chatbots

Gupshup, the leading smart messaging platform, has won the $100,000 Grand Challenge for enabling payments on feature phones in India. The Gupshup solution dramatically improved the payment user experience through seamless integration with secure messaging. This will potentially change the lives of nearly half-a-billion feature phone users in India by bringing them into the digital ecosystem for commerce, payments and other services. Gupshup is working with enterprises, handset manufacturers and payment providers to bring…

Smart Answers on Lucidworks Fusion Uses Deep Learning to Understand Natural Language Questions and Provide Users with Immediate and Contextual Answers Lucidworks, leader in AI-powered search, announces Smart Answers on Lucidworks Fusion. Smart Answers enhances the intelligence of chatbots and virtual assistants by using deep learning to understand natural language questions and quickly return the right answers. Customers and employees can now locate critical insights to help them move to their next best action, avoiding…

Receives Top Assessments for Market Adoption, Portfolio MIX, Implementation, Maintenance and Support, and Breadth of Services. IPsoft, the largest independent leader in Enterprise AI, announced that it has been positioned as Leader in a new report from Everest Group, “Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix Assessment 2020.” Everest Group assessed 16 Intelligent Virtual Agent (IVA) vendors across multiple categories, placing high marks to Amelia, IPsoft’s Digital Employee.…

Messaging apps; speech-based assistants such as Apple’s Siri and Amazon’s Alexa; and chatbots are entering the marketplace in large scale, all with a goal of enhancing everyday life. Businesses are taking notice; leveraging the technology to analyze peoples’ behavior in order to create a more personalized and efficient customer experience. “Their experience in solving complex business challenges and delivering value through the innovative use of technology makes them the perfect partner to bring CSG Conversational AI to…

A pioneering solution transforms Bots into Omnichannel Virtual Agents Interactive Media , a global developer of telecommunications software, Conversational AI and customer experience applications, is announcing the immediate availability of PhoneMyBot, a cloud solution to provide voice and telephony access to chatbots everywhere. Chatbots are revolutionizing the customer experience, greeting customers on web pages, social networks and messaging channels. The best chatbots provide a first class experience as they field most…

Chatbots, virtual assistants and other Artificial Intelligence (AI)-powered marketing technologies are rapidly becoming commonplace. Yet, many CMOs are discovering the limitations of these technologies for one-to-one marketing. How should CMOs be allocating their technology investments to deliver deep contextual personalization and create ever-expanding customer experiences that will fuel growth for the next decade? The answer to that question has been elusive. The truth is, most CMOs are bewildered by the vast and…

Tata Consultancy Services' Machine First Delivery Model, Deep Contextual Knowledge, Thought Leadership, and Investments in Intellectual Property are Driving Market Success Tata Consultancy Services , a leading global IT services, consulting and business solutions organization, has been named a Leader in the Gartner Magic Quadrant for Managed Workplace Services, Asia/Pacific. TCS was one of two vendors to be recognized as Leaders in this report. "Large enterprises in Asia-Pacific are adopting intuitive collaboration…

Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, has entered into a definitive agreement to acquire Chatlayer BV for an Enterprise Value of EUR 6.9 million. Founded in Antwerp in early 2018, ChatLayer.ai is a cloud-based software platform that lets businesses create multi-lingual chatbots and voicebots using Artificial Intelligence (AI) and Natural Language Understanding (NLU). The platform enables intelligent two-way conversations between businesses and their customers across…

Automated customer service platform moves into the next era, reducing costs and boosting customer satisfaction for leading companies globally Ada, the leader in Automated Customer Experience (ACX), announced it has raised $44 million in a Series B funding round led by Accel, with participation from existing investors Bessemer Venture Partners, FirstMark, Version One, Leaders Fund and Burst Capital. Ada helps business leaders such as AirAsia, Mailchimp, Shopify, Telus, Upwork and Zoom reduce costs and increase satisfaction…

