Browsing Tag

Business Communications

Nextiva Launches NextOS Platform to Bring Communications & Business Applications to All Companies

NextOS Brings All Communication and Collaboration Tools for Customers and Teams into One Dashboard, Streamlining Work Across the Enterprise Nextiva, an industry leader in business communications, introduces the latest release of the NextOS platform, completing its transformation to a true platform company. With the newest version of NextOS, Nextiva will deliver fully integrated communication applications with business software along with AI and workflow automations. Nextiva is the only unified communications company that…

Gupshup Launches a New Messaging Channel, GIP, to Enhance Business Communications with Consumers

Gupshup announced the launch of a new IP-based messaging channel that will enhance the way businesses communicate with consumers. The Gupshup IP (GIP) messaging channel enables rich, interactive, conversational experiences on any device globally, without requiring an app download of any kind. This will accelerate the emerging trend of conversational messaging among businesses. Marketing Technology News: FMG Suite Announces Strategic Acquisition of Twenty Over Ten GIP offers advanced features including the ability to…

Customer Experience Emerges as 2020 Bright Spot: Consumers See Positive Shift in Service and Signal Increasing Digital Engagement

Survey of more than 4,000 consumers from the US, UK, France and Germany shows organizations making strides in CX despite challenging times; points to rise in use of online options Sixty percent of consumers report improvements in customer experience (CX) since the pandemic, indicating businesses recognize the importance of CX and are responding. Telephone and email remain prevalent with digital gaining momentum as consumers plan to increase usage of chatbots, virtual agents and self-service, even post-pandemic.…

RingCentral Appoints Mignon Clyburn to Its Board of Directors

RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced that Mignon Clyburn has been appointed to the company’s board of directors. Clyburn served as a Commissioner of the U.S. Federal Communications Commission from 2009 to 2018, including as acting chair. “Mignon is an accomplished leader with a successful track record in many different fields. She has been a tireless advocate for addressing the digital divide and promoting diversity and…

Otter.ai Launches Live Video Captioning for Zoom Users

Otter.ai announced the launch of live video captioning for conference calls and webinars. The introduction of this new feature aims to remove any barrier to digital business communications that companies face, boost collaboration, as well as help to meet accessibility needs. To experience this new feature, an option to use captions for live video calls and webinars will now appear within Zoom for Otter for Business and Zoom Pro subscribers or higher. Live video captioning is an invaluable feature that…

RingCentral Drives Rapid Video Meetings Innovation

RingCentral, Inc, a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, has released more than 70 new features to RingCentral Video since it launched in April 2020. The rapid innovation makes business video meetings fast, smart, open, and secure while delivering a great user experience within a browser with no downloads or in the app. RingCentral Video innovations are focused in two important areas: Enhanced security combined with ease of user…

Powtoon Launches a New Visual Communication Platform

Powtoon, the world's leading Visual Communication Platform, is announcing the launch of their centralized offering which empowers companies to create, manage, distribute, and track unlimited pieces of visual content. The new Visual Communication Platform by Powtoon is designed to make business employees collaborate more effectively, gain alignment across departments, and increase productivity. Powtoon is best known for its tools to create quick, easy, and cost-effective video animations for internal communications,…

RingCentral Announces Fully Integrated High-Volume SMS Services for Rapid Business Communications

Code Together Conference 2020 brings together industry leaders and developers, features several new product innovations driven by RingCentral’s Open Platform RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions,  announced a new high-volume SMS service that enables businesses to send SMS messages and updates to their customers rapidly and reliably. Using this service, developers can build customized apps using RingCentral’s business communications…

net2phone Integrates with Zoho

The Power of net2phone Business Communications Unleashed for Zoho Users net2phone, a global provider of unified cloud communications solutions to businesses, has unveiled its Zoho integration. The integration enables sales teams and other Zoho users to seamlessly leverage net2phone's world-class communication features within the Zoho environment. "net2phone's Zoho integration is a game-changer for Zoho users," said Jonah Fink, President of net2phone. "The integration greatly enhances the productivity and agility of…

Mitel Appoints Scott Peterson as Chief Revenue Officer

Global go-to-market alignment to accelerate Mitel’s strategy of empowering channel partners to deliver greater choice for customers in their journey to the cloud Mitel, a global leader in business communications, announced the promotion of Scott Peterson as the company’s new Chief Revenue Officer. In his new role, Peterson will be responsible for driving Mitel’s global revenue growth via the execution of its go-to-market strategy and through its channel ecosystem of value-added resellers, service providers, distributors,…

Dialpad Acquires Video Conferencing Company Highfive

Dialpad, the only cloud-native business communications platform powered by Voice Intelligence (Vi), announced that it has acquired video conferencing company Highfive. Bringing together two best-in-class, "work from anywhere"-focused companies, the acquisition grows the Dialpad team and product portfolio, adding enhancements to video capabilities across the platform and increasing reliability and flexibility for dispersed teams. According to a recent survey conducted by Pulse, 41% of IT, engineering, and customer success…

