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Capgemini

Hootsuite Appoints Former Zendesk Chief Operating Officer Tom Keiser to CEO

Founder & CEO Ryan Holmes moves to Chairman of the Board Tom Keiser Hootsuite announced Tom Keiser, former COO of Zendesk, has been appointed as the company’s new Chief Executive Officer. Keiser brings more than 30 years of global technology and business transformation experience from both retail and technology sectors to his new role. Ryan Holmes, founder and CEO, will pass the torch to Keiser on July 6, 2020, and remain Chairman of the company's board. “Hootsuite is the pioneer in social media management software,…

Oracle Joins Forces with Accenture and Capgemini to Rethink Customer Data Platform Market

Experts in customer data and intelligence help B2B and B2C organizations maximize customer interactions across channels and applications To help organizations quickly and easily bring together customer data from across the entire organization, Oracle is collaborating with Accenture and Capgemini to address the hype and confusion around the Customer Data Platform (CDP) market. Oracle, together with the two Platinum level members of Oracle PartnerNetwork, are moving beyond current CDP capabilities to power richer digital…

Capgemini and ISAI Announce the Launch of a Fund for B2B Start-Ups and Scale-Ups

With Capgemini ventures, the Group Adds Corporate Venturing to Its Open Innovation Strategy. Partnerships With Portfolio Companies Will Help Create Innovative Digital Solutions for Its Clients Capgemini and ISAI announce the launch of a dedicated investment fund for B2B start-ups rand scale-ups. With a target allocation of 90 million euros, this fund aims to take minority stakes in young technology companies who have developed innovative solutions, future leaders of the software industry (IaaS, SaaS, PaaS2) and sustainable…

Capgemini Announces Rapid Marketing Launch Program to Accelerate Digital Marketing Capabilities for Retailers and Brands

The new solution enables companies to deliver personalized customer experiences with Salesforce Marketing Cloud in less than 12 weeks Capgemini announced the release of its Rapid Marketing Launch Program (RMLP) to help companies accelerate time-to-market with Salesforce Marketing Cloud, the leader in marketing automation. This new solution enables retailers and brands to grow their digital marketing capabilities more smoothly and quickly. Capgemini's RMLP can speed up the Salesforce Marketing Cloud implementation…

Capgemini’s LYONSCG Helps Leading Retail Brands Drive New Digital Customer Experiences

New Digital Commerce Projects Have Helped to Transform Customer Experiences Through a Holistic Set of Services and Salesforce Commerce Cloud Implementations Capgemini's LYONSCG announced the completion of digital commerce projects with Madewell, PGA TOUR Superstore and Hibbett Sports. To help each brand improve its customer experience and increase loyalty, LYONSCG provided consulting services including creative and experience design, in addition to Salesforce Commerce Cloud implementations. "Designing and delivering a…

Reviving Retail with AI: 5 Benefits of Adopting AI in Retail Operations

According to a latest report, AI in retail is expected to witness a growth in spending of over 200% between 2019 and 2023. The projections reveal that it will be $12 billion in spending by 2023. Currently, the retail industry spends close to $49 million. This spending is distributed among marketing, sales, finance and customer service departments. By 2023, a significant volume of global spending in retail would be focused on back office operations, warehouse automation and analytics. In fact, it’s the use of AI for…

Odaseva Closes $11.7 Million in Funding to Accelerate Delivery of Data Protection and Data Operations for Enterprises Running Business…

Odaseva, the all-in-one cloud data management platform for enterprises running critical business applications in the cloud such as Salesforce, announced a Series A funding round of $11.7 million. The round, led by Partech with participation from new investor Salesforce Ventures and existing investor Serena, will help the company accelerate its go-to-market strategy and build on successes with global customers that include General Electric, Heineken, Orange Bank, Robert Half, Schneider Electric and Toyota. The new round, in…

Gartner Names Capgemini a Leader for CRM and CX in Its 2019 Magic Quadrant

Capgemini’s Ability to Innovate and Execute Gets Them Industry Recognition Over the years, Capgemini has developed deep expertise in enabling its clients to provide exceptional service to its customers, especially over digital mediums. Capgemini has seamlessly managed to connect its clients’  complete ecosystem with customer needs. Hence, Capgemini can now bridge its clients’ data, partners, systems and processes for the needs of one customer, or many. It was no surprise then, that the company grabbed Gartner’s…

Capgemini SE : Capgemini Launches ‘Perform AI’, a New Portfolio of Solutions to Help Organizations Fuel Innovation

Capgemini Launches 'Perform AI', a New Portfolio of Solutions to Help Organizations Fuel Innovation and Deliver Real Business Outcomes Using Artificial Intelligence Capgemini launched Perform AI, a new portfolio of solutions and services to assist organizations in achieving and sustaining tangible business outcomes by building and operating enterprise-grade artificial intelligence (AI) at scale. The portfolio provides customers with a complete set of solutions to infuse AI in their organizations, delivering operational…

Capgemini’s LYONSCG Creates Immersive Digital Experience for FootJoy’s New Luxury Product Collection

