qualtrics reseller in Japan Qualtrics, the world's No. 1 Experience Management (XM) Platform and creator of the XM category, today announced a new strategic partnership between Qualtrics Japan and IBM Japan, Ltd. (IBM Japan) to help organizations rapidly access and realise the full value of the Qualtrics Experience Management Platform™. Marketing…

Reputation Acquires Nuvi, Leader in Social Customer Experience

Powerful Social Listening and Analytics Innovations are a Perfect Match for Robust Reputation Experience Management Platform Reputation, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust social customer experience (CX) software company based in Lehi, Utah. Nuvi’s award-winning social listening and data visualization capabilities are a strong complement to Reputation’s innovative platform built for the next generation of experience management. Marketing Technology…

Qualtrics Announces New Customer Experience Solutions to Help Organizations Attract Customers and Increase Loyalty in a Post-Pandemic Era

New solutions give organizations a holistic view of heath of their customer relationships to help them improve the experiences they provide across the customer journey Qualtrics, the world's No. 1 Experience Management (XM) Platform and creator of the XM category, today introduced new solutions designed to make it even easier for companies to acquire new customers and build loyalty with existing customers, efficiently and at scale. The new solutions are easy to set up, enabling companies to accelerate their time to value.…

Avionos and Salsify Strengthen Partnership to Help Brands Improve Customer Experiences Across Digital Touchpoints

The partnership combines best-in-class digital shelf technology with eCommerce and marketing solutions to drive growth for global CPG brands and manufacturers Avionos, which designs and implements digital commerce and marketing solutions, and Salsify, the commerce experience management platform that helps brands win on the digital shelf, announced a partnership to support CPG brands and manufacturers across the globe in syndicating and rolling out product information across marketplaces. The partnership will further extend…

Medallia LivingLens Video Feedback Now HIPAA Compliant to Improve Telehealth Experience

Video feedback and engagement platform enables healthcare providers and pharma companies to capture actionable patient experience sentiment to streamline virtual care Medallia, Inc., the global leader in experience management and engagement, announced that Medallia LivingLens, a powerful video feedback and engagement solution that gathers in-the-moment customer and employee sentiment via video, has achieved HIPAA compliance, enabling healthcare providers and pharma companies to expand how they engage with their patients and…

Schülke & Mayr Chooses Medallia for Experience Management

Medallia, Inc., the global leader in experience management, announced that Schülke & Mayr has selected Medallia as its experience management platform of choice. Marketing Technology News: LiveXLive Announces Podcast/Vodcast Joint Venture With Audio Up Media “Schülke & Mayr’s business delivers important hygiene products to the healthcare and dental provider industry where business-to-business customer experience is front and center in the current environment. Companies across all industries critical in today’s…

Cloudflare Opts for Qualtrics BrandXM

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Cloudflare, a security, performance, and reliability company, has selected Qualtrics BrandXM. Marketing Technology News: Rajeev Singh Rathore Joins RingCentral as VP of Global Service Provider Partnerships "To build a brand that inspires trust from customers, you have to keep a constant pulse on perceptions and expectations," said Brian Stucki, EVP and GM of CustomerXM and BrandXM, Qualtrics. "By leveraging…

Bluevine Capital Chooses Medallia For Experience Management

Medallia, Inc., the global leader in experience management, announced that Bluevine Capital has selected Medallia as its experience management platform of choice. Marketing Technology News: FedEx to Acquire ShopRunner to Expand E-Commerce Capabilities “It is very exciting to see an innovative, small-business-focused fintech leveraging Medallia's technology to deliver exceptional experience to their thousands of digitally-focused business owners,” said Elizabeth Carducci, chief revenue officer for Medallia. Marketing…

Medallia Appoints Elizabeth Carducci as Chief Revenue Officer

Medallia, Inc., the global leader in experience management, announced that Elizabeth Carducci has been promoted from the executive vice president, industry solutions, and GTM strategy to chief revenue officer. Reporting to the chief executive officer, Elizabeth will add leading the global industry sales function to her current responsibilities of directing the solutions consulting, solutions principals, product marketing and market intelligence functions. Greg Philiotis is being promoted from senior vice president, head of…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from Cisco (Customer Experience), ProProfs (CRM), Sitecore (Experience Management), GetAccept (Sales Enablement), and Amdocs (Digital Experience). Cisco To Acquire IMImobile Cisco and IMImobile PLC announced that they have reached an agreement on the terms of a recommended cash offer pursuant to which Cisco will pay 595 pence per share in exchange for each share of IMImobile, or an…

Prologis Chooses Qualtrics EmployeeXM

Qualtrics, the leader in employee experience and creator of the experience management category, announced that Prologis, a global leader in logistics real estate, has selected Qualtrics EmployeeXM. Marketing Technology News: Dun & Bradstreet Launches Buyer Intent, To Help Increase ROI For UK B2B Marketing Teams "Outstanding leaders are those who recognize the key role that their employees play in their organizations and can identify gaps before they become a problem," said Jay Choi, EVP, and GM of EmployeeXM,…