chatbots

Organizations are struggling to keep up with consumers who continue to demand more from their digital-first experiences. To meet that need, businesses must step up and deliver smart, savvy self-service solutions that don’t leave consumers…
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Too often, the customer service experience feels like companies are fighting against you. We’ve all seen this dynamic play out in our own lives as consumers: long hold times, slow responses from customer service reps, understaffing at call…
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Applause, the world leader in testing and digital quality, recently conducted a survey with 6,680 respondents about their experiences using artificial intelligence (AI) in the form of voice applications such as chatbots, interactive voice…
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Navigating a Constant State of Change, Fueling Sustainable Workforce Strategies, and Safeguarding Employee Wellness Top the List of Priorities in the Second Year of Post-Pandemic Operations Two years into the global pandemic, organizations…
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Advanced Technology Helps Bridge the Labor Gap, But Authenticity Must Remain SingleComm, the most powerful, affordable CCaaS solution available, is designing customized solutions that leverage industry-leading artificial intelligence…
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Company chosen as a finalist for the prestigious conference’s 30th anniversary event, hosted by Invest Southwest in partnership with the Arizona Commerce Authority Botco.ai, the leading HIPAA-compliant conversational marketing platform,…
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Metrigy research acknowledges NICE conversational AI voice and chatbot technology as highly ranked among customers and delivers proven business success. NICE today announced that it has been recognized as a MetriStar Top…
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Web forms are a product of their paper sibling, a gateway to information exchange online. The one thing standing in between a user and a goal. The final frontier before getting that all-important piece of data. Although technology has freed…
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IST is excited to share the news about its latest new partnership with Conversation Design Institute, aimed at helping to deliver improved conversation design on digital channels such as chatbots, voice assistants. Since 2018, CDI has…
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Visionstate Corp. (TSXV: VIS) (“Visionstate” or the “Company”) is pleased to announce the soft launch of its new ViCCi 2.0 customer service kiosk powered by state-of-the-art conversational chatbot artificial intelligence (AI). The Company…
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Consumer Expectations Are Fueling the Next Generation of Chatbots that Are More Intelligent, Personalized and Supremely Effective in Working as Directed Despite the growing prevalence of chatbots in the customer service realm,…
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For B2B companies, COVID-19 was a wake-up call to digitize, and the move to ramp up the quality of digital experiences to meet the demand is accelerating. According to McKinsey, 70–80% of buyers now prefer remote or digital interactions…
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An impressive 63 percent of shopping journeys start online, and 75 percent of people shop online at least once a month. If your multi-location business hasn’t already optimized your online experience for consumers, you could be leaving…
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Aims to create WhatsApp-based storefronts for thousands of businesses in 2022 Gupshup, the leader in conversational messaging, announced the launch of a WhatsApp-based commerce solution that can enable any business to create a digital…
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Business-to-business (B2B) customer expectations are shifting. More products and services are designed with users at the center, there is a proliferation of options to choose from, and the pandemic has fused work-life balance in a more…
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In 2021 we have seen a rise in automation, chatbots and webinars. Businesses are streamlining, teaching up and outsourcing more than ever. With business competition in 2022 set to be tougher than ever, owners and managers are looking for…
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Bavard is helping businesses build their brand with smart, automated conversations that support, engage, and convert customers around the clock.  Bavard is excited to announce its new Dialogue Service, a machine learning model that…
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Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions, today announced its partnership with Abu Dhabi Commercial Bank (ADCB), UAE to help implement a robust AI powered WhatsApp chatbot for superior customer…
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Conversational marketing or simply put, marketing models that are built to talk to consumers via enhanced live chats, chatbots, AI powered voice assistants or other such formats all encompass conversational AI. A robust conversational…
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AudioCodes a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, today announced that it has acquired Callverso, a leading provider of conversational AI solutions and NLU…
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