FJ1857.com Showcases the Art of Shoemaking with Elevated Design and Shopping Features Lyons Consulting Group (LYONSCG), part of Capgemini, announced the next phase of its engagement with FootJoy, an Acushnet company and maker of superior golf footwear, gloves and accessories. LYONSCG's implementation and support teams were tapped to build and optimize the FJ1857.com site, showcasing FootJoy's new luxury collection for golf enthusiasts.  "FootJoy wanted to release an elevated site experience that represents the premium…

Capgemini Se : Retailers Moved from AI Hype to Reality in 2018, But Are yet to Seize Opportunities Across Functions

Retailers Moved from AI Hype to Reality in 2018, but Are yet to Seize Opportunities Across Functions A new study from the Capgemini Research Institute has dispelled some of the mystique around AI's value to retail businesses and revealed a path to tangible growth opportunities. Capgemini calculates a $300 billion+ opportunity for those retail companies that are able to scale and expand the scope of their existing deployments. However, it is not straightforward - the report also found that just 1% of use cases by retailers…

Capgemini Reinforces Its Digital Services Portfolio in Italy with the Acquisition of Doing

Capgemini announced the acquisition of Doing, a full service digital agency based in Italy. This bolt on acquisition further expands its local digital services capabilities and aligns with the ambition of Capgemini Invent, the Group's global business line, launched recently to help CxOs envision and build what's next for their businesses. "Doing's multi-disciplinary team, entrepreneurial spirit and impressive client roster are highly complementary to the Group's make up. It is a natural fit with our local team in Italy,…

Capgemini Se : Capgemini Expands Its Digital Marketing Consulting Expertise with the Acquisition of June 21 in France

Capgemini expands its digital marketing consulting expertise with the acquisition of June 21 in France Capgemini announced today the acquisition of June 21, a consulting firm specializing in digital marketing. With expertise in supporting the C-Suite on their data-driven digital transformation, June 21 will reinforce, notably in France, Capgemini Invent, the Group's recently launched digital consulting, innovation and transformation Global Business Line. This bolt on acquisition enables Capgemini to further meet growing…

Immersive Technology Has Arrived: AR and VR Set to Become Mainstream in Business Operations in the Next 3 Years

New Research Reveals That Immersive Technology Delivers Better Efficiency, Productivity and Safety for Enterprises, and That Augmented, Rather Than Full Virtual, Reality Will Lead the Way for Business Operations A new report by the Capgemini Research Institute has revealed that enterprises are using augmented reality (AR) and virtual reality (VR) technologies to enhance their business operations. The report, "Augmented and Virtual Reality in Operations: A guide for investment" has found that 82 percent of companies…

Consumers Are Embracing AI and Will Reward Organizations That Offer More Human-Like AI Experiences

While Consumers Prefer Engaging with Organizations Through a Mix of AI and Humans, They Would like AI to Have More Human-Like Qualities, says Capgemini Research New research from Capgemini’s Digital Transformation Institute has revealed that artificial intelligence (AI) is no longer alien to consumers, with close to three-quarters (73%) indicating they have interacted via AI, and 69% of those who have used AI being satisfied with those interactions. The report, “The Secret to Winning Customers’ Hearts  with Artificial…

Pegasystems Honors Partners at PegaWorld 2018 for Immaculate Growth and Customer Delight

PegaWorld 2018 Awards Recognized Alliance Partners As an Integral Part of Our Success in Helping Clients Succeed on Their Digital Transformation Journeys Leading customer engagement platform for global enterprises, Pegasystems Inc., announced the winners of the 2018 Pega Partner Awards at the annual PegaWorld conference taking place this week in Las Vegas. The 2018 Pega Partner Awards recognize Pega partners that demonstrate an extraordinary ability to drive customer success, accelerate growth, and provide thought…

Lilly Pulitzer Selects Capgemini’s LYONSCG To Transform Its Digital Presence

LYONSCG Delivers a Cross-Cloud Unified Experience with Salesforce Commerce Cloud and Marketing Cloud Lyons Consulting Group (LYONSCG), part of the Capgemini Group, announced that it helped lead the redesign of iconic resort wear brand Lilly Pulitzer's online presence. To enhance the customer experience across channels, LYONSCG provided digital marketing, design, consulting and support services, including implementations of Salesforce Commerce Cloud and Marketing Cloud for the new website: www.lillypulitzer.com "We have…

Capgemini Report: 85% of Firms Struggle to Comply with GDPR By Deadline, but Opportunity Exists for Organizations Who Get It Right

39% of Consumers Have Increased Their Spend by as Much as 24% with Firms That Are Protecting Their Personal Data, says Capgemini Report With General Data Protection Regulation (GDPR) coming into effect in just over a week from today, 85 percent of firms in Europe and the United States will not be ready on time. Additionally, one in four will not be fully compliant by the end of this year, according to a new report by Capgemini's Digital Transformation Institute. "Seizing the GDPR Advantage: From mandate to high-value…

Voice Assistants Set to Revolutionize Commerce in the Next Three Years

User Spending via Voice Assistants Is Expected to Grow as Much as Six Times in Three Years Capgemini's Digital Transformation Institute has recently released a new report titled, "Conversational Commerce: Why Consumers Are Embracing Voice Assistants in Their Lives," which highlights how consumers are using voice assistants and the opportunities this creates for businesses to connect with their customers. The report, which surveyed more than 5,000 consumers in the US, UK, France, and Germany, found that voice…