Browsing Tag

chatbots

ABBYY Launches No-Code Platform Vantage 2 And AI Marketplace To Reimagine Digital Transformation

Vantage 2 delivers ready-to-use AI skills for intelligent automation. The ABBYY Marketplace allows users to try cognitive skills accelerating their automation initiatives. ABBYY, a Digital Intelligence company, announced today, during its Reimagine virtual conference, the launch of Vantage 2, a low-code/no-code platform that delivers cognitive skills for RPA robots, automation systems, chatbots, and mobile solutions, enabling organizations to gain insights from documents and content. The company also launched ABBYY…

MarTech Interview with Shalin Jain, CEO at HappyFox

The Covid-19 pandemic changed the kind of technologies support teams and customer facing teams needed to invest in, in order to drive business productivity. Shalin Jain, CEO at HappyFox weighs in with a few thoughts: ______ Tell us a little about yourself Shalin…we’d love to hear a little bit about your journey as a tech founder...and the story of HappyFox…. HappyFox began in 2012 as a cloud-based help desk offering. Today, a little over 9 years later, we offer a suite of products for support teams that includes…

Sabio Group Acquires Voicebot Specialist Fonetic

Sabio Group, Europe’s leading technology and digital CX service provider, has acquired Fonetic, a leading Spanish provider of cloud-enabled AI voicebots, chatbots and customer behaviour analytics solutions. The announcement strengthens Sabio’s AI and Automation solutions offering, enabling the company’s goal of supporting customers with its own truly innovative range of CX solutions to complement its broad multi-vendor product portfolio. Marketing Technology News: Latest in Content Advertising: No more Facebook News…

Are You Using Your Marketing Technology to Create a Better Website Experience?

In recent conversations with leading marketing and sales experts in the technology marketplace, there were many thoughts being exchanged on how the growing use and impact of marketing technology is meant to enhance the end user experience and not negatively impact it (in many cases, it still seems that the wrong use of martech is affecting the overall end user experience!). With the implementation of too many technologies, or, with disjointed workflows and lack of streamlining within teams (more so a concern in today’s times…

Verizon Expands Its Customer Experience and Contact Center Portfolio With Genesys Cloud

As contact centers are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company’s global customer experience and contact center offerings. The solution, a cloud-based Contact Center as a Service from Genesys®, offers businesses the ability to deliver brand-defining customer experiences (CX) on an end-to-end, cloud-based platform with remote access that takes advantage of Verizon’s award winning network. The Verizon Business customer experience…

TechBytes with Matt Muldoon, President North America at ReadSpeaker

Please tell us about your current role and responsibilities at ReadSpeaker. I was appointed President - North America of ReadSpeaker on May 1, 2020. This role is one where you jump out of bed in the morning excited to start working. I have the privilege of working with both innovative organizations and extremely talented, forward-thinking individuals. ReadSpeaker products and SaaS solutions, coupled with knowledgeable team members, are the key component in developing long lasting partnerships with our clients. Leading the…

A Necessary Paradigm Shift: How Conversation APIs will Deliver True Two-Way Omnichannel Messaging

Traditional assumptions about omnichannel messaging don’t cut it in today’s increasingly dispersed and digital world. Omnichannel messaging was originally premised on the question, “Where are my customers?” Now, with customers using such a variety of messaging platforms - text, RCS, social/chat apps etc, brands need to re-orient to answering the question “How do I effectively communicate with each customer — no matter the channel or channels— in an engaging, continuous and personalized way?” But with so many mobile channels,…

Socialbakers Adds Conversational AI Chatbots to Its Marketing Platform

AI chatbot technology automatically identifies and answers frequently asked queries, it provides seamless escalation to customer care agents and increases both customer satisfaction and agent productivity Socialbakers, the leading AI-powered social media marketing platform, announced that it has integrated conversational AI chatbot technology into the Socialbakers Suite. The addition of conversational AI chatbots enables marketers to automatically identify unanswered questions and instantly respond to frequently asked…

Espressive Named a Leader by Independent Research Firm in Chatbots Evaluation

Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), announced it has been named a leader in The Forrester New Wave: Chatbots For IT Operations, Q4 2020, published by Forrester Research. Espressive received a differentiated rating––the highest score possible––in five criteria including architecture/integration, chatbot readiness, deployment and security, vision, and market approach. The Forrester New Wave identified and evaluated the nine most significant chatbot providers for IT…

Conversational Marketing Trends: Chatbots Are Still Missing the Human Element of Conversation

Latest Conversational Marketing Analytics Trends State that Customers’ Emotions Have Significant Influence on Their Satisfaction with a Service Chatbot Strategy Analytics – The development of conversational agents or chatbots that can engage in empathetic conversation with ‘real people’ has long been a goal of artificial intelligence (AI). But the majority of current mainstream chatbots used to increase customer engagement and reduce costs, are inflexible, prescriptive and unable to work outside of their scope. The…