Cyara’s cloud-based approach enables enterprises to automate the testing and accelerate the development of innovative customer journeys that delight customers Cyara announced that TMC, a global integrated media company, has named the Cyara CX Assurance Platform a 2019 Cloud Computing Excellence Award winner, presented by Cloud Computing magazine. The award recognizes companies that have most effectively leveraged cloud computing in their efforts to bring new, differentiated services and solutions to market. “Recognizing…

The majority of citizens are willing to share personal information with government agencies in exchange for better service, according to a global study issued today by Accenture. The study — based on a survey of more than 6,500 respondents across 11 countries in Europe, North America and Asia Pacific — found that just two-fifths (41%) of respondents were satisfied with the level of interaction received from government departments over the last year, and more than half (58%) said they are not aware of a way to share…

A Mobile CRM is defined as a version of your CRM solution which can be accessed from a mobile device, smartphone, and tablet. Using CRM, you can access updated information about your customers and potential customers in real-time. All thanks to a mobile CRM app that helps your Sales-force work smarter and faster. With a mobile CRM application, you can update, synchronize and share information with all the departments in the company. With mobile CRM, you can access your business data on the go. In simple words, a mobile…

Study highlights lack of investment in areas most likely to have a positive CX impact Organizations must tear down the walls between IT and the business and make more customer-centric investments if they are to improve customer experience (CX), according to new research from Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises. Pega's 2020 Global Customer Experience Study was conducted among decision makers spanning 12 countries and seven different industries by…

Creative Virtual, a world leader in customer and employee engagement solutions, today announced a commercial partnership with Spitch AG, the leading developer of enterprise speech solutions in Switzerland. The collaboration will utilise the best-of-breed technologies of both companies to provide their customers with innovative self-service solutions. The integration of Creative Virtual’s V-Person natural language chatbots and virtual agents and Spitch’s voice technologies brings an industry-leading voicebot offering to the…

Artificial Intelligence (AI) is increasingly being integrated into everyday life. The technology is so advanced that, in some cases, you may not even realize it is there. Whether this scares you or intrigues you, AI is more life-like than ever before – from robots at airports to security at your grocery store. One industry that is becoming synonymous with the use of AI technology is customer service. Consumers are face-to-face (or voice-to-voice) with chatbots on a regular basis when communicating with brands via their…

DRUID, a company specialized in developing intelligent virtual assistants (chatbots) for enterprise companies, has announced a strategic technology partnership with Vonage, a global business cloud communications leader that provides API solutions for messaging, chat, social media, video and voice apps. Through this partnership, DRUID's AI powered virtual assistants will be able to chat and respond through WhatsApp. The partnership between DRUID and Vonage was made possible due to the increasing demand for intelligent…

Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software for Innovative Enterprises, Selected by US-Based Airline A leading airline and travel company known for innovative customer experience has recently selected Bright Pattern Contact Center software powered by AI for its omnichannel contact center platform. With nearly 40 years of experience in leisure travel, the company offers low-fare alternatives to other airlines with exceptional customer experience. The airline plans to innovate and digitally…

“Today most providers stitch a bunch of disparate systems together to get the capabilities they need to offer, but next-generation platforms are gaining ground, becoming the ultimate disrupters.” Digital Transformation journeys are getting complex and advanced with new technologies. Which technologies do you keenly follow and work with? As you can imagine, in our field, digital comes first. We are not only a digital commerce platform, digital goods sales are also a big focus for us. I am very interested in and I…

Chatbots are already transforming industries across the board—and they’re only going to become more impactful as technology evolves. A chatbot is a piece of software that can communicate with users in a back-and-forth, conversational way. All kinds of different businesses and organizations are starting to use them because they can: Automate and scale routine support functions Provide education and information in a friendly, digestible style Guide shoppers to boost e-commerce sales Generate and qualify leads…

Revenue Marketing consultancy Demand Spring released a report outlining their top 10 marketing predictions for 2020. Marketing seldom follows a set plan. As Demand Spring’s team of consultants have discovered in the journeys they share with clients, the best learning happens when we move off the beaten path. These learnings are what make up Demand Spring’s Top 10 Marketing Predictions for the year, and will help marketers through the diverse and winding trails we’ll follow in 2020. Marketing Technology News: Future…