Confirmit

Leading HVAC provider launches touchpoint-based CX programme to drive growth IMI Hydronic Engineering, the industry-leading provider of innovative and reliable HVAC solutions, has selected Confirmit Horizons as the platform to support its new customer experience (CX) programme. IMI Hydronic Engineering is working with Confirmit to build a series of surveys that will deliver a clear picture of the customer experience across key touchpoints throughout the customer journey. Surveys will be automatically triggered through…

New panel will uncover insights into Jewish life in the UK Confirmit has announced that JPR, the Institute for Jewish Policy Research, has selected Confirmit as its partner to create a new UK-wide panel. The panel will capture the experiences and opinions of people from all denominations of Judaism and from those who are not affiliated. It will be the first of its kind at this scale in the world. JPR is the leading research institute in Europe specialising in analysing the state and position of the contemporary Jewish…

Further expansion of leadership team Confirmit has announced the appointment of a new Chief Operating Officer and Head of Legal to its leadership team. Giles Whiting joins as COO, bringing his expertise in building high-performing teams, executing growth strategies, and product development. Rebecca Wright joins the team as Head of Legal, to oversee and deliver efficient legal strategies and compliance programs across an international landscape. Whiting said: "I'm excited to join the team at what feels like the start of…

New role signals commitment to accelerated product innovation Confirmit has appointed Tobi Andersson to the new role of Chief Product Officer to lead Confirmit's product strategy and vision. The announcement follows the recent acquisition of Confirmit by Verdane, its merger with Dapresy and the appointment of Kyle Ferguson as CEO. Andersson, formerly CEO at Dapresy, will be responsible for the integration of the Confirmit Horizons and Dapresy platforms, working with customers, partners and the combined product…

Ferguson brings expertise in high-growth SaaS organizations to insights market leader Confirmit, the leading global solutions provider for Customer Experience, Employee Experience, and Market Research today announced that Kyle Ferguson has joined the company as Chief Executive Officer. Ferguson is a seasoned executive with a track record of developing and leading high performing teams in the SaaS technology space, while supporting these businesses through necessary investment and growth stages. Ferguson said: "I am…

Industry body will focus on customer experience to boost membership Confirmit has announced that ACCA (the Association of Chartered Certified Accountants), the global body for professional accountants, will harness the Confirmit Horizons platform to run its programme of research activity and to understand and improve the experience for existing and future members at different stages of their journey with ACCA. ACCA’s investment in Confirmit, which forms a three-year agreement, will include the ability to capture…

Resource Hub enables insight professionals to play their part in building stronger future for their organisations Confirmit has announced a series of initiatives designed to support the Market Research, Customer Experience (CX), and Employee Experience (EX) industries over the coming months as result of the COVID-19 pandemic. The COVID-19 Resource Hub delivers a programme of solutions and resources that will help insight professionals interact with each other, learn from Confirmit’s experienced consulting team, and take…

Confirmit achieves a differentiated rating in the market approach, customisation, and recommendations and workflow criteria Confirmit, the leading global solutions provider for Employee Experience (EX), Customer Experience (CX), and Market Research was named a Leader by independent research firm Forrester in a new report: The Forrester New Wave: EX Management Platforms For Large Enterprises, Q1 2020. Marketing Technology News: Reputation.com Welcomes Rebecca Biestman as Chief Marketing Officer The Forrester New Wave EX…

Innovative text analytics solution from Confirmit is uncovering a treasure trove of customer, employee, and market insights Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience (EX), and Market Research (MR) announced that its text analytics platform Confirmit Genius has been recognized in CUSTOMER Magazine's 22nd Annual Award. Recognized as an industry leading customer experience solution, Confirmit Genius has been announced by TMC as a 2020 CUSTOMER Product of the Year Award…

Verdane Capital IX (Verdane) Is the Major Investor in Data Visualization Reporting Firm Dapresy AB and Will Merge the Two Companies Verdane, the Northern European specialist growth equity investor, has acquired Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience and Market Research. Verdane is the major investor in data visualization reporting firm Dapresy and will merge the two companies. "The combination of the Dapresy and Confirmit solutions will be unmatched in the…

Enhancements to Customer Experience Strategy Drive Improvements at Every Stage of the Customer Journey Confirmit has announced that RS Components (RS), a global multi-channel provider of industrial and electronic products and solutions, has expanded its highly successful strategic Voice of the Customer (VoC) program, underpinned by Confirmit Horizons, with the addition of the Confirmit Genius text analytics solution. The enhanced approach spans the full buying journey to build a clear – and actionable – picture of the…

Confirmit has announced a tranche of new features to its Confirmit Horizons platform. Together, they provide a seamless digital experience that delivers richer insights from Customer Experience and research programmes. The latest innovations simplify the challenges of understanding and acting on digital feedback. The major developments include new partnerships with Brandwatch and Tealium, a new Digital Feedback module for easily configuring web and app intercepts, and enhanced, AI-driven text analytics. This combination…

Leading Industrial Tools and Services Supplier Benefits from Confirmit’s Holistic Approach to CX Programme Development Cromwell, a leading UK and international supplier of high-quality industrial tools and services, has launched a strategic Customer Experience (CX) programme, underpinned by Confirmit Horizons, to enhance its long-term commitment to delivering a truly customer-focused service. Its investment in Confirmit Horizons in June this year follows the centralisation of its customer service processes following…

Confirmit leads with technological developments, greater global reach, and industry recognition across the globe Confirmit, the leading global solutions provider for Voice of the Customer (VoC), Voice of the Employee and Market Research (MR) is poised to enter 2020 with enhanced technology, greater global alignment, and top industry recognition to meet the evolving needs of its global client base. As part of its focus on meeting the technological, security and compliance needs of a global client base, Confirmit will…

Customization, Security and Accessibility Drive a Successful Long-Term Partnership Knowledge Systems & Research, Inc. (KS&R), a global Market Research firm, will continue to harness Confirmit's most innovative solutions to support their growth. The long-running partnership, which spans close to two decades, enables KS&R to create highly customized, proprietary data collection platforms and meet the increasingly stringent security and accessibility requirements that its customers demand. "Our clients'…

The gap between CX Leaders and Laggards is widening according to the newly published State of Customer Experience 2019 report. In one of the largest global surveys of its kind, over 800 CX professionals from around the world were surveyed by Confirmit. The number of CX Leaders – programs who are receiving significantly increased investment as a result of delivering financial, cultural, and operational value – has declined. Other markers have dropped back to 2017 levels. The 2018 survey urged CX professionals to focus on…

Research reveals CX 'evolution and revolution' is key to driving change The gap between CX Leaders and Laggards is widening according to the newly published State of Customer Experience 2019 report. Many Customer Experience teams are struggling to prove the value of their programs, and investment is being threatened. The results of the survey indicate that in order to reverse the trend, practitioners need to embrace both CX evolution and CX revolution. In one of the largest global surveys of its kind, over 800 CX…

Company recognized for outstanding service and innovation in the MR industry Quirk's has named Confirmit a finalist for the Market Research (MR) Supplier Award, part of the larger Marketing Research and Insight Excellence Awards. The MR Supplier Award recognizes marketing research and insight firms making outstanding contributions to the success of brands, and consistently exhibiting a collaborative business relationship with clients. To help businesses make better decisions, Confirmit (via Confirmit Horizons) brings…

Highly Experienced Customer Experienced Practitioner Joins Sydney Team Confirmit has announced the appointment of highly experienced Andrew Farries as Director, Customer Experience Consulting in Australia. Based in Sydney, Andrew brings with him extensive knowledge in customer experience, customer transformation, customer strategy, human-centred design and marketing strategy. Andrew joins Confirmit, the leading global solutions provider for Customer Experience, Voice of the Employee and Market Research from the NAB…

Market Research Businesses Recognised as Leaders for Innovation and Excellence Confirmit announced the winners of the 2019 AIR (Achievement in Insight and Research) Awards. The AIR Awards were created to recognise Confirmit customers who are driving the Market Research industry forward by demonstrating innovation and excellence to enhance business performance. Ken Østreng, CEO at Confirmit, says of the programme: “Great research is at the heart of business decision making. We are delighted to recognise the people and…