PromoRepublic Empowers Direct Selling Businesses With Tailor-Made Solution for Selling on Social Media

From now on, direct selling companies can encourage distributors to become amplified voices of the brand and save their uniqueness on social media. Distributors focus on human-to-human approach with the clients, while HQs can keep an eye on their performance PromoRepublic, a leading social media marketing SaaS for multi-location brands, launches a complete social selling suite for direct selling companies that addresses the needs of both marketing executives at the corporate offices and representatives worldwide. …

Kin + Carta: Partner For Google’s Business Messages

Kin + Carta, an award-winning global technology and innovation consulting firm,  is a partner for Google’s recently expanded Business Messages. With over 1 billion people using Google Maps every month, Google’s announcement signals the company’s continued investment in helping businesses connect with their customers. Google is working with partners like Kin + Carta to make those experiences more effective, empathetic and efficient. Google’s Business Messages allows businesses to connect to their customers via Google…

Dialpad Announces Appointment of Jen Grant to Board of Directors

CEO and Marketing pro joins tech leaders Marc Andreessen, Rich Miner and others as company experiences rapid growth in "Work from Anywhere" era Dialpad, the only cloud-native business communications platform powered by Voice Intelligence (Vi), recently announced that Jen Grant has joined the company's Board of Directors. The announcement comes as Dialpad continues to see rapid growth as the demand for remote work tools rises with changing business needs worldwide. "We are seeing remote work on the rise everywhere, and…

Highfive and Mimeo Announce New Partnership to Resell Highfive’s New Portfolio of Web Conferencing Services

Highfive's SaaS will be bundled with Mimeo production services for an all-in-one solution In its ongoing mission to make video conferencing ubiquitous, Highfive and Mimeo announced a strategic go-to-market partnership. Targeting business users such as trainers, instructors, HR managers and sales and marketing teams, Mimeo will resell Highfive's portfolio of award-winning web conferencing software as a bundled package with print and digital for an all-in-one solution. Improving the ease and quality of business…

CTI Africa Chooses Vonage to Power Breakthrough Telehealth Solution in Uganda

Vonage, a global business cloud communications leader, has announced that eHealth platform provider CTI Africa Limited has chosen Vonage to power its LifeHealth telehealth system. With Vonage's Video API, CTI Africa Limited is bringing advanced telehealth capabilities to the developing world, providing rural communities in sub-Saharan Africa with high quality, affordable medical care and holistic solutions to address economic and social challenges. Through the LifeHealth system, CTI Africa provides innovative digital…

With 10M+ Secure Video Meeting Users; 8×8 and Jitsi Community to Unveil Next Steps in Secure Video Meetings

8x8, Inc. With 10M+ Secure Video Meeting Users; @8x8 and @jitsinews community to Reveal Next-Level Security for Video Meetings What: 8x8 to reveal industry-leading commitment to privacy, security and encryption via live webcast. Who: Ray Wang, Principal Analyst, Founder and Chairman of Constellation Research, and Emil Ivov, Ph.D., Founder of the Jitsi.org open-source project and the head of 8x8 Video Collaboration. Marketing Technology News: Coursera Taps Dr. Betty Vandenbosch as New Chief Content Officer Why:…

RRD Appoints Lisa Pruett to President of North America Packaging Solutions

Former CEO and military veteran, Pruett brings decades of expertise to RRD R.R. Donnelley & Sons Company (RRD), a leading global provider of multichannel solutions for marketing and business communications, announced the appointment of Lisa Pruett to President of RRD Packaging Solutions. Marketing Technology News: Help Stop the Spread of COVID-19 at TrackMyTemp Pruett steps into the position following the retirement of Brad Ross, who was instrumental in developing the packaging business into a key growth…

RRD Announces Actions to Address Impact of COVID-19 Pandemic

Increases Cash On Hand to $460 Million Temporarily Suspends Quarterly Dividend Withdraws Full Year 2020 Guidance R.R. Donnelley & Sons Company, a leading global provider of multichannel solutions for marketing and business communications, announced a series of actions to protect employees, meet client commitments, and preserve financial flexibility in response to the COVID-19 crisis. “The COVID-19 pandemic has created tremendous business challenges for companies around the world, including many of our…

Lifesize Statement Regarding Video Conferencing Privacy

Company reaffirms commitment to enterprise-grade data privacy practices, encryption and customer data protection Amid unprecedented industry-wide growth in video conferencing usage and ensuing reports regarding user privacy concerns with other platforms, Lifesize, a global innovator of video collaboration and meeting productivity solutions, reaffirmed its commitment to data privacy with a policy that meets the expectations of enterprise customers. “Privacy and security are of paramount importance to ensuring that…