Cloud Solution

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, was selected by Intelisys as an innovative solution for contact centers and customer support organizations. Our solution powers major brands by providing the simplest and most powerful AI-powered software that is perfect for any modern contact center looking to deploy new digital channels, provide omnichannel customer journeys, monitor the quality of 100% of interaction on all channels, or implement AI for self-service channels and…

LumApps, a leading Software-as-a-Service provider of cloud-based enterprise communication solutions, announced a new free Crisis Communications and Business Continuity platform. This prepackaged solution is designed to support US businesses currently challenged by connecting remote employees. Now, organizations and employees can closely communicate, collaborate, and share critical information — while adhering to their organization's health and safety protocols. Marketing Technology News: Eros Now First Partners with…

INNOVATION - That’s a watchword for software suppliers and IoT companies. In the process of developing meaningful products, one particular aspect must be evaluated: how software is used. Some companies have effective programs for measuring and responding to this, while others struggle with establishing efficient plans. As consumption- and usage-based models grow, usage data plays an increasingly important role. Whether software is in the Cloud, on-prem, or embedded, gathering usage data about it is crucial. Without it,…