Browsing Tag

Artificial Intelligence

CallMiner and Intradiem Announce Partnership to Take Action on Behavioral Insight in Contact Centers

Partnership Elevates CX and Quality Management by Automating Actions based on Conversational Insight CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, announced today a partnership with Intradiem, the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. The new partnership enables contact centers to raise the bar for customer satisfaction and agent quality management by automatically…

Customer Experience Outsourcers Launch Intelligent and Self-service Options to Improve Business Outcomes

Outsourcers integrate advanced analytics, artificial intelligence, and machine learning to improve the customer journey and agent experience, finds Frost & Sullivan Frost & Sullivan's recent analysis, European Customer Experience Outsourcing Services Market, 2020, reveals that outsourcers are increasingly relying on advanced technologies to meet client requirements in the customer experience (CX) outsourcing services industry. The European market is mature and characterized by demands for specific languages,…

DroppTV, The World’s First Shoppable Streaming Video Platform, Launches

First Video Features NYC Artist Kid Daytona and Iconic Fashion Brand COOGI First Video Features NYC Artist Kid Daytona and Iconic Fashion Brand COOGI droppTV, the world’s first shoppable streaming video platform, officially launched on Friday, July 31 during a live interview on Cheddar. The first phase of droppTV’s consumer rollout will be dedicated to music videos – for the first time fans can watch music videos and buy what they see in real-time with the click of a button. The platform’s debut video, “Stop Panickin'”…

IBM and Influential Launch AI-enabled Social Targeting Solution To Help Brands Identify

IBM Expands Collaboration with Social Media Technology Platform Influential New Solution, "IBM Watson Advertising Social Targeting with Influential," Harnesses AI to Help Identify Influencers that Align with a Brand's Values and Voice IBM announced the launch of Watson Advertising Social Targeting with Influential, a new solution that harnesses artificial intelligence (AI) to help brands identify influencers that best align with their brand values. The new solution within the Watson Advertising suite of targeting products…

UiPath Announces Integrations with AWS to Allow Organizations to Modernize CX

Integrations empower customers to leverage AWS with the UiPath Hyperautomation Platform UiPath, a leading enterprise Robotic Process Automation (RPA) software company, announced it has integrated its end-to-end platform for hyperautomation with enterprise-ready cloud infrastructure, cloud applications, and artificial intelligence (AI) solutions from Amazon Web Services (AWS). By integrating with Amazon Textract, Amazon Rekognition, and Amazon Connect, the UiPath Platform can boost employee productivity, enhance customer…

IPsoft’s Amelia Now Available on Genesys AppFoundry

New AI integration for Genesys Cloud enables businesses to deploy digital customer care employees for faster resolutions and reduced wait times IPsoft, the largest independent leader in enterprise artificial intelligence (AI), announced that Amelia, its industry-leading digital customer service agent, is now available on Genesys AppFoundry from Genesys, the global leader in cloud customer experience and contact centre solutions. Marketing Technology News: Cordial Enhances Its Cross-Channel Platform With A Reimagined…

Humach Acquires InfinitAI, Adding Agent-Assist Capabilities

Humach, a leading agent and technology outsourcer, has completed the acquisition of InfinitAI, a Colorado-based provider of purpose-built artificial intelligence (AI) technology and conversational design interface for contact center agent assistance. InfinitAI will accelerate Humach’s vision for intelligent contact centers that combine the strengths of both humans and machines to deliver exceptional customer experiences. The acquisition follows the notable launch of Humach’s new website, which announced the next generation…

Kount Named #1 in Quadrant Evaluation of eCommerce Fraud Prevention Vendors

In a new industry analyst report, Kount’s AI-driven fraud protection platform is recognized as the top solution for both Technology Excellence and Customer Impact analysis of SPARK Matrix Kount, the leader in digital fraud protection and identity trust, announced that a recent independent eCommerce fraud prevention vendor evaluation from an industry analyst has ranked Kount as the top overall solution. Analysts assessed dozens of vendors and chose 10 to highlight in the SPARK Matrix™, where Kount ranked highest overall…

ZeroEyes Partners with RapidSOS to Immediately Inform 911 When Weapons Are Detected

Through this partnership ZeroEyes’ AI threat-detection software will be certified as RapidSOS Ready, allowing critical data and active threats to be sent directly to 911  ZeroEyes, an artificial intelligence weapon detection platform, announced a partnership with RapidSOS to send threat detection and surveillance data directly to 911. Built in partnership with public safety, RapidSOS’s emergency response data platform securely and automatically links life-saving data from connected devices directly to over 4,700 emergency…

Salesforce Co-Founder to Participate in Upcoming Investor Event

Event to be webcast live on Salesforce's investor relations website Salesforce, the global leader in CRM, announced that Parker Harris, Co-Founder, will participate in a virtual keynote discussion hosted by Piper Sandler on Friday, July 10, 2020 at 8:00 a.m. (PT) / 11:00 p.m. (ET). A live webcast will be available on Salesforce's website. Marketing Technology News: Episerver Hires New CMO Kirsten Allegri Williams Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer…

