Browsing Tag

contact center solutions

RingCentral And Alcatel-Lucent Enterprise Announce The Availability Of Rainbow Office, Powered By RingCentral, In Eight European Countries

Rainbow Office, now available in Austria, Belgium, France, Germany, Ireland, Italy, Spain, and the Netherlands RingCentral, Inc, a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions and Alcatel-Lucent Enterprise, a leading provider of communications, networking and cloud solutions, today announced the launch of Rainbow Office, powered by RingCentral, a Unified Communications as a Service (UCaaS) solution, in eight European countries including Austria,…

Four Awards And An Acquisition: NetSapiens Makes Waves In The Unified Communications Space

NetSapiens, a B2B provider of Unified Communications and Collaboration (UC&C) and Contact Center solutions to service providers, is proud to announce that it has won four awards over the past four months. These awards include: The 2021 TMCnet Remote Work Pioneer Award The 2020 Video Conferencing Excellence Award The 2020 Cloud Computing Backup & Disaster Recovery Award The 2020 Unified Communications Excellence Award Marketing Technology News: Metis Alumni Win Honors at International Competition For…

ecotel Announces Partnership With RingCentral to Enable Businesses Across Germany to Work from Anywhere

ecotel communication ag, a leading provider of IT and telecommunication solutions for business customers in Germany and RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions today announced a close partnership whereby RingCentral will be the lead Unified Communications as a Service (UCaaS) offer for customers of all sizes transitioning to the cloud. As part of the partnership, ecotel will offer RingCentral Office®, a UCaaS platform that…

RingCentral Acquires Security Technology to Deliver More Secure Business Communications and Video Meetings

RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced the acquisition of the technology and engineering team at Kindite, a developer of leading cryptographic technologies that mitigate and reduce security and privacy risks to information and applications in the cloud. The new technology will be incorporated into RingCentral’s global communications platform, providing customers with enhanced security capabilities including…

Genesys Announces Intent to Acquire Bold360 from LogMeIn

The combination is set to advance its Experience as a Service vision and deliver the next frontier of digital customer experience Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys' Experience as a Service(SM) vision. Chosen by the largest businesses in the world and recognized by industry analysts, Bold360 is known for its…

Genesys Report Reveals Pandemic Driving People to Seek Connections in Unexpected Ways

1 in 6 people confess to having called customer service just to talk to someone; study finds increased interactions with customer service tied to higher feelings of connection Study Highlights: - 2 in 5 consumers feel less connected now than before the pandemic - More than two thirds (67 percent) prefer empathetic customer service experiences over speedy resolutions - Sixty six percent of consumers feel that companies collecting data on their customers improves their experience Genesys®, a global leader in cloud…

Small and Mid-Sized Businesses Lead the Transition to Working from Anywhere

RingCentral, Inc. , a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced the findings of its 2021 State of Hybrid Work report, an in-depth look at how small and medium businesses (SMBs) are managing their workforces during the COVID-19 pandemic. The report includes findings from interviews with over 1,000 respondents from companies employing from one to a hundred employees. It suggests that the majority of small and medium businesses…

RingCentral Named a Leader in Two IDC MarketScape UCaaS Reports for Enterprise and SMB Segments

RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that it has been recognized as a Leader in two IDC MarketScape reports for UCaaS Enterprise and small and medium-sized business (SMB) market segments. The Enterprise report evaluates 19 different vendors that sell to organizations with 1000 or more employees, while the SMB report evaluates 15 different vendors that sell to organizations with fewer than 1,000 employees.…

RingCentral Introduces Direct Calls from Salesforce

Sales agents can now manage customer conversations directly from Salesforce for increased efficiency and productivity RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced the release of in-app calling for Salesforce. The new feature enables sales agents to make, transfer, and control phone calls directly from Salesforce, resulting in increased productivity and efficiency, and empowering sales agents to drive improved…

Upstream Works Enhances Assist Knowledge Management Solution for Optimized CX

Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces feature enhancements to their Upstream Works Assist knowledge management solution for enterprises, enabling richer customer engagements, greater efficiency and more consistent service. Marketing Technology News: GetAccept Secures $20 Million in Series B Funding Upstream Works delivers enhanced omnichannel customer experience solutions with an intuitive desktop, seamless integrations, and rich data insights. Upstream Works Assist…

