ChurnZero

It’s said that life is made up of a collection of moments. The same can be said about your customer experience. When viewed in isolation, these moments seem insignificant – an email here, a conversation there. But your customer experience isn’t defined by a single interaction (though there are certainly memorable ones). It’s the cumulative impact of the trivial and routine encounters that ultimately shape your customer’s perspective of your brand. Customer retention is a long-term game driven by consistency and…

Access to better and regular online behaviour data and metrics will be key to growing marketing and martech investments in 2021 and beyond. Catch more on what the experts predict and what best practices can be used to lift your marketing ROI in this weekly martech highlight: MarTech Quote-of-the-Week! As CRO, the end goal is to increase revenue streams from new and existing customers. But our paradigm of sales success has shifted to where it’s not necessarily specific to the individual, or about “who” sells the most…

In what ways should marketers be preparing for the rest of 2021? Hunter Montgomery, Chief Marketing Officer at ChurnZero shares his thoughts while taking us through a few marketing learnings in this quick chat: ______ Tell us a little about yourself Hunter…we’d love to hear about your role, a typical day at work? I’ve been in B2B marketing for over 20 years with a majority of that time spent in B2B SaaS. In my current role at a small(ish!) high-growth company, I’m involved at the tactical and strategic level.  This an…

There are several factors that will influence how marketing and sales leaders build out and shape their teams in 2021 amid the ongoing Covid-19 pandemic. Stay abreast of the latest in martech and on what leaders in marketing technology are doing, in this weekly highlight. MarTech Quote-of-the-Week! Another important challenge being faced are the growing privacy concerns among consumers and policy makers. According to a recent Forrester Consulting survey, 80% of marketers within the financial services sector said that new…

New resources to help market-leading Customer Success platform expand its ecosystem, team, and product development capabilities. ChurnZero, the highest-rated and fastest-growing Customer Success platform for subscription businesses, today announced that it has received $25 million in Series B funding led by JMI Equity, a growth equity firm focused on investing in leading software companies. Returning investors in the round include Baird Capital and Grotech Ventures. To date, this investment brings the total…

ESG is now offering a Digital Customer Success Starter Pack to augment ChurnZero customers’ bandwidth ChurnZero, a real-time Customer Success platform, announces a partnership with Customer Success as a Service provider, ESG, to offer a Digital Customer Success Starter Pack to their customer base. Communication is essential to maintaining a healthy relationship with your end users, however some organizations might find themselves struggling to create or execute on a digital Customer Success strategy. To help ChurnZero…