As chatbots become increasingly more developed, and the demand for instant online customer service continues to rise, the debate about …
Omnichannel Messaging Specialist Smooch Launches 2nd Annual ‘State of Messaging’ 2019 Report on Conversational Business
Report Combines Insights on the Biggest Conversational Business Trends of the past 12 Months – Including Chatbots, Voice and AI …
Improving Contact Centre CX: Eight Predictions for 2019
Contact centres are going through their biggest changes in decades. Instead of calling a company for support with every issue, …
Rethinking Site Navigation with Chatbots
How many clicks does it take to find the right information on a website? Tons of clicks equals tons of …
FrontdeskAI Says Small Businesses Beware: AI Assistant or Chatbot?
Chatbots versus AI (Artificial Intelligence) Assistants – is there a difference? As AI Assistants and chatbots become more mainstream in …
Four Bot-User Interactions You Should Consider Before Launching an Infant Chatbot
Well, We Weren’t Expecting That! During her recent London Fashion Week catwalk show, Victoria Beckham got more than she bargained …
Eight Common Chatbot Myths Debunked
Chatbots are one of the hottest topics in technology today. We read and hear a lot about it, naturally, there …
DMEXCO Learnings and the Future of AI in Marketing
As one of the biggest and high-value digital marketing conferences out there, DMEXCO this year did not disappoint. It delivered …
7 Tips for Boosting E-Commerce Sales with Live Chat
It’s 2018, and e-commerce is truly having a moment that is showing no signs of ending. Convenience, necessity, leisure, and …
TechBytes with Liraz Margalit, Head, Behavioral Research, Clicktale
Liraz Margalit, Head, Behavioral Research, Clicktale Marketing teams are intrigued by human behaviors during shopping -- physical and online, both. Liraz Margalit, …
Sprinklr and Snaps Drive Human-Robot Collaboration for a New Era of Customer Care
Sprinklr, the world’s #1 social media management platform, announced its integration with Snaps, the leading conversational marketing platform. The companies …
TechBytes with Erin Jaeger, Director, Product Marketing, Yext
Erin Jaeger Director, Product Marketing, Yext Most business, especially SMBs struggle to control the information available about them, online. Yext's …
Intercom Unveils New Code-Free Custom Chatbot Design for End-To-End Sales Acceleration
Intercom’s Custom Bots Brings Messengers, Workflow Apps, and Bot Technology Together for the First Time for New Levels of Automation and …
TechBytes with Adam Prishtina, Chief Product Officer, WayBlazer
Adam Prishtina Chief Product Officer, WayBlazer If you are online, you are most likely to read as many recommendations as …
TechBytes with Kelly Jo Sands, EVP, Marketing Technology, Ansira
Kelly Jo Sands EVP, Marketing Technology, Ansira Data-driven, technology-enabled marketing solutions provider Ansira recently acquired Brand Protection Agency (BPA), a …
Conversable Now Empowers Brands to Easily Deploy Bots Across Voice and Messaging Channels
New Voice Capabilities, Bot Kits, Outbound Center, and Deployment Center Launched by Conversable, Bring Conversational Intelligence to Automated Marketing Campaigns …
TechBytes with Erin Murphy, Analytics Manager, Marchex
Erin Murphy Analytics Manager, Marchex Call analytics for sales is a powerful tool from a modern context. For companies looking …
TechBytes with Oded Karev, VP, Head of Advanced Process Automation, NICE
Oded Karev VP, Head of Advanced Process Automation, NICE Customer experience is now a key factor in any omnichannel engagement. …
How Deep is the Permeation of Artificial Intelligence?
AI and ML Are Being Shaped into the New-Generation High-Tech Atmospheres That Are Slowly but Surely, Taking over the World Artificial …
Interview with Stephen Wakeling, Founder and CEO, Phobio
"It is essential to create robust knowledge bases that drive operational efficiencies, scalability and growth that can be automated through …