Confirmit

Confirmit achieves a differentiated rating in the market approach, customisation, and recommendations and workflow criteria Confirmit, the leading global solutions provider for Employee Experience (EX), Customer Experience (CX), and Market Research was named a Leader by independent research firm Forrester in a new report: The Forrester New Wave: EX Management Platforms For Large Enterprises, Q1 2020. Marketing Technology News: Reputation.com Welcomes Rebecca Biestman as Chief Marketing Officer The Forrester New Wave EX…

Innovative text analytics solution from Confirmit is uncovering a treasure trove of customer, employee, and market insights Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience (EX), and Market Research (MR) announced that its text analytics platform Confirmit Genius has been recognized in CUSTOMER Magazine's 22nd Annual Award. Recognized as an industry leading customer experience solution, Confirmit Genius has been announced by TMC as a 2020 CUSTOMER Product of the Year Award…

Verdane Capital IX (Verdane) Is the Major Investor in Data Visualization Reporting Firm Dapresy AB and Will Merge the Two Companies Verdane, the Northern European specialist growth equity investor, has acquired Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience and Market Research. Verdane is the major investor in data visualization reporting firm Dapresy and will merge the two companies. "The combination of the Dapresy and Confirmit solutions will be unmatched in the…

Enhancements to Customer Experience Strategy Drive Improvements at Every Stage of the Customer Journey Confirmit has announced that RS Components (RS), a global multi-channel provider of industrial and electronic products and solutions, has expanded its highly successful strategic Voice of the Customer (VoC) program, underpinned by Confirmit Horizons, with the addition of the Confirmit Genius text analytics solution. The enhanced approach spans the full buying journey to build a clear – and actionable – picture of the…

Confirmit has announced a tranche of new features to its Confirmit Horizons platform. Together, they provide a seamless digital experience that delivers richer insights from Customer Experience and research programmes. The latest innovations simplify the challenges of understanding and acting on digital feedback. The major developments include new partnerships with Brandwatch and Tealium, a new Digital Feedback module for easily configuring web and app intercepts, and enhanced, AI-driven text analytics. This combination…

Leading Industrial Tools and Services Supplier Benefits from Confirmit’s Holistic Approach to CX Programme Development Cromwell, a leading UK and international supplier of high-quality industrial tools and services, has launched a strategic Customer Experience (CX) programme, underpinned by Confirmit Horizons, to enhance its long-term commitment to delivering a truly customer-focused service. Its investment in Confirmit Horizons in June this year follows the centralisation of its customer service processes following…

Confirmit leads with technological developments, greater global reach, and industry recognition across the globe Confirmit, the leading global solutions provider for Voice of the Customer (VoC), Voice of the Employee and Market Research (MR) is poised to enter 2020 with enhanced technology, greater global alignment, and top industry recognition to meet the evolving needs of its global client base. As part of its focus on meeting the technological, security and compliance needs of a global client base, Confirmit will…

Customization, Security and Accessibility Drive a Successful Long-Term Partnership Knowledge Systems & Research, Inc. (KS&R), a global Market Research firm, will continue to harness Confirmit's most innovative solutions to support their growth. The long-running partnership, which spans close to two decades, enables KS&R to create highly customized, proprietary data collection platforms and meet the increasingly stringent security and accessibility requirements that its customers demand. "Our clients'…

The gap between CX Leaders and Laggards is widening according to the newly published State of Customer Experience 2019 report. In one of the largest global surveys of its kind, over 800 CX professionals from around the world were surveyed by Confirmit. The number of CX Leaders – programs who are receiving significantly increased investment as a result of delivering financial, cultural, and operational value – has declined. Other markers have dropped back to 2017 levels. The 2018 survey urged CX professionals to focus on…

Research reveals CX 'evolution and revolution' is key to driving change The gap between CX Leaders and Laggards is widening according to the newly published State of Customer Experience 2019 report. Many Customer Experience teams are struggling to prove the value of their programs, and investment is being threatened. The results of the survey indicate that in order to reverse the trend, practitioners need to embrace both CX evolution and CX revolution. In one of the largest global surveys of its kind, over 800 CX…

