Browsing Tag

Analytics tools

Top 3 Small Business Technology Predictions for 2020

Everywhere we look, we see personal and professional expectations for technology merging—we need to Slack the team from our own phone at a coffee shop or tweet the latest product release from our personal account. How many of us flow from the last email of the day seamlessly into the next episode of The Office? And who knew this is how we would all work in 2019? The need for software companies to service this more fluid style of work is driving a wave of powerful, agile, and deeply personalized new business software.…

Adobe Adds Photoshop Inspired Functionality To Its Analytics Toolset

Adobe launched a Photoshop inspired Analytics tool which helps enterprises to better unite data and visualize customer interactions. The new offering named Customer Journey Analytics take cues from the ‘layers concept’ in Adobe Photoshop. In Photoshop, images can be exported, edited and layered on top of one another to create a visual treat. Similarly, in Customer Journey Analytics, the layers are data sets. With the power of AI, layers of online, offline and third-party data can be stacked atop one another to obtain a…

Video Marketing Stats That Every Marketer Needs to Know

Did you know that you can increase landing page conversions by up to 80% with the use of a video? Did you know that Email Marketing campaigns using videos can increase open rates by up to 6 times? If you want better responses you should consider this medium. It takes a lot of work and resources to make a good presentation. Besides the camera, lights, editing software and other equipment, there is also the material and its delivery. Writing a script is hard enough, but even the most compelling script needs a charming…

3 Ways Analytics Tools Drive CX Transformation

Advanced data analytics tools can help businesses uncover business-critical insights and gain a competitive edge. As customer experience analytics matures, it is becoming increasingly predictive and focused on personalization. A sophisticated data analytics tool can make predictions, or generate recommendations based on information gathered, thus giving contact center agents and bots more background and context on each individual customer they are servicing. In addition, analytics plays a significant role in increasing…