chatbots

7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services, announced it has been positioned by Aragon Research, Inc. in the Leader section of the Aragon Research Globe for Conversational AI 2021.…
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Ivy.ai, an industry leader in Artificial Intelligence chatbots for Higher Education, offers a chatbot that helps institutions streamline name, image and likeness policies for athletic programs. Ivy.ai can streamline resources and policies…
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Few banks are disclosing the number of AI users that engage with their chatbots. Why?  Bank of America reported about 20 million or about 30% of their customers arere using ERICA – their chatbot.   ERICA has been in use for about 4…
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-Unbiased artificial intelligence (AI) -Verified in accordance with BSI’s catalog for trustworthy AI (AIC4) -Software developed and operated in Germany Artificial intelligence is moving into ever more areas of our everyday lives.…
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New funding will advance the expansion of Hyro’s AI-powered Adaptive Communications Platform across key verticals Hyro, a leader in conversational artificial-intelligence (AI) solutions, today announced that it has closed a $10.5 million…
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Vantage 2 delivers ready-to-use AI skills for intelligent automation. The ABBYY Marketplace allows users to try cognitive skills accelerating their automation initiatives. ABBYY, a Digital Intelligence company, announced today, during…
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The Covid-19 pandemic changed the kind of technologies support teams and customer facing teams needed to invest in, in order to drive business productivity. Shalin Jain, CEO at HappyFox weighs in with a few thoughts: ______ Tell us a…
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Sabio Group, Europe’s leading technology and digital CX service provider, has acquired Fonetic, a leading Spanish provider of cloud-enabled AI voicebots, chatbots and customer behaviour analytics solutions. The announcement strengthens…
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In recent conversations with leading marketing and sales experts in the technology marketplace, there were many thoughts being exchanged on how the growing use and impact of marketing technology is meant to enhance the end user experience…
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As contact centers are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company’s global customer experience and contact center offerings. The solution, a cloud-based…
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Please tell us about your current role and responsibilities at ReadSpeaker. I was appointed President - North America of ReadSpeaker on May 1, 2020. This role is one where you jump out of bed in the morning excited to start working. I…
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Traditional assumptions about omnichannel messaging don’t cut it in today’s increasingly dispersed and digital world. Omnichannel messaging was originally premised on the question, “Where are my customers?” Now, with customers using such a…
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AI chatbot technology automatically identifies and answers frequently asked queries, it provides seamless escalation to customer care agents and increases both customer satisfaction and agent productivity Socialbakers, the leading…
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Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), announced it has been named a leader in The Forrester New Wave: Chatbots For IT Operations, Q4 2020, published by Forrester Research. Espressive…
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Latest Conversational Marketing Analytics Trends State that Customers’ Emotions Have Significant Influence on Their Satisfaction with a Service Chatbot Strategy Analytics – The development of conversational agents or chatbots that can…
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Newly Patented PK RPA Platform Provides Automated Resilience, and Enhanced Tracing, Compliance and Governance Capabilities PK has announced a new patent and expanded functionalities for its unified intelligent operations platform for…
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Housing Association Group Deploys 8x8 to Provide Enriched Services to Customers and Equip Employees to Operate from Anywhere on a Single Global Cloud-based Platform 8x8, Inc., a leading integrated cloud communications platform provider,…
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eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer satisfaction during the initial outbreak of COVID-19. Conducted by Dimensional Research on…
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With the acquisition, the Brazilian technology company expands its communication platform, which has solutions based on WhatsApp, voice, chat, chatbot and SMS Zenvia, a technology company that simplifies the relationship between…
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Here’s what organizations should consider when developing a branded Text-To-Speech Voice for Marketing, according to the CTO of ReadSpeaker.
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