Company recognized for outstanding service and innovation in the MR industry Quirk's has named Confirmit a finalist for the Market Research (MR) Supplier Award, part of the larger Marketing Research and Insight Excellence Awards. The MR Supplier Award recognizes marketing research and insight firms making outstanding contributions to the success of brands, and consistently exhibiting a collaborative business relationship with clients. To help businesses make better decisions, Confirmit (via Confirmit Horizons) brings…

Highly Experienced Customer Experienced Practitioner Joins Sydney Team Confirmit has announced the appointment of highly experienced Andrew Farries as Director, Customer Experience Consulting in Australia. Based in Sydney, Andrew brings with him extensive knowledge in customer experience, customer transformation, customer strategy, human-centred design and marketing strategy. Andrew joins Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research from the NAB…

Market Research Businesses Recognised as Leaders for Innovation and Excellence Confirmit announced the winners of the 2019 AIR (Achievement in Insight and Research) Awards. The AIR Awards were created to recognise Confirmit customers who are driving the Market Research industry forward by demonstrating innovation and excellence to enhance business performance. Ken Østreng, CEO at Confirmit, says of the programme: “Great research is at the heart of business decision making. We are delighted to recognise the people and…

Latest Release of Confirmit Horizons Drives Research Management Efficiency and Usability Confirmit is giving Market Research organizations greater reporting, management and usability capabilities with the latest release of its comprehensive software platform, Confirmit Horizons. Terry Lawlor, EVP Product Management at Confirmit, said: “Market Research businesses are constantly evolving and need evolutionary technology to support them in their day-to-day activities. Our agile development combined with continuous…

Appointment marks continued focus on best practice and partnership Confirmit has announced the promotion of Chris Brown to the role of VP, Global CX Consulting. He will lead a globally aligned and expanding team of CX experts who deliver a suite of CX consulting services to clients across the U.S., EMEA and Asia Pacific. In the role, Brown will ensure that Confirmit's CX consulting offering provides the clear, consistent guidance that its customers need to deliver successful Customer Experience programs. Increasingly,…

Confirmit's B2B Account Health solution recognized for best-in-class innovation Confirmit announced that TMC, a global, integrated media company, has named Confirmit B2B Account Health solution as a Customer Experience Innovation Award winner. Confirmit B2B Account Health solution empowers teams to understand the accounts' status and manage revenue risk collaboratively with an easy, streamlined user interface. With Account Health, companies receive richer insights to proactively identify and address the customer issues…

As Market Researchers, we concern ourselves with people: their spending habits, their social tendencies, any piece of data that can give us a better understanding of consumers. Until recently, Generation Z (those under twenty-ones of the world) were of little concern to our practice. Their age made their market influence insignificant. However, today, Gen Z is estimated to have around $143 billion in buying power and influence around 93 percent of household spending. Needless to say, it is high time we start capturing data…

Clients Recognised for Success in Customer Experience Programmes and Commitment to Achieving True Business Excellence Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee, and Market Research announced the winners of the 2019 Confirmit ACE (Achievement in Customer Excellence) Awards. Established in 2005, the annual award programme recognises Confirmit clients who demonstrate proven excellence and innovation in their Customer Experience programmes. This year’s programme focused…

Shelly Chandler, Vice President of Customer Experience Consulting, to Serve on Board Confirmit, the world’s leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions, announced that Shelly Chandler, Vice President of Customer Experience Consulting, has joined the Leadership Board for Rutgers University Customer Experience Certificate Program. The Board supports attendees of the Rutgers Customer Experience Certificate Program who are immersed in an intensive,…

Global Materials Handling Giant Selects Confirmit for Three-Year CX Deal TVH, the global supplier of parts and accessories for material handling and industrial equipment, has selected Confirmit to support the implementation of its new worldwide Voice of the Customer (VoC) program. The program, which focuses on the TVH Parts business, underpins TVH's corporate mission to drive excellence in customer relationships. It will be delivered as part of a three-year deal with Confirmit. Silke Verfaillie, Business Project…