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Astute

Astute Acquires Socialbakers to Strengthen Customer Experience Offering with Social Media Marketing

Two industry leaders, Astute and Socialbakers join forces to provide a unified omnichannel platform for customer experience management and AI-driven insights for global brands Astute, Inc.(“Astute”) a leading customer engagement and Voice of the Customer platform, announced its acquisition of Socialbakers a.s. (“Socialbakers”), a market-leading unified social media marketing platform. The acquisition will allow global brands to manage research, content, engagement, social listening and VoC in a single…

Astute Launches Customer Confidence Solution to Gauge Consumer Behavior During COVID-19

Astute, Inc., a leading end-to-end customer engagement platform, announced the release of Customer Confidence, a new Voice of the Customer (VoC) solution designed to measure customer readiness to return to brick-and-mortar locations and help brands understand how to adjust to changes in preferences in the wake of the COVID-19 pandemic. Industries that rely on customers to be physically present, such as restaurants, movie theatres, hotels, airlines, salons, and gyms, have suffered the worst financial losses during the…

Astute Launches Interaction Experience, New VoC Solution for Post-Interaction Customer Surveys

Customer engagement and VoC technology leader enables companies to measure service performance across channels Astute, Inc., a leading end-to-end customer engagement platform, announced the release of Interaction Experience, a new survey solution designed to capture post-interaction feedback across multiple contact channels. Post-call surveys have long been used to measure live agent performance immediately after their call with a customer. But the traditional approach fails to capture feedback on other types of…

Astute Names Mark Zablan as Chief Executive Officer

Astute continues momentum, adding a proven customer experience leader to its executive team Astute, Inc. ("Astute"), a leading end-to-end customer engagement platform, announced the appointment of Mark Zablan as Chief Executive Officer. Zablan has more than 25 years of experience in executive roles with high-growth SaaS cloud companies in the areas of digital marketing, content management, customer experience (CX), and data platforms. He brings with him a proven track record of success at B2B technology…

Astute, Inc. Adds New Voice of Customer Capabilities to CX Solutions

Two leaders in AI-powered customer experience management software join forces to empower global brands' customer engagement Astute, Inc., a leader in customer engagement software, announced its acquisition of iperceptions, a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience. The iperceptions platform and team of VoC experts have been helping global brands to understand the intentions, needs, and emotions of their customers since its founding in 1999.…

Astute Introduces Email Virtual Assistant, EVA, to Automate Customer Service Emails

New inbound email processing solution uses natural language processing and machine learning to instantly craft responses to customers Astute is announcing the release of Email Virtual Assistant, or EVA, a new automated customer service tool that processes inbound emails and writes highly accurate responses, drastically reducing the time and cost associated with customer email management. By learning from how human customer service agents respond to customer issues, EVA replies to customers quickly and accurately while…

Astute Honored as Bronze Stevie Award Winner in 2020 American Business Awards

Astute awarded Most Innovative Tech Company for its leading-edge consumer engagement solutions Astute was named a Bronze Stevie Award winner for Most Innovative Tech Company in The 18th Annual American Business Awards. The award was given for Astute’s visionary and highly progressive customer experience solution set. The intelligent software leverages AI, RPA and Machine Learning to allow enterprises to delight their consumers across all channels while capturing invaluable first-hand data. Astute’s software powers…

Astute’s Self-Service Chatbot Complies with Digital Accessibility Guidelines

Customer experience software company Astute is one of the first to offer a fully compliant self-service chatbot to help companies reduce risk and serve all customers with improved online experience Astute is excited to announce that Astute Bot – a digital customer self-service chatbot used by some of the world’s largest B2C companies – is digitally accessible for consumers with disabilities. As one of the first accessible chatbots in the market, Astute Bot achieved a level of “Supports,” the highest level of conformance,…

Astute Named as One of the Best Places to Work

Customer engagement software company named a Best Place to Work by the Business Intelligence Group The Business Intelligence Group announced that it has awarded Astute a Best Places to Work award. The organization sought to identify companies that are actively working to improve their own performance through efforts to challenge employees in environments that make work fun and engaging. Marketing Technology News: Dataflix to Help NatureMills Deliver Better Customer Experience with Google Cloud Partnership “We're…

Astute Business Solutions Appoints Joe Finlinson as Chief Technology Officer

Astute Business Solutions announced today that Joe Finlinson has joined Astute as Chief Technology Officer. Finlinson joins Astute, a leading Oracle Cloud Managed Service Provider (MSP) and Gold Partner. In the CTO position, Finlison will focus on developing and executing on product and service strategies for Astute’s business powered by Oracle’s Cloud Astute Business Solutions announced that Joe Finlinson has joined Astute as Chief Technology Officer. Finlinson joins Astute, a leading Oracle Cloud Managed Service…

Astute Introduces New and Improved Consumer Engagement CRM Software, Astute Agent

The Market's Only Specialist in Consumer Engagement Releases New Version of Their Flagship Solution, Offering Improved Efficiency and Configurability Astute announced the release of Astute Agent 10, the latest version of its industry-leading consumer engagement CRM. Formerly known as ePowerCenter, Astute Agent boasts new features for enhanced agent efficiency, better configurability, and easier compliance with consumer privacy regulations like GDPR and CCPA. Announcing Astute Agent, updated #CRM software from the…