Genesys Names Marylou Maco New Head of Global Sales and Field Operations

Global cloud customer experience leader also announces departure of Mark Turner after nearly two decades of strong sales leadership Genesys, the global leader in cloud customer experience and contact center solutions, has appointed technology sales veteran Marylou Maco as its new executive vice president of Global Sales and Field Operations. Maco takes the helm from Mark Turner who is leaving after nearly 20 years at Genesys, where he was instrumental in helping the company seize market leadership and establish its cloud…

[24]7.ai Appoints Larry Vertin As Chief Financial Officer

Former NetApp Executive Joins 7.ai to Help Guide Next Phase of Financial Growth 7.ai, a global leader in conversational AI solutions, announced the appointment of Larry Vertin as Chief Financial Officer. Vertin joins 7.ai from NetApp, where he served as vice president of Finance, FP&A. He will be responsible for leading the Global Finance team, reporting to Chief Executive Officer PV Kannan. “As we guide the company through the next phase of growth, it’s critical that we have leaders with the type of experience…

Avaya Acclaimed by Frost & Sullivan for Elevating Contact Center Workforce Engagement

Avaya's solutions combine resources, insights, and knowledge from across the organization to deliver outstanding customer and employee experiences Based on its recent analysis of the North American workforce engagement management (WEM) market, Frost & Sullivan recognizes Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, with the 2020 North American Growth Innovation Leadership Frost Radar Award. The Avaya OneCloud contact center-as-a-service (CCaaS) portfolio…

DDN Accelerates Data Storage in NVIDIA Supercomputer Ranked 7th

7PB of DDN AI400X All-Flash Storage Supports NVIDIA's Selene in Becoming the Largest Industrial Supercomputer in the United States DDN, premier provider of Artificial Intelligence (AI) and Data Management software and hardware solutions enabling Intelligent Infrastructure, announced that its data infrastructure is used in the NVIDIA supercomputer that achieved the 7th position in the most recently announced TOP500 supercomputing list  revealed last week during ISC High Performance 2020 Digital conference. DDN AI400X …

GreyOrange Announces Strategic Partnership With E-Commerce Company Rex Brown

AI and Automation Leader GreyOrange to Provide Warehouse Automation to UK-Based E-Commerce Expert GreyOrange, a global software and mobile robotics provider that leverages artificial intelligence and machine learning to optimise fulfillment operations for companies worldwide, announced that Ranger Mobile Sort, the new GreyOrange fleet of modular sortation robots, will bring the latest automation to Rex Brown’s warehouses in a simple and scalable way. Rex Brown, a fast-growing e-commerce expert in sourcing, branding and…

Ingram Micro Introduces Advanced Solutions Strategy and Leadership for Asia Pacific

The only IT business partner to combine technology, sales, solutions and support to simplify the complexity of advanced solutions and grow channel partners’ businesses Executing against its global advanced solutions strategy, Ingram Micro Inc. today noted a series of growth investments spanning the Asia Pacific region, which accounts for 10 countries. In addition, ASEAN Vice President and Country Chief Executive (CCE), Francis Choo, will expand his role to include oversight of the new Advanced Solutions strategy. News:…

Pattern89 Announces Predict: AI That Simulates Ad Performance Before Campaigns Launch

Marketers can predict with 95% accuracy what creative elements will perform best before campaigns begin.  Pattern89, an artificial intelligence marketing platform, announces the end of A/B testing with its new solution, Pattern89 Predict. Pattern89 Predict simulates creative ad elements to predict a brand’s top-performing ad combinations with over 95% accuracy. Pattern89 Predict is the new standard of measurement, replacing lengthy and expensive A/B tests to determine an ad’s success before publishing. Quickly upload…

PhotoShelter Launches New Branding Alongside Cutting-Edge Customer-Driven Innovations

PhotoShelter, the leading digital asset management solution for photographers and brands, today announced a new brand framework and identity alongside cutting-edge innovations for photographers and creative teams. The brand refresh sets the stage for an ambitious, customer-driven series of new product launches and capabilities, including SEO enhancements for photographer websites, collaboration tools, workflow integrations and artificial intelligence. Now, PhotoShelter’s digital asset management tool for creative teams will…

Talkdesk Enables TaskUs to Move Global Operations to Work From Home, Ensuring Business Continuity

TaskUs leverages Talkdesk cloud contact center solutions to transition thousands of customer experience teammates worldwide  TaskUs leverages cloud flexibility from Talkdesk to enable thousands of teammates to work from home Talkdesk cloud solutions enabled TaskUs to successfully navigate unique challenges of the COVID-19 pandemic, saving thousands of customer service jobs TaskUs is able to provide best-of-breed integration options to its clients through Talkdesk AppConnect, the world’s first enterprise app store…

IntelePeer Launches Managed Solutions Offering to Accelerate Customer Adoption and Deployment

Enterprise customers can leverage IntelePeer expertise to deploy communications-enabled workflows, advanced AI capabilities, and analytics with Atmosphere® CPaaS IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today the availability of Atmosphere Managed Solutions, a full-service program that assists customers with creating self-service and omni-channel customer experiences through workflow automation, artificial intelligence, and advanced analytics. Industry leaders are investing…