automated customer experience

Strategic acquisition expands Cyara’s digital CX assurance capabilities Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today closed its acquisition of industry-leading automated chatbot testing…
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Cyara Announces New Strategic Partnerships, Executive Hires, and Industry Award Recognition Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that it closed the…
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Leading CX assurance provider’s platform combines with Genesys Customer Experience Platform to reduce time to value for Genesys Cloud CX customers Cyara, provider of the award-winning automated customer experience (CX)…
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Cyara Maintained a 90% Customer Retention Rate & Released Industry-First Product Innovations Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, announces today that it closed the…
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Ada’s automation-first approach enables enterprises to integrate CMS platforms and leverage existing content for self-serve customer experiences Ada, the leader in Automated Customer Experience (ACX®), today announced Smart…
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Cyara’s Automated CX Assurance Platform Honored for Exceptional Innovation and Ability to Ensure and Improve Customer Experience & Communication Capabilities Cyara, provider of the leading Automated Customer Experience…
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One-day virtual conference validated need for new approach to broken brand interactions and customer experience Ada, the leader in Automated Customer Experience (ACX), launched its inaugural ACX-PO on June 17, bringing together more than…
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Company adds Michele (MB) Bettencourt to Board of Directors to support growth and continued commitment to values Ada, the leader in Automated Customer Experience (ACX®), has been named to the 2021 List of Best…
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Inaugural conference includes featured speakers Daymond John and Ally Love, as well as automation best practices from best-in-class CX teams at Square, Mailchimp, Freshly, Litebit, and more Ada, the leader in Automated…
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Funding to Fuel Ada’s Next Phase of Growth as it Empowers the World’s Leading Digital Companies to Deliver Meaningful Brand Interactions at Scale Ada, the leader in Automated Customer Experience (ACX), today announced a…
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With Ada’s No-Code Conversational AI Platform, Organizations Can Break Down Departmental Silos with Automation Across the Customer Journey Ada, the leader in Automated Customer Experience (ACX), today announced its biggest…
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Automated Customer Experience Market Leader named to new categories including Conversational Marketing and Conversational Customer Engagement Ada, the leader in Automated Customer Experience (ACX), today announced it has been named a…
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Cyara, provider of the leading Automated Customer Experience (CX) Assurance Platform, proved the success of its innovative approach to contact center test automation strategies and CX assurance by closing its 2020 fiscal year with 41%…
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Independent study commissioned by Ada in March 2020 underscores customer satisfaction as top business priority; Ada launches CSAT Pro to better understand and optimize chat interactions Ada, the leader in Automated Customer Experience…
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Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Tata Consultancy Services, Terminus, ActivePipe, Comm100, and Ada. TCS Launches Business Ecosystem…
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Ada’s Automation and AI Enhance the Customer Experience Across Zendesk Platform Ada, the market leader for Automated Customer Experience (ACX), announced a deeper strategic partnership with Zendesk, the customer service and engagement…
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Today’s Daily MarTech Round-up covers latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Zendesk, Inc., PelicanCorp, Alibaba.com, SugarCRM Inc., Engagio, Rakuten Marketing, Google and Ada.…
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Transforming Customer Service from Cost Center to Profit Center Leads to Triple Digit Revenue Growth; Positions Company for Explosive 2020 Ada, the market leader for Automated Customer Experience (ACX), is disrupting the customer…
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Ada Selected by Zendesk as a premier ‘Suite Ready Partner’ for Zendesk Live Chat and Support Ada, the leader in automated customer experience (ACX), announced it has been named the exclusive chatbot partner for Zendesk Suite by Zendesk…
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Betsson Group Strengthens Its Award-Winning Customer Service with Ada’s Instant, Multilingual Support Betsson Group, a global leader in online gambling, officially announced its partnership with Ada, the market leader in automated…
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