contact center solution

Meera Vaidyanathan, VP of Product at Twilio Flex joins us to talk about Twilio's latest partnership with Frame AI while commenting on the benefits of predictive and generative AI capabilities: ___________ Welcome to this MarTech Series…
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Easy to use, manage and deploy, RingCX combines omnichannel contact center with Conversation Intelligence capabilities Integrates with RingCentral MVP for a complete employee and customer experience RingCentral, Inc.,…
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CM.com, a global leader in conversational commerce solutions, is excited to announce its partnership with SpeechLogix Inc., a leading provider of automated voice technology. CM.com, a global leader in conversational commerce solutions,…
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Leading AI company awarded top honor by the world's foremost sales and customer service awards program LivePerson, a global leader in Conversational AI, was presented with the Gold Stevie Award for Sales or Customer Service Solutions…
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Contact center solution empowers enterprises with a well-integrated, safe option for providing superior omnichannel customer service Sinch, the Customer Communications Cloud, announced its Sinch Contact Pro solution, supporting omnichannel…
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RingCentral, Inc, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced a Strategic Collaboration with Amazon Web Services, Inc. (AWS) to help…
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In Partnership with Deloitte Consulting Spain Deployment Plan Includes Roll-out to 1,500 Agents Globally Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced that…
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S-NET Communications, a leader in cloud-based business communications and networking services, today announced the launch of S-NET Engage, a comprehensive, multi-flow contact center solution that helps companies deliver seamless,…
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Deal Accelerates 8x8 XCaaS Innovation and Global Enterprise Momentum for Integrated Cloud Communications and Contact Center Solution 8x8, Inc. a leading integrated cloud communications platform provider, today announced that it has entered…
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Service Revenue Growth of 18% Year-over-Year; Total ARR Increased 18% Year-over-Year 8x8, Inc. , a leading integrated cloud communications platform provider, reported financial results for the second quarter of fiscal 2022 ended September…
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Integration further extends the power of Khoros’ omnichannel digital solution, allowing contact centers to easily unify and orchestrate customer engagement from digital voice to chat, SMS, social, and self-service — all through a single…
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Enterprises can scale with cloud-native automation integrated with contact centers powered by Genesys and Google to speed delivery of services and reduce customer hold times Automation Anywhere, a global leader in intelligent automation…
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Marketing Logistics and Supply Chain Provider Enhances Employee and Customer Experience Using Integrated Contact Center and Voice Communications, and 8x8 Voice for Microsoft Teams 8x8, Inc. , a leading integrated cloud communications…
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Partnership with China Mobile International Expands Global Reach; Provides Highest Quality of Service and Reliability for Users in China 8x8, Inc., a leading integrated cloud communications platform, today announced that…
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Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced Bing Lee selected Dialpad to power its customer service operations. Bing Lee chose Dialpad Contact Center™ to support business continuity through the…
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UJET Inc., the ultra-modern cloud contact center platform for customer-centric enterprises, announced it is extending its partnership with Zendesk, Inc. by making its all-in-one contact center solution available on the Zendesk Marketplace.…
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Omnipresence Technologies, a life sciences enterprise SaaS provider focused on elevating and transforming customer experiences, announced several new capabilities to advance the industry toward the next normal of customer engagement The…
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RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that higher educational institutions including Berkeley College, Southern New Hampshire University…
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NovelVox, the leading contact center solution provider, announces the launch of CX Infinity – the business messaging and customer engagement platform. Today where customers are trying to approach businesses via 7 different channels on…
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Talkdesk’s flexible, scalable and reliable cloud solution displaces legacy on-premises solution for more than 200 TAP agents to ensure business continuity through the coronavirus crisis Talkdesk, Inc., the cloud contact center for…
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