cloud communication

For the second year in a row, Frost & Sullivan has named Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, as the Asia-Pacific Communications Platform as a Service (CPaaS) Provider of the Year. Vonage was recognized for the Vonage Communications Platform, which allows for the integration of fully programmable APIs into existing products, workflows, and systems and from which the Company’s unified communications and contact center solutions are built. The Vonage…

Global leader in unified cloud communications taps long time veteran to prepare company for next phase of revenue growth and increased value to investors and customers Voxox, a global leader in cloud-based communication solutions for businesses, announced the appointment of Cleve Adams as Chief Executive Officer. Adams brings over 20 years of experience in founding and leading global organizations towards success. He has successfully achieved five exits as CEO with an average 21x ROI to investors and spearheaded an…

Voxox, an innovator in cloud communication solutions and operator for business communications systems for small businesses in the United States under Cloud Phone and VoxDirect brands, and Passage Telecom, a leading Nigerian ISP, announced their partnership. As part of the agreement, Passage Telecom is white labeling Voxox Cloud Phone and is now offering the service in Nigeria under the brand, Business Call Solutions, complete with Nigerian telephone numbers. Voxox is partnering with operators worldwide to jointly operate the…

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Genesys (Customer experience), Nextiva (Unified Communication), Mastercard (B2B Commerce), Mood Media (Mobile Marleting), and ShipStation (E-commerce). Genesys Unveils Industry’s First True Multicloud Architecture for Contact Centers Genesys, a global leader in cloud customer experience and contact center solutions, has announced the industry’s first native multicloud architecture.…

Nextiva makes a statement with its most significant channel investment to date Nextiva, a leading cloud communication and collaboration company, announced its most significant channel investments yet, launching its new channel partner program, NeXus, and an all-star expansion of its channel leadership team, including long-time Microsoft senior executive Eric Martorano as CRO and three industry channel veterans. These investments reflect Nextiva’s excellent experience in the channel, and a doubling-down on their commitment…

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched a new developer champions program, Vonage Voyagers, to assemble a team of developers passionate about building connected applications and inspiring their communities. The program has been designed to drive high-quality product feedback from a diverse pool of users; promote the creation of useful content; and increase the frequency and quality of support provided by and for the developer community. The…

Digerati Technologies, Inc., a provider of cloud services specializing in UCaaS (Unified Communications as a Service) solutions for the small to medium-sized business (“SMB”) market, is pleased to provide an update to its previously announced definitive agreement to acquire Miami-based Nexogy, Inc. (“Nexogy”), a leading provider of cloud communication and broadband solutions tailored for businesses. Marketing Technology News: AdTech Partnership: Bonzai Brings Creative Ad Formats to Adobe Advertising Cloud The Company and…

Seasoned executive to oversee rapid growth of video, voice, and messaging collaboration products and infrastructure SignalWire, Inc., a Sand Hill Road venture backed cloud communications provider, today announced that it has appointed Aseem Asthana as the company's new Vice President of Product Management. Asthana brings over 15 years of experience developing rapid growth product strategies for companies like Symantec and Barracuda Networks. Marketing Technology News: Qello Concerts by Stingray and Stingray Karaoke Now…

Healthcare Specialist Enables Nurses to Maintain Vital Patient Support, As Well As Allowing Contact Centre Staff to Work Safely, Securely and Effectively from Home Using 8x8 X Series 8x8, Inc., a leading integrated cloud communications platform provider, announced Bionical Solutions, a healthcare specialist, is using 8x8 technology to ensure nurses in the United Kingdom can continue to provide virtual one-to-one care for patients at this critical time. Bionical Solutions has quickly established itself as a provider of…

Combined solution provides organizations with cloud contact center, cloud PBX, video meetings and team messaging to ensure everyone can work productively from home NICE inContact, a NICE business and the leader in cloud contact center, in partnership with RingCentral, Inc., a leading provider of global enterprise cloud communications, today announced a special offer to enable organizations to rapidly transition their entire workforce, including contact center agents, to work from home. The offer includes NICE inContact…

