Customer values and priorities are shifting. Today, customers place greater value on the total brand experience, which involves more than …
Predictions Series 2019: Embrace Context-Aware Technologies for Customer Service
Continuing our tradition of bringing cutting-edge Predictions for New Year, we have Anand Janefalkar, Founder and CEO of UJET, speaking …
Vonage Expands Vision in Cloud Contact Center Market with the Decision to Acquire NewVoiceMedia
Vonage’s Announcement to Acquire NewVoiceMedia Would Advance Company’s Strategy to Provide an Integrated, Cloud Communications Platform Today, Vonage Holdings Corp. has entered …
How AI Can Be Used To Shape Your Customer Experience
AI is driving change in the contact center industry, making it a more accessible, friendly place for a customer. AI …
Why the Future of the Contact Center Lies with the Home Agent
The Cloud has ushered in a new era for contact centers – and it’s making it possible to bring jobs …
TechBytes with Catherine Collins, Chief Product Officer, ZaiLab
Catherine Collins Chief Product Officer, ZaiLab Contact centers play a vital role in omnichannel marketing and commerce. With customers engaging on …
Calabrio Expands Canadian Operations and Moves to Vancouver’s Prestigious Financial District
Success of Calabrio’s Center of Excellence for Customer and Employee Engagement Results in Doubling of Canada-based Headcount, Drives Move to …
Disruptive Innovation: SaaS Companies Are Migrating To Purchase