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Business Transformation

Contact Center Provider NexGen Agency Welcomes Addition to Leadership Team

NexGen Agency, a fast-emerging global provider of dynamic customer experience management and social media solutions, is proud to announce a strategic addition to their leadership team. Frank J. Mona III has joined our organization as an executive consultant in support of assisting both current and future clients in business transformation and migration. Frank is an accomplished sales, marketing and call center executive with client management, operational and organizational leadership experience across global, national…

C3.ai Selects Microsoft Dynamics 365 and Teams to Power the Next Phase of Growth

C3.ai, a leading innovator in enterprise AI software for accelerating digital transformation, announced plans to collaborate with Microsoft Corp. to enhance C3.ai’s global customer experience and elevate sales performance using intelligent cloud technology. As demand for enterprise-grade, AI applications continues to grow, so does the need for modern CRM tools to help businesses identify new leads, manage existing relationships, and deliver customized experiences with real-time insights. As a result, C3.ai adopted and…

Accenture Announces Intent to Acquire French AWS Consultancy Gekko, Bolstering Cloud Innovation for Global Enterprises

Addition of local cloud skills would help clients improve business outcomes Accenture has agreed to acquire Gekko, a leading French Amazon Web Services (AWS) cloud services company. The acquisition would expand Accenture’s AWS resources in France to support enterprise migrations and development on cloud platforms, which has become the foundation for innovation and business transformation. “By combining the renowned talent, reputation and capabilities of Gekko with Accenture’s strong team of AWS practitioners in France,…

CitNOW Drives Business Transformation with Vonage Communications Solutions

Vonage, a global business cloud communications leader, announced that CitNOW has implemented its fully-integrated unified communications and contact centre solutions to drive better customer experiences and support its global expansion. Established in 2008, CitNOW is a UK-based automotive digital communication industry specialist, providing app-based video and imaging solutions that create a more transparent and easy car buying and owning experience. CitNOW selected Vonage’s communications solutions to enhance internal…

New Report Finds Role of Business Technology Is Critical to Driving Business Transformation in Organizations

First Annual Report Explores Newly Defined Role of Business Technology Teams, 94 Percent Cite They Are Change Makers, Driving Productivity and Innovation; Rapidly Growing Profession to Encompass More Than 15 Million Jobs By 2022 Workato, the leading and fastest-growing enterprise automation platform, unveiled its first annual "State of Business Technology Report," exploring the emergence of a new technology role within organizations, Business Technology, also called Business Applications or Business Systems. These are the…

A Finer Sieve: The Role of CDP in Business Transformation

“A journey of a thousand miles begins with a single step”- Laozi. Both pragmatic and philosophical, this adage finds new meaning for businesses today. Mired in a complex web of choices, organizations must make decisions that recognize the reality of today’s world- Data has dethroned oil as the most valuable commodity and it’s hegemony has just begun. One of the few aspects that remain unchanged in the era of digital ecosystems is the centrality of customer experience to business success. Customer experience today is…

Nintex Recognizes Top Channel Partners for Business Transformation and Impact

Fifteen Nintex Partners receive 2019 Nintex Partner Awards for helping enterprises improve their customer experience and business outcomes with Nintex Process Platform capabilities Nintex, the global standard for process management and automation, announced awards for 15 channel partners across three regions – Americas, Asia-Pacific and Europe, the Middle East and Africa (EMEA) -- and celebrated their success tonight at Microsoft Inspire. These awards recognize partners that consistently accelerate business…

Conagra Brands Puts Consumers at the Center of its Business Transformation with Salesforce

Maker of brands such as Marie Callender's, Birds Eye and Healthy Choice unifies its sales, service and marketing on Salesforce to get a 360-degree consumer view Salesforce, the global leader in CRM, announced that Conagra Brands, Inc.—one of North America's leading branded food companies—is using Salesforce to enable real-time, integrated customer engagement and put its consumers at the center of its business transformation. Conagra has a rich, 100-year heritage of making great food. Today, Conagra is a branded food…