Global Technology Sales and Marketing Agency Enables Sales Representatives to Work Safely and Effectively from Home on 8x8 Cloud Communications Solution 8x8, Inc., a leading integrated cloud communications platform, announced EIMS, a United Kingdom-based technology lead-generation, sales and channel agency with global operations, is now using the 8x8 cloud communications solution to enable its sales representatives across Spain, the UK and New Zealand to safely and productively work from home. EIMS, founded in 1996,…

Zero-Friction Customer Engagement Platform to do away with waiting on hold forever MessageBird, the cloud communications platform company, has announced it is on a mission to do away with waiting on hold forever by officially entering the $350 Billion Customer Service market with the launch of Inbox.ai. Recently named by both Gartner and IDC analysts as a leader in the rapidly growing cloud communications space, with Inbox.ai MessageBird is now taking on an even larger market with the unveiling of the first customer…

Recent Customer Care and Service Provisioning Success Has Followed Lingo Communications, LLC, ("Lingo") a leading global Cloud/UC communications and managed service provider dedicated to serving the SMB market, announced today that it completed the roll-out of enhanced back-office systems and capabilities in Q1 2020. Lingo added 15 additional Customer Care staff in its Atmore, AL, Call Center, increasing total staffing in that center to 75. At the same time, Lingo reduced a significant amount of headcount from an…

Complete Offering of Cloud/UC, Managed and Legacy Solutions Attract Partners Lingo Communications, LLC, ("Lingo") a leading global Cloud/UC communications and managed service provider dedicated to serving the SMB, market, announced the signing of its 135th new Agent Partnership agreement since it began building the Partner Sales Channel in early 2019. In the past year, Lingo has been able to build a robust, nationwide Partner Sales Channel, and differentiate themselves in the marketplace, by offering a "one-stop-shop"…

Cloud Communications Platform Offers Enhanced Call Center Functionality for CX Optimization 2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, unveiled their next-gen call center solution, rivaling market leaders in the call center space. Call Center Pro (CCPro) offers an intuitive and seamless call center experience and helps SMBs transform basic call center experiences into opportunities to amplify the customer experience through scalable architecture, untapped integration…

Reserved for only the most strategic partners, Carousel is recognized for its robust cloud contact center and UC&C engineering capabilities Carousel Industries, a leading national IT, managed services, and cloud provider with an unwavering focus on ensuring customer success, announced that it has been named a Platinum Partner by RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. A designation held by RingCentral’s most strategic partners,…

Customer and Developer Conference to Feature Keynote Addresses from Ken Jennings, Duncan Milner Vonage, a global leader in business cloud communications, has announced its worldwide customer and developer conference — Vonage Campus 2019 — scheduled for October 29-30 in San Francisco. The high-energy thought leadership event will present customers, partners, and developers with speakers, sessions, and demonstrations that explore the future of business cloud communications. The inaugural event will feature a keynote…

Prestigious Award Voted by Intelisys Sales Partners and Colleagues and Presented at 2019 Channel Connect Conference 8x8, Inc., a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, announced it was named the Partners' Choice Award – Top Overall Supplier by Intelisys, Inc., a ScanSource company, and one of the nation’s leading providers of technology services. The award, which was announced at the recent…

54 percent of consumers believe that reaching an IVR menu when calling a business makes for a poor customer experience, leading more than half to abandon the company altogether Vonage, a global business cloud communications leader, published new research which reveals that more than half (51%) of consumers have abandoned a business altogether because they’ve reached an automated menu of options, known as Interactive Voice Response (IVR) – losing that company £130 per customer every year. The 2019 Vonage IVR survey,…

Vonage's Announcement to Acquire NewVoiceMedia Would Advance Company's Strategy to Provide an Integrated, Cloud Communications Platform Today, Vonage Holdings Corp. has entered into an agreement to acquire privately-held Contact Center platform provider,  NewVoiceMedia. In an official press release, Vonage has agreed to acquire NewVoiceMedia for an equity price of $350 million paid in cash. The acquisition combines Vonage's robust UCaaS and CPaaS solutions with NewVoiceMedia's pure-play cloud contact center offerings,…