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automated messages

British Gas Goes the Extra Mile to Improve Customer Experiences with Local

British Gas has partnered with Localz, leading experts in last mile location and messaging technology, to improve customer experience and overall efficiencies. With engineers challenged to fulfill appointment promises and an increased demand for uberisation from customers, British Gas has implemented Localz "On my way" solution to deliver real-time automated messages to customers. British Gas engineers were experiencing challenges fulfilling their call ahead promise when leaving the previous job. Engineers said it was…