Accelerate Enterprise Scalability And Multi-Platform Operationalization With RPA BotScope Capabilities

Newly Patented PK RPA Platform Provides Automated Resilience, and Enhanced Tracing, Compliance and Governance Capabilities PK has announced a new patent and expanded functionalities for its unified intelligent operations platform for Bots – BotScope. These enhancements make it easier than ever to operationalize bots across the enterprise and bring insights and remediation for frictionless process automation. While enterprise adoption of RPA has increased exponentially over the last year, few tools have emerged to help…

Aspire Housing Builds Digital Workplace with 8×8 to Stay Ahead of Evolving Colleague and Customer Needs

Housing Association Group Deploys 8x8 to Provide Enriched Services to Customers and Equip Employees to Operate from Anywhere on a Single Global Cloud-based Platform 8x8, Inc., a leading integrated cloud communications platform provider, announced that housing association group, Aspire Housing, has deployed 8x8 X Series to create an agile workplace for its employees, and to continue providing customers with vital support. Aspire Housing, which manages around 9,000 homes in Staffordshire and Cheshire, recognised that its…

Chatbots Rank Dead Last in Customer Satisfaction as Digital Service Demand Grows Amid COVID-19

eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer satisfaction during the initial outbreak of COVID-19. Conducted by Dimensional Research on behalf of eGain and fielded in June 2020, the survey was administered to thousands of consumers, who had used a digital channel for customer service across six industries in April and May 2020. Here are key findings: Marketing Technology News: Bright Pattern Contact Center Chosen by…

Zenvia Acquires Startup Sirena and Expands to Latin America

With the acquisition, the Brazilian technology company expands its communication platform, which has solutions based on WhatsApp, voice, chat, chatbot and SMS Zenvia, a technology company that simplifies the relationship between companies and consumers, announces to the market the acquisition of Sirena, a startup that offers communication solution for sales teams via WhatsApp. With the deal, the Brazilian company starts operating throughout Latin America, with offices in the USA, Argentina, Brazil and Mexico. "The…

Gupshup Messaging Platform Wins NPCI Grand Challenge by Enabling Payments Through Secure Messaging on Feature Phones

Gupshup, the leading smart messaging platform, has won the $100,000 Grand Challenge for enabling payments on feature phones in India. The Gupshup solution dramatically improved the payment user experience through seamless integration with secure messaging. This will potentially change the lives of nearly half-a-billion feature phone users in India by bringing them into the digital ecosystem for commerce, payments and other services. Gupshup is working with enterprises, handset manufacturers and payment providers to bring…

Lucidworks Announces Smart Answers, a Question Answering System That Enhances Chatbots and Virtual Assistants to Deliver Personalized…

Smart Answers on Lucidworks Fusion Uses Deep Learning to Understand Natural Language Questions and Provide Users with Immediate and Contextual Answers Lucidworks, leader in AI-powered search, announces Smart Answers on Lucidworks Fusion. Smart Answers enhances the intelligence of chatbots and virtual assistants by using deep learning to understand natural language questions and quickly return the right answers. Customers and employees can now locate critical insights to help them move to their next best action, avoiding…

IPsoft Named a Leader in Everest Group Report on Intelligent Virtual Agent Technology Vendors

Receives Top Assessments for Market Adoption, Portfolio MIX, Implementation, Maintenance and Support, and Breadth of Services. IPsoft, the largest independent leader in Enterprise AI, announced that it has been positioned as Leader in a new report from Everest Group, “Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix Assessment 2020.” Everest Group assessed 16 Intelligent Virtual Agent (IVA) vendors across multiple categories, placing high marks to Amelia, IPsoft’s Digital Employee.…

CSG Introduces Conversational Artificial Intelligence to Enable a Next Generation Customer Experience

Messaging apps; speech-based assistants such as Apple’s Siri and Amazon’s Alexa; and chatbots are entering the marketplace in large scale, all with a goal of enhancing everyday life. Businesses are taking notice; leveraging the technology to analyze peoples’ behavior in order to create a more personalized and efficient customer experience. “Their experience in solving complex business challenges and delivering value through the innovative use of technology makes them the perfect partner to bring CSG Conversational AI to…

Interactive Media Launches Solution to Provide Voice and Telephony Access to Chatbots

A pioneering solution transforms Bots into Omnichannel Virtual Agents Interactive Media , a global developer of telecommunications software, Conversational AI and customer experience applications, is announcing the immediate availability of PhoneMyBot, a cloud solution to provide voice and telephony access to chatbots everywhere. Chatbots are revolutionizing the customer experience, greeting customers on web pages, social networks and messaging channels. The best chatbots provide a first class experience as they field most…