Calls

“The State of Chatbots in Contact Centers” research shows how today’s contact centers are using chatbots to reduce call time, deflect calls, and improve customer satisfaction More than 75% of contact centers rely on intelligent chat…
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Propel – A revolutionary Lead Acceleration Engine – is more than just a widget with its powerful features that helps small businesses scale up. Propel – A revolutionary Lead Acceleration Engine – is more than just a widget with its…
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Brands and retailers can now leverage live video calling from social, live video-powered care, plus immersive AR capabilities to further enhance the customer experience. Emplifi, the leading unified customer experience (CX) platform,…
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With so many businesses aiming to be customer-centric, it’s essential to aim for and maintain the highest possible levels of customer service. However, there are times when the volume of calls to your office or contact center gets…
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According to BeVigil, White Mouse received a security rating of 8.4, scoring higher than giants like Telegram or Signal, and is able to work even without an internet connection. White Mouse Private Messenger, a London-based startup,…
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It’s happened before and it might happen again; your marketing ops team scheduled an email for the wrong time or date or with the wrong CTA/link and now you’re wondering what to do to fix the issue. With all the advancement in marketing…
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New conversation intelligence capabilities empower brands to drive more efficient marketing, faster revenue growth, and better customer experiences using the best of digital and human touch Invoca, the cloud leader in AI-powered…
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Truecaller Assistant will be available within the app on both iPhone and Android Leverages machine learning to answer your calls in a natural language Screens your calls, filters out the spammers, tells you who’s…
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Businesses can have compliant conversations and share documents on centralized, white-label video conferencing platform SwellChat, video conferencing for private face-to-face conversations from any device, announced the launch of…
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RoboKiller, the app that eliminates 99% of robocalls and robotexts, identified that Americans received 10.8 billion robotexts in August, a 9% decrease from a month earlier. Interestingly, robocalls increased by 12% to 7.4 billion.…
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Business communications extended to deskless and roving employees via BYOD integration with unified communications platforms Tango Networks announced that its Tango Extend service enables companies to provide mobile unified…
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New standard specifically addresses the needs of enterprises and others for timely, machine-readable and actionable notification when a call from a legitimate calling party is blocked by the indicated voice service provider due to…
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The acquisition will empower compliance teams with comprehensive discovery and compliance monitoring across customer acquisition and marketing channels from the platforms they love PerformLine, the only omni-channel marketing compliance…
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PUMA has entered New Tokyo, the virtual city 10KTF calls home. The shop is known for its streetwear offerings and is owned by Wagmi-san, a digital artisan whose collections and NFT community recently welcomed the global sports brand.…
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Marketing automation company Phonexa has announced the launch of its revamped Partnership Program with a personalized new twist aimed at helping clients accelerate revenue growth opportunities and marketing through technology…
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SOCi Inc. and Taco John's International Inc. announced today that the restaurant chain has appointed the marketing platform for multi-location brands as its global platform of record for localized marketing. Taco John's turned to SOCi…
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While the majority of organizations that use artificial intelligence (AI) are still experimenting with the technology, only 12% are using it at an AI maturity level that achieves a strong competitive advantage, according to new global…
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The volume of spam calls returned to pre-holiday levels, according to data from RoboKiller, the app that eliminates 99% of spam calls and text messages. Americans received an estimated 6.5 billion spam calls in January - a 4% increase from…
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91 percent of executives have had video call fails, wasting valuable time and money Vyopta, a leader in digital collaboration and experience optimization, today released the second wave of results from a study on the real-life consequences…
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Software company Phonexa is marking its return to InsureTech Connect this October as a gold sponsor with an unprecedented trial offer of its industry-leading products. The all-in-one marketing solution for calls, leads, clicks, email,…
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