“Facebook is dead.” “The content sucks.” The media beatdown never stops. And yet we’re seeing up close how brands are …
Good Bot, Bad Bot: How Machine Learning Is Fighting Fake News
Chatbots are probably low on the list of weapons that we might think of when it comes to helping newsrooms, …
The Battle of Experience: How to Win on Today’s High Street
The Chief Executive of the BRC, Helen Dickinson, recently stated, “The retail industry is undergoing a profound change” in response …
New Synchrony Study: AI Emerging as Imperative for Nation’s Retailers
A Majority of Surveyed Retailers Believe AI Will Transform the Online Customer Experience and Be a Competitive Advantage for …
TechBytes with Julien Rio, Head of Marketing, Dimelo, a RingCentral Company
Tell us about your role at Dimelo, a RingCentral Company, and the team and technology you handle. I am Head …
How you Should be Using Chatbots in your Business
As chatbots become increasingly more developed, and the demand for instant online customer service continues to rise, the debate about …
Omnichannel Messaging Specialist Smooch Launches 2nd Annual ‘State of Messaging’ 2019 Report on Conversational Business
Report Combines Insights on the Biggest Conversational Business Trends of the past 12 Months – Including Chatbots, Voice and AI …
Improving Contact Centre CX: Eight Predictions for 2019
Contact centres are going through their biggest changes in decades. Instead of calling a company for support with every issue, …
Rethinking Site Navigation with Chatbots
How many clicks does it take to find the right information on a website? Tons of clicks equals tons of …
FrontdeskAI Says Small Businesses Beware: AI Assistant or Chatbot?
Chatbots versus AI (Artificial Intelligence) Assistants – is there a difference? As AI Assistants and chatbots become more mainstream in …
Four Bot-User Interactions You Should Consider Before Launching an Infant Chatbot
Well, We Weren’t Expecting That! During her recent London Fashion Week catwalk show, Victoria Beckham got more than she bargained …
Eight Common Chatbot Myths Debunked
Chatbots are one of the hottest topics in technology today. We read and hear a lot about it, naturally, there …
DMEXCO Learnings and the Future of AI in Marketing
As one of the biggest and high-value digital marketing conferences out there, DMEXCO this year did not disappoint. It delivered …
7 Tips for Boosting E-Commerce Sales with Live Chat
It’s 2018, and e-commerce is truly having a moment that is showing no signs of ending. Convenience, necessity, leisure, and …
TechBytes with Liraz Margalit, Head, Behavioral Research, Clicktale
Liraz Margalit, Head, Behavioral Research, Clicktale Marketing teams are intrigued by human behaviors during shopping -- physical and online, both. Liraz Margalit, …
Sprinklr and Snaps Drive Human-Robot Collaboration for a New Era of Customer Care
Sprinklr, the world’s #1 social media management platform, announced its integration with Snaps, the leading conversational marketing platform. The companies …
TechBytes with Erin Jaeger, Director, Product Marketing, Yext
Erin Jaeger Director, Product Marketing, Yext Most business, especially SMBs struggle to control the information available about them, online. Yext's …
Intercom Unveils New Code-Free Custom Chatbot Design for End-To-End Sales Acceleration
Intercom’s Custom Bots Brings Messengers, Workflow Apps, and Bot Technology Together for the First Time for New Levels of Automation and …
TechBytes with Adam Prishtina, Chief Product Officer, WayBlazer
Adam Prishtina Chief Product Officer, WayBlazer If you are online, you are most likely to read as many recommendations as …
TechBytes with Kelly Jo Sands, EVP, Marketing Technology, Ansira
Kelly Jo Sands EVP, Marketing Technology, Ansira Data-driven, technology-enabled marketing solutions provider Ansira recently acquired Brand Protection Agency (BPA), a …