Major U.S. Retail Chain Selects 3CLogic to Modernize Customer Service

3CLogic, the leading provider of cloud contact center solutions for ServiceNow, announced the adoption of its natively integrated voice platform by a major U.S. retail chain. The solution includes integration with both ServiceNow ITSM and CSM to meet the new remote work demands brought about by the impact of COVID-19, while replacing the existing on-premise Asterisk system to facilitate greater administrative flexibility and richer feature capabilities. Supporting over 150 owned retail locations (including grocery stores…

Genesys Partners with Infosys to Accelerate its Strategic Transformation Journey

Infosys, a global leader in next-generation digital services and consulting, announced the launch of a partnership with Genesys, a global leader in cloud customer experience and contact center solutions. The alliance will position both organizations to enhance and expand their customer experience and contact center offerings. Together, the companies will deliver market-disrupting innovation and mission-critical support to enable organizations around the world to provide differentiated customer service experiences. As a…

Pointillist Launches Customer Journey Analytics and Orchestration Platform

Pointillist’s AI-driven software combines with the Genesys customer experience and contact center solutions to enable companies to improve customer experience and reduce cost-to-serve Pointillist®, an award-winning provider of customer journey analytics software, announced that it is now available on the Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of…

Genesys Honors Eight Companies For Customer Experience Impact And Excellence

Genesys Customer Experience Innovation Awards recognize companies from around the globe for their innovation and transformational customer experience initiatives Genesys, the global leader in cloud customer experience and contact center solutions, announced the winners of its 15th annual Customer Innovation Awards recognizing industry trailblazers Microsoft, TechStyle Fashion Group, Vodafone and more. The Genesys Customer Innovation Awards celebrates eight companies from around the world for driving significant…

RingCentral Announces RingCentral Cloud PBX for Microsoft Teams with Direct Routing Integration

Broadens Microsoft Teams integrations to empower users to be more productive RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced RingCentral Cloud PBX™ for Microsoft Teams enabling Direct Routing integration. With RingCentral Cloud PBX for Microsoft Teams users will have access to more robust cloud PBX capabilities without ever having to leave the Teams interface on mobile, web, and desktop. RingCentral also provides broader…

Cegid’s Customer Satisfaction Rises Nearly 10% Using Genesys Cloud

Cloud contact center solution from Genesys enables Cegid to rapidly enable a remote workforce during COVID-19 and supports global expansion plans With hundreds of thousands of customers across 75 countries, Cegid is a leader in business management solutions for accounting, finance and tax, payroll and human resources, Enterprise Resource Planning (ERP) and retail. The company is the third ranked software as a service provider in France and has earned a reputation as an industry trailblazer for being one of first to adopt…

TTEC Expands FedRAMP-Authorized Cloud Contact Center Solution With Pending IL4 Status and Best-in-Class WFO, CRM, AI Integration

Company further strengthens its direct and partner sales channels with its cloud contact center solution and pending IL4 authorization for federal, state, and local government TTEC Holdings, Inc., a global customer experience technology and services company focused on the design, implementation and delivery of transformative contact center solutions for many of the world's most iconic and disruptive brands and government agencies, today announced it has significantly strengthened its FedRAMP-authorized cloud contact…

TTEC Announces Worldwide Availability of Virtual Contact Center Solutions

New offering enables brands and government agencies to deploy contact center operations from anywhere TTEC Holdings, Inc., a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands and government agencies, has today announced the availability of virtual contact center solutions in the Asia Pacific and European regions. TTEC's at-home solutions combines the quality…

Genesys Survey Finds Nearly 50% of Consumers Feel Companies Lack Empathy When Delivering Customer Service

71% in multi-country survey notice more personalization in customer experiences thanks to technology It's a more efficient but somewhat impersonal world when it comes to customer service, according to a new survey sponsored by Genesys®, the global leader in cloud customer experience and contact center solutions. Genesys gauged the sentiments of 5,000 adults in six countries: Australia, Germany, Japan, New Zealand, the United Kingdom (U.K.) and the United States (U.S.). While a majority (71%) believe that customer service…

Goosehead Insurance Transitions Entire Organization to Work from Home Environment with RingCentral Cloud Communications Solutions

RingCentral’s Unified Cloud Communications and Contact Center Solutions enable 2,200+ users to work from anywhere RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that Goosehead Insurance, Inc a rapidly growing independent personal lines insurance agency, is using RingCentral’s cloud communications solutions to enable their entire organization to work from anywhere, using any device. Leveraging RingCentral Office®, a Unified…