Agent Experience

Startek, a global customer experience (CX) solutions provider, announced that it has entered into a partnership with Krisp, an AI-powered noise cancellation solutions provider built to enhance the experience of customers and contact center…
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Yellow.ai, the world's leading customer experience (CX) automation platform, trusted by 1000+ enterprises globally, today announced the launch of a new solution - the 'INBOX' - a unified omnichannel customer support helpdesk for agents to…
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Credit unions take a digital-first approach to member service, leveraging a strategic blend of AI and humans Posh Technologies, a Conversational AI company, and Glia, a leading provider of Digital Customer Service, are helping seven…
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Powerful artificial intelligence technology from Kare Knowledgeware to enable new self-service, automated engagement and augmented agents in Dialpad Contact Center Dialpad Inc., the industry leader in AI-powered communication and…
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Version 15 of the LiveVox platform includes improvements to agent experience, increased automation throughout the platform, and enhanced omnichannel communications LiveVox, Inc., a leading cloud-based provider of customer…
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Live chat functionality integrated into Vonage Omnichannel capabilities Enhancements to self-service for secure payments Microsoft Teams direct routing with Vonage Agent Connect Vonage, a global leader in cloud communications…
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