Browsing Tag

cloud communication

Technology Enabled Care in the Home: Virtual Video Calling Helps Nurses Deliver Vital Patient Care With 8×8

Healthcare Specialist Enables Nurses to Maintain Vital Patient Support, As Well As Allowing Contact Centre Staff to Work Safely, Securely and Effectively from Home Using 8x8 X Series 8x8, Inc., a leading integrated cloud communications platform provider, announced Bionical Solutions, a healthcare specialist, is using 8x8 technology to ensure nurses in the United Kingdom can continue to provide virtual one-to-one care for patients at this critical time. Bionical Solutions has quickly established itself as a provider of…

NICE inContact and RingCentral Announce Joint Offering Helping Organizations Transition Employees to Work from Home Rapidly and at No Cost

Combined solution provides organizations with cloud contact center, cloud PBX, video meetings and team messaging to ensure everyone can work productively from home NICE inContact, a NICE business and the leader in cloud contact center, in partnership with RingCentral, Inc., a leading provider of global enterprise cloud communications, today announced a special offer to enable organizations to rapidly transition their entire workforce, including contact center agents, to work from home. The offer includes NICE inContact…

Sell From Home: EIMS Shifts to Remote Sales Engagement in Spain, the UK and New Zealand with 8×8

Global Technology Sales and Marketing Agency Enables Sales Representatives to Work Safely and Effectively from Home on 8x8 Cloud Communications Solution 8x8, Inc., a leading integrated cloud communications platform, announced EIMS, a United Kingdom-based technology lead-generation, sales and channel agency with global operations, is now using the 8x8 cloud communications solution to enable its sales representatives across Spain, the UK and New Zealand to safely and productively work from home. EIMS, founded in 1996,…

MessageBird Enters $350 Billion Customer Service Market With Launch of Inbox.ai

Zero-Friction Customer Engagement Platform to do away with waiting on hold forever MessageBird, the cloud communications platform company, has announced it is on a mission to do away with waiting on hold forever by officially entering the $350 Billion Customer Service market with the launch of Inbox.ai. Recently named by both Gartner and IDC analysts as a leader in the rapidly growing cloud communications space, with Inbox.ai MessageBird is now taking on an even larger market with the unveiling of the first customer…

Lingo Launches Enhanced Back-Office Capabilities

Recent Customer Care and Service Provisioning Success Has Followed Lingo Communications, LLC, ("Lingo") a leading global Cloud/UC communications and managed service provider dedicated to serving the SMB market, announced today that it completed the roll-out of enhanced back-office systems and capabilities in Q1 2020. Lingo added 15 additional Customer Care staff in its Atmore, AL, Call Center, increasing total staffing in that center to 75. At the same time, Lingo reduced a significant amount of headcount from an…

Lingo Announces Expansion of Agent Partnerships

Complete Offering of Cloud/UC, Managed and Legacy Solutions Attract Partners Lingo Communications, LLC, ("Lingo") a leading global Cloud/UC communications and managed service provider dedicated to serving the SMB, market, announced the signing of its 135th new Agent Partnership agreement since it began building the Partner Sales Channel in early 2019. In the past year, Lingo has been able to build a robust, nationwide Partner Sales Channel, and differentiate themselves in the marketplace, by offering a "one-stop-shop"…

2600Hz Launches Next-Gen Call Center Solution Targeting Personalization of the Customer Experience

Cloud Communications Platform Offers Enhanced Call Center Functionality for CX Optimization 2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, unveiled their next-gen call center solution, rivaling market leaders in the call center space. Call Center Pro (CCPro) offers an intuitive and seamless call center experience and helps SMBs transform basic call center experiences into opportunities to amplify the customer experience through scalable architecture, untapped integration…

Carousel Industries Joins RingCentral’s New Platinum Partner Program

Reserved for only the most strategic partners, Carousel is recognized for its robust cloud contact center and UC&C engineering capabilities Carousel Industries, a leading national IT, managed services, and cloud provider with an unwavering focus on ensuring customer success, announced that it has been named a Platinum Partner by RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. A designation held by RingCentral’s most strategic partners,…

Vonage Campus 2019 to Explore Future of Cloud Communications

Customer and Developer Conference to Feature Keynote Addresses from Ken Jennings, Duncan Milner Vonage, a global leader in business cloud communications, has announced its worldwide customer and developer conference — Vonage Campus 2019 — scheduled for October 29-30 in San Francisco. The high-energy thought leadership event will present customers, partners, and developers with speakers, sessions, and demonstrations that explore the future of business cloud communications. The inaugural event will feature a keynote…

8X8 Recognized by Channel Master Agent Intelisys as the 2019 Partners’ Choice Overall Supplier

Prestigious Award Voted by Intelisys Sales Partners and Colleagues and Presented at 2019 Channel Connect Conference 8x8, Inc., a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, announced it was named the Partners' Choice Award – Top Overall Supplier by Intelisys, Inc., a ScanSource company, and one of the nation’s leading providers of technology services. The award, which was announced at the recent…

Vonage Research Reveals IVR Horror Costs Businesses £130 Per Customer Each Year

54 percent of consumers believe that reaching an IVR menu when calling a business makes for a poor customer experience, leading more than half to abandon the company altogether Vonage, a global business cloud communications leader, published new research which reveals that more than half (51%) of consumers have abandoned a business altogether because they’ve reached an automated menu of options, known as Interactive Voice Response (IVR) – losing that company £130 per customer every year. The 2019 Vonage IVR survey,…

Vonage Expands Vision in Cloud Contact Center Market with the Decision to Acquire NewVoiceMedia

Vonage's Announcement to Acquire NewVoiceMedia Would Advance Company's Strategy to Provide an Integrated, Cloud Communications Platform Today, Vonage Holdings Corp. has entered into an agreement to acquire privately-held Contact Center platform provider,  NewVoiceMedia. In an official press release, Vonage has agreed to acquire NewVoiceMedia for an equity price of $350 million paid in cash. The acquisition combines Vonage's robust UCaaS and CPaaS solutions with NewVoiceMedia's pure-play cloud contact center offerings,…