Alida

Alida (formerly Vision Critical), the world’s first CXM and insights platform, announced its partnership with video survey software leader, Voxpopme, to help brands understand and amplify their customers’ voices with video. Voxpopme’s video survey software integration into Alida’s CXM and insights platform will enable Alida customers to conduct video-based surveys in minutes. As a result, brands worldwide will harness customer-recorded videos as a source of truth that creates understanding, empathy, and connection with…

Global Enterprise Technology Veteran David O’Malley brings over 30 years of enterprise software leadership to oversee global sales Alida (formerly Vision Critical), creator of the world’s first CXM and insights platform, announced the appointment of David O’Malley as Chief Revenue Officer. O’Malley’s extensive experience leading enterprise sales at high-growth SaaS companies will support Alida in accelerating global growth in the Customer Experience Management (CXM) market. Marketing Technology News: Grandstream Releases…

Planterra Foods will use the Alida Sparq digital insights platform to make decisions with their customers, not for them Alida (formerly Vision Critical), creator of the world’s first CXM and insights platform, today announced that Planterra Foods, an innovative plant-based protein start-up, has chosen its Alida Sparq digital insights platform to uncover customer insights that unlock real-time feedback to build more innovative products and a better customer experience. Marketing Technology News: Now, One WhatsApp Business…

Fall 2020 product release elevates the Alida platform as the complete solution for improving customer experience Alida (formerly Vision Critical), delivered its Fall 2020 product release, launching two new Alida products, enhancing existing core products and introducing the new Technology Industry solution. All these products are aimed at helping organizations uncover customer truths that can be put into action to improve the customer experience. New products in Today’s Fall ‘20 launch include the release of Alida CXM…

Integrated solution will enable deep contextualization of structured and unstructured data from multiple sources Alida (formerly Vision Critical), creator of the world’s first CXM (customer experience management) and insights platform, and Stratifyd, a data analytics company that uses artificial intelligence (AI) to uncover and predict human experience, have signed a partnership agreement that will enable Alida customers to harness the power of multiple data sources to easily reveal and understand their customers’ truth.…

Alida CXM integration augments the Alida platform to become the complete solution for improving customer experience Alida (formerly Vision Critical) is set to launch Alida CXM in their Fall ‘20 release on October 20, 2020, transforming the Alida platform into the world’s first CXM (Customer Experience Management) and insights platform. The Fall ‘20 release will also include the new Alida Analytics product and other core enhancements for existing Alida products, designed to further increase efficiency and ease in uncovering…