chatbots

Global survey reveals consumers rate the quality of their chatbot experiences a 6.4/10 Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, released a new global study that shows while…
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OpenAI has released its latest and most powerful AI chatbot, ChatGPT, to users to test its capabilities. It surprised Internet users around the world by answering a series of questions. At first, ChatGPT may seem like any other…
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“The State of Chatbots in Contact Centers” research shows how today’s contact centers are using chatbots to reduce call time, deflect calls, and improve customer satisfaction More than 75% of contact centers rely on intelligent chat…
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Kore.ai, the world's leading conversational AI and platform solutions company, and mParticle, a leading AI-native customer data platform for consumer brands, have announced today a partnership to deliver an AI-first natural language…
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The large language models behind ChatGPT will be used to increase automated resolutions for customers Ada, the customer service automation company, today announced it is now leveraging technology from OpenAI, the AI research and deployment…
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SANS Institute is hosting a live webcast event December 21, 2022 at 11:00 a.m. ET to discuss the implications of advanced AI and the new OpenAI ChatGPT bot and how it affects security. OpenAI's ChatGPT chatbot is a powerful artificial…
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The analyst firm highlights Avaamo’s advanced NLP engine, robust analytics and omni-channel capabilities as key strengths. Avaamo, a global leader in Conversational AI for the enterprise, has been recognized as a Leader in “Quadrant…
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“The State of Chatbots in B2B Demand Generation” research shows how today’s B2B companies are using chatbots to affect lead capture, lead nurturing and pipeline acceleration Eighty-five percent of B2B companies that conduct demand…
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One year since launch, Voya PAL expands upon Voya’s customer experience offerings, engaging in more than 120,000 interactions Voya Financial, Inc, announced today the one-year milestone of Voya PAL, an intelligent chatbot providing…
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In today’s digital-dominant world staying up to date without the assistance of technology is not possible. When you are writing a piece of content you can imagine the number of tasks that need to be executed before the content is posted.…
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Espressive Recognized with Top Rank in Strategy Category and Received Highest Possible Score in Chatbot Readiness Criterion Espressive, the pioneer in automating digital workplace assistance, announced it has been cited as a Leader in…
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The world's most lucrative AI business – Chatbots/Virtual Digital Assistants -- will remain a market served by a robust, diverse ecosystem of vendors. In a new report, Omdia suggests that contrary to a wide range of vendor assessments…
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The company accelerates innovation as a trusted customer engagement provider, re-imagining the brand with new emphasis on its LinkLive platform. Revation Systems, a customer engagement platform provider for the most regulated U.S.…
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Ivan Ostojic, Chief Business Officer at Infobip catches up on the varied benefits chatbots can provide marketing teams in this short catch-up: ________ Welcome to this MarTech Series chat, Ivan, tell us about your B2B journey and more…
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AskFrank integrates with any business’s chatbot, contact center, website or knowledge base using AI to provide answers simply and quickly to customers' questions Sinch AB (publ), a global leader in cloud communications and mobile customer…
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Acquisition Provides Customer Self Service Solutions for Media Companies Enghouse Systems Limited has acquired the business assets of VoicePort LLC, a provider of SaaS automated  solutions based in Rochester, New York. VoicePort's…
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Nearly every mobile phone user in the U.S., regardless of age, has received a scam or fraudulent phone call, and in 2021 scam calls reached record highs, with the volume more than doubling compared to the previous year. The rise in scam…
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Bots are software that are exploited to run repetitive and automated tasks on the Internet. These crawlers operate at astronomically high speed and accomplish the assigned tasks with impressive efficiency and accuracy. Bots are of different…
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51% of respondents credit implementation of chatbots with significantly improving candidate satisfaction - reveals research from Sense and Talent Board Sense, the market leader in AI-driven talent engagement solutions for enterprise…
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Delivering consistently great customer service is critical to building brand loyalty but keeping up with growing consumer expectations can feel daunting. After all, there are all sorts of factors impacting customer experience strategies,…
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