cloud contact center solutions

Offering extends market-leading collaboration tool with global enterprise cloud call center platform for complete enterprise communication solution  3CLogic, a leading provider of cloud contact center solutions, today announced its latest integration with Microsoft Teams. The combined offering will streamline communication between back-office resources and front-line call center agents to enhance the overall customer experience. “We are excited to extend this new integration to our current and future enterprise…

NICE inContact, a NICE business and the leader in cloud contact center solutions, today announced that its CXone@home offering has been expanded to include the complete suite of workforce engagement and optimization (WFO) capabilities to ensure agents are productive while working from home. CXone@home is Expanded to Include Workforce Engagement Suite to Ensure Agent Productivity While Working at Home. Many organizations that have shifted to work from home now face challenges of engaging and ensuring performance of…