chatbots

Kaleyra, Inc., a rapidly growing cloud communications software provider delivering a secure system of application programming interfaces (APIs) and connectivity solutions in the API/Communications Platform as a Service (CPaaS) market, was…
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Messenger Marketing is one of the latest marketing strategies that use messaging platforms such as Facebook Messenger, WeChat, WhatsApp, Telegram, etc., for marketing purposes. Messenger Marketing can work wonders by generating leads,…
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This virtual event is designed for leaders and practitioners at banks and credit unions to explore how chatbots and virtual assistants are changing the digital banking experience. Finn AI, a market leader in Conversational…
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Few banks are disclosing the number of AI users that engage with their chatbots.   Why?  Bank of America reported about 20 million or about 30% of their customers arere using ERICA – their chatbot.   ERICA has been in use for about 4 years,…
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Integrated Online Payment Management Through LawPay to Free Up Time for Lawyers LawPay, the leading online payment solution for legal professionals, has partnered with BOTS Inc. to integrate online payments processes via…
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Gartner Research Signals a Shift from Rep-Enablement Technologies to Increasing Focus and Investments in Understanding Customers Through Analytics Investments in technologies focused on the customer are rapidly becoming a top…
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One of the biggest buzzwords in all of business today is “analytics.” The term is often used generically, when it can actually mean different things to people depending on someone’s role or industry, or even, their company’s size. The…
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7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services, announced it has been positioned by Aragon Research, Inc. in the Leader section of the Aragon Research Globe for Conversational AI 2021.…
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Ivy.ai, an industry leader in Artificial Intelligence chatbots for Higher Education, offers a chatbot that helps institutions streamline name, image and likeness policies for athletic programs. Ivy.ai can streamline resources and policies…
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Few banks are disclosing the number of AI users that engage with their chatbots. Why?  Bank of America reported about 20 million or about 30% of their customers arere using ERICA – their chatbot.   ERICA has been in use for about 4…
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-Unbiased artificial intelligence (AI) -Verified in accordance with BSI’s catalog for trustworthy AI (AIC4) -Software developed and operated in Germany Artificial intelligence is moving into ever more areas of our everyday lives.…
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New funding will advance the expansion of Hyro’s AI-powered Adaptive Communications Platform across key verticals Hyro, a leader in conversational artificial-intelligence (AI) solutions, today announced that it has closed a $10.5 million…
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Vantage 2 delivers ready-to-use AI skills for intelligent automation. The ABBYY Marketplace allows users to try cognitive skills accelerating their automation initiatives. ABBYY, a Digital Intelligence company, announced today, during…
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The Covid-19 pandemic changed the kind of technologies support teams and customer facing teams needed to invest in, in order to drive business productivity. Shalin Jain, CEO at HappyFox weighs in with a few thoughts: ______ Tell us a…
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Sabio Group, Europe’s leading technology and digital CX service provider, has acquired Fonetic, a leading Spanish provider of cloud-enabled AI voicebots, chatbots and customer behaviour analytics solutions. The announcement strengthens…
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In recent conversations with leading marketing and sales experts in the technology marketplace, there were many thoughts being exchanged on how the growing use and impact of marketing technology is meant to enhance the end user experience…
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As contact centers are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company’s global customer experience and contact center offerings. The solution, a cloud-based…
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Please tell us about your current role and responsibilities at ReadSpeaker. I was appointed President - North America of ReadSpeaker on May 1, 2020. This role is one where you jump out of bed in the morning excited to start working. I…
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Traditional assumptions about omnichannel messaging don’t cut it in today’s increasingly dispersed and digital world. Omnichannel messaging was originally premised on the question, “Where are my customers?” Now, with customers using such a…
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AI chatbot technology automatically identifies and answers frequently asked queries, it provides seamless escalation to customer care agents and increases both customer satisfaction and agent productivity Socialbakers, the leading…
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