Contact Center

Ranked in 11 categories including Best CEOs for Diversity, Best CEOs for Women, Best Companies for Career Growth RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and…
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Dialpad is a proud sponsor and technology provider for new Austin-based Major League Soccer team Dialpad Inc., the industry leader in AI-powered communication and collaboration, is excited to announce its support of Austin FC.…
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Contact center professionals responding to a survey by Five9 and ICMI reported an average agent turnover rate of 58%, noting increased workload was the top reason for attrition. Respondents flagged legacy technology and staffing issues as…
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Two cloud communications leaders to enable RingCentral's Message Video Phone (MVP) platform to provide more flexibility and control to enterprises transforming legacy communications Bandwidth Inc., a leading global enterprise…
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Winners will be announced at the Five9 2021 CX Summit on September 1. Five9, Inc., a leading provider of the intelligent cloud contact center, today announced that it is now accepting nominations for the 2021 Reimagine CX…
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New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce. Five9, Inc. an industry leading provider…
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Clarabridge announces a groundbreaking new partnership with Five9 that brings industry-leading conversation intelligence and interaction analytics to the contact center. The partnership will help organizations operationalize workflows,…
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If you could pick any superpower, what would it be? I know, I know, you’ve probably been asked this a hundred times as a cheesy icebreaker. While I’m partial to teleportation, most marketing professionals I know would give up chocolate for…
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RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration and contact center solutions, announced that C&S Wholesale Grocers, Inc. (C&S), an industry leader in supply chain…
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New offering accelerates implementation and provides cost-effective voice queueing for enterprises with non-traditional contact center requirements Fuze, the leading cloud-based communications provider for the modern global…
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New outbound capabilities and additional inbound features help enable previously underserved SMBs LogMeIn, Inc. a leading provider of cloud-based solutions such as GoToConnect, GoToMeeting, LastPass and Rescue, today announced new…
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Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and realize results in a fast-moving technology landscape. Five9, Inc, a leading provider of…
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Dialpad Contact Center honored for exceptional innovation and commitment to improving the customer experience Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced today that TMC, a…
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8x8, Inc., a leading integrated cloud communications platform, today announced that the global 8x8 Open Channel Program was awarded a 5-Star rating by CRN®, a brand of The Channel Company, in its 2021 Partner Program Guide. This annual…
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Companies’ shared customer-first philosophy helps enterprises around the world build brand love and loyalty by delivering billions of exceptional customer interactions annually Alorica, a global leader in customer experience (CX)…
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Verint , The Customer Engagement Company™, announced today that its Customer Engagement Cloud Platform™ has been recognized as a leader by multiple industry sources* that honor excellence in a range of categories—from customer engagement…
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8x8, Inc., a leading integrated cloud communications platform, announced the appointment of Amritesh Chaudhuri (Amrit) as Executive Vice President and Chief Marketing Officer, effective March 1, 2021. Chaudhuri is a recognized leader in the…
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Neustar Inc., a global information services and technology company and leader in identity resolution, is launching TRUSTID Decisions, a suite of decisioning solutions offering organizations automated access to optimized customer contact and…
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CXone recognized for helping companies fuel customer experience and agility with built-in adaptability NICE inContact, a NICE business, announced that NICE inContact CXone, the leading cloud customer experience platform, has been named a…
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As contact centers are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company’s global customer experience and contact center offerings. The solution, a cloud-based…
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