contact center platform

New integrations with Microsoft Teams, Google Calendar, and Zapier further incorporate calling, meeting, and chatting features for enhanced, seamless workflows Fuze, the leading cloud-based communications provider for the modern global enterprise, announced the expansion of its next generation Fuze Integrations Ecosystem featuring new integrations with Microsoft Teams, Google Calendar, and Zapier in the Fuze Marketplace. The new offerings enhance end-user productivity and efficiency by embedding seamless calling, meeting,…

UJET Inc., the ultra-modern cloud contact center platform for customer-centric enterprises, announced Jeff Nichols as its new Chief Financial Officer (CFO). Nichols joins UJET’s executive leadership team where he will oversee UJET’s financial initiatives, strategy, performance, and growth. The announcement comes on the heels of the company’s $55 million Series C funding and rapid growth, having more than doubled to over 150 employees since shelter-in-place went into effect. Nichols brings more than 15 years of experience…

New additions to leadership team to drive enterprise growth strategy Fuze, the leading cloud-based communications provider for the modern global enterprise, announced the appointment of John Milton to general counsel and the additions of David Baum and Jay Markley as independent board members. As general counsel, Milton will oversee legal affairs for Fuze, focusing on the company’s domestic and international growth and managing intellectual property, data privacy, compliance, and transactions. Baum and Markley will sit as…

AVOXI, the leading cloud communications platform specializing in contact center and virtual number solutions, recently announced their ability to integrate must-have technologies like CRM into their contact center platform. Empowering support and sales teams to provide exceptional customer interactions, AVOXI is simplifying how contact centers manage their day to day workflows. Enterprise customers can now pull in important customer information directly into their web phones, automatically log tedious tasks like call…

Journey has designed a completely new approach to solving the digital identity challenge throughout every customer interaction using an innovative network and platform Journey is announcing a new way to verify customer identity and secure digital customer interactions using an award-winning and patent-pending "Zero Knowledge" network-based approach. It is the first and only platform that solves for privacy, security, and customer experience simultaneously, which unlocks huge improvements in customer satisfaction, fraud…

Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software for Innovative Enterprises, Selected by US-Based Airline A leading airline and travel company known for innovative customer experience has recently selected Bright Pattern Contact Center software powered by AI for its omnichannel contact center platform. With nearly 40 years of experience in leisure travel, the company offers low-fare alternatives to other airlines with exceptional customer experience. The airline plans to innovate and digitally…