Chatbots are already transforming industries across the board—and they’re only going to become more impactful as technology evolves. A chatbot …
Demand Spring Releases Top 10 Revenue Marketing Predictions for 2020
Revenue Marketing consultancy Demand Spring released a report outlining their top 10 marketing predictions for 2020. Marketing seldom follows a …
Soprano Design Lays Out Enterprise Mobile Messaging Predictions for 2020: Trust, Elegant User Engagement and AI Set to Dominate
Soprano Design, a global leader in cloud-based enterprise messaging solutions, says mobile messaging in 2020 will be focused on enabling more …
AI Start-up ExaWizards Launches “Qontextual,” FAQ Search Engine
AI Immediately Learns Q&A with Excel Data, Automatically Analyzes It Based on Context of Question, and Gives Answers ExaWizards Inc., …
Crystal Gazing AI Trends: 20 Reasons Why 2020 Will Herald the Age of Intelligent Conversations
A Reflection on My Two Years of Journey Working in the Area of Conversational AI A spate of recent developments …
Mindtree Recognized as an Innovator by Avasant in Intelligent Automation Services
Report Highlights Mindtree’s Automation Ecosystem and Innovation Expertise Mindtree, a global technology services and digital transformation company, has been recognized …
Where Do Marketing Teams Fail with Customer Experience Efforts?
A majority of Marketing leaders agree that the delivery of contextual customer experience remains the top priority for them. However, …
Can AI-Fueled Digital Marketing Change Landscape and Fuel Growth?
Digital Marketing is not as easy as it reads. It is facing numerous challenges. With everyday growing websites, and everyone …
ChatBook Raises $1 Million in Funding for Chatbots
Japanese startup ChatBook has raised a $1 million funding round led by from Monex Ventures Co., Ltd., Mitsui Sumitomo Insurance, …
TechBytes with Barbie Koelker, VP Marketing at DISQO
Could you tell us about your role and the team/technology you handle at DISQO? I lead the Brand Marketing efforts …
CMOs Asked for Voice Call Integration with CRM. Salesforce Delivers It with a Touch of AI.
Martech Leader Salesforce Announced Service Cloud Voice to Sync Voice Calls and Digital Channels into CRM Data Salesforce’s latest product …
Online Food Delivery Companies are Betting Big on AI and Machine Learning
Quantzig, a global data analytics and advisory firm, that delivers actionable analytics solutions to resolve complex business problems has announced …
Genesys Survey Shows U.S. Consumers Are Warming up to AI: Nearly 70% Describe Past Experiences With Customer Service Bots as Positive
Chatbots Are Also More Polite Than Humans, Say Nearly 40% of Genesys Survey Respondents As organizations increasingly look to artificial …
Sprinklr Launches Live Chat for Fast, Personalized Customer Support
Enabling real-time conversations with customers while they’re on a brand’s website and mobile apps Sprinklr, the world’s first Unified Front …
Efficient Ways the AI Will Boost Your E-Commerce Sales
Modern technology continues to reshape how businesses operate these days. When it comes to eCommerce stores, technology is one of …
It’s the End of the IT Service Desk as We Know it (and We Feel Fine)
Ayehu, a leader in intelligent automation, and Rulai (Rul.ai) announced a partnership to deliver a self-driving IT issue resolution offering …
Winning in the Era of Deep Contextual Personalization: It’s All About Human-Machine Collaboration
Chatbots, virtual assistants and other Artificial Intelligence (AI)-powered marketing technologies are rapidly becoming commonplace. Yet, many CMOs are discovering the limitations of these technologies for …
The Future of the Bot and Why Marketers Need to Be Critical of their Own Performance Data
Bot induced losses in ad spend amount to $5.8 billion globally. Though this might seem like a monumental sum, the …
Vanity Phone Numbers Are Essential for Business Growth
Take a moment to think about all the social media, messaging and other communications apps and platforms you use for …
Fixing Patient Access: Asparia Announces First Chatbot Embedded in EHR
Automated Digital Patient Management Increases Care Quality, Staff Efficiency and Revenue Asparia (formerly SimplifiMed) announced the launch of the first …