Browsing Tag

communications platform

AVCtechnologies Completes Strategic Acquisition of Ribbon’s Kandy Communications

Creates an end-to-end Cloud Managed Services company with a comprehensive suite of Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), and Contact Center as a Service (CCaaS) capabilities Ribbon Communications Inc. and American Virtual Cloud Technologies, Inc. announced that they have completed the previously announced acquisition of Kandy Communications (Kandy) by AVCT. Kandy complements AVCT’s April 2020 acquisition of Stratos Management Systems, Inc. by providing a full suite of…

Salesforce Signs Definitive Agreement to Acquire Slack

Salesforce, the global leader in CRM, and Slack Technologies, Inc., the most innovative enterprise communications platform, have entered into a definitive agreement under which Salesforce will acquire Slack. Under the terms of the agreement, Slack shareholders will receive $26.79 in cash and 0.0776 shares of Salesforce common stock for each Slack share, representing an enterprise value of approximately $27.7 billion based on the closing price of Salesforce’s common stock on November 30, 2020 Combining Slack with…

MSC Mediterranean Shipping Company Selects 8×8 Open Communications Platform

8x8, Inc., a leading integrated cloud communications platform provider,  announced that MSC Mediterranean Shipping Company, a global leader in transportation and logistics, has selected 8x8 to transform its global communications, collaboration, and customer engagement infrastructure onto a single cloud platform, deploying the 8x8 Open Communications Platform, including 8x8 Voice for Microsoft Teams, internationally across more than 155 countries and 493 locations. MSC is one of the world’s largest shipping lines in terms…

Inbenta Announces Partnership With IntelePeer

Inbenta Technologies, a global leader in Symbolic AI-based Customer Interactions applications (artificial intelligence (AI) and natural language processing (NLP) products) announced a new partnership with IntelePeer, a leading Communications Platform as a Service (CPaaS) provider. The combined partnership will empower users to build smarter and more powerful workflows so organizations can provide more innovative, agile, and scalable customer and employee support processes. Marketing Technology News: DoubleVerify Announces…

NYNJA Adds Enhanced Background Noise Cancellation; Solves The Biggest Challenge Facing Remote Work, Unintended And Distracting Noise

Upgraded Conference Call Management, in-Line Translation and Transcription and Audio Visual Representation Continue to Drive Most Intuitive, Reliable and Secure Communications Platform NYNJA, the security-first, all-in-one communications platform for all mission-critical communications needs, announced the launch of an enhanced version of its background noise cancellation technology (BNC) that provides users with the industry’s most advanced technology to mitigate noise during teleconferencing. NYNJA is the first to…

New Study Shows Contact Centers Using Over-the-Top CPaaS Solutions See Major Results

IntelePeer Customers saw 31% Increase in CX Ratings, 53% saw an Increase in New Revenue, and 28% saw a Decrease in Operational Spending IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced the results of a custom research study conducted by Nemertes Research, focusing on critical business and technology challenges faced by companies using on-premises contact centers and how they plan to address these within the next two to five years. With the majority of larger enterprises still using…

IntelePeer Announces HIPAA Compliance

Atmosphere CPaaS Provides Healthcare & Pharmaceutical Enterprises with Assurance of Security and Compliance to Protect Customer Data. IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced Atmosphere CPaaS is now compliant with the Health Insurance Portability and Accountability Act (HIPAA), the U.S. national standard set for health information security and privacy. IntelePeer is committed to the protection of its customers’ data and ensuring its solutions meet the stringent…

IntelePeer Announces Program to Assist Small Businesses with COVID-19 Recovery

Company is committing over a quarter of a million dollars for small businesses to have access to communications services as they resume operations IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today the launch of its Small Business Recovery Program. The company is offering over a quarter of a million dollars to assist small businesses across the country communicate with their customer bases as states begin to ease COVID-19 restrictions and closures. Marketing Technology News:…

Seersite Acquires StreetReader, Appoints Boris Markovich as CEO

Seersite announced that it has acquired StreetReader, the curated communications platform for executives. As part of the transaction, Boris Markovich, founder and CEO of StreetReader, has joined Seersite as CEO Seersite announced that it has acquired StreetReader, the curated communications platform for executives. As part of the transaction, Boris Markovich, founder and CEO of StreetReader, has joined Seersite as CEO. Rob Pflieger, Chief Investment Officer of Palm Ventures, Seersite’s lead investor, stated: “We are…

New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centers

Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform Calabrio, the customer experience intelligence company, has announced a deep technology integration with Twilio and Twilio Flex, its programmable contact center platform. The cloud-to-cloud integration fills a gap for modern contact centers looking for a customizable, data-driven environment by combining the capabilities of workforce engagement management (WEM) and…

Frost & Sullivan Recognizes Vonage as Asia-Pacific Communications Platform as a Service Provider of the Year

The Vonage API Platform, formerly known as Nexmo the Vonage API Platform, was honored with Frost & Sullivan's 2019 Asia-Pacific Communications Platform as a Service Provider of the Year Award. Krishna Baidya, Head of Customer Contact Research, Digital Transformation Practice - Asia Pacific at Frost & Sullivan, said that Vonage's focus on developing innovative solutions, local market understanding and early investments are the cornerstone of its success in the Asia-Pacific region. "Vonage's platform abstracts…

Vonage Named Communications Platform as a Service (CPaaS) Asia-Pacific Provider of the Year by Frost & Sullivan

Frost & Sullivan has named Vonage, a global business cloud communications leader, as Communications Platform as a Service (CPaaS) Provider of the Year and a recipient of its annual Asia-Pacific Best Practices Awards recognizing Asia’s leading companies. Vonage’s API Platform, formerly known as Nexmo, the Vonage API Platform, was recognized for its innovative communications APIs technology and for providing businesses with the ability to connect and communicate with customers via their own preferred channels (chat,…

Data: Investment in Workplace Communications on the Rise

New Research Reveals Investment in Workforce Communications on the Rise a New SocialChorus Study Finds Organizations Are Spending More on Employee Engagement Than They Were Two Years Ago, yet Still Struggle to Measure Effectiveness SocialChorus, a global workforce communications platform, announced results from its 2019 Internal Communications Index, which examines how internal communicators are grappling with a multitude of changes in the workplace, from expectations of the C-suite to how they measure effectiveness and…

Three Trends Shaping the Messaging Space – and What They Mean for Marketers

Digital platforms have transformed how we communicate. From the introduction of email to the new social media apps that pop up every day, communications platforms have created big opportunities for marketers to find and reach customers (both current and prospective). The next communications frontier for marketers is messaging apps. While not necessarily an innovative or new concept, messaging platforms are fundamentally changing how consumers connect with friends, family, and their favorite brands. In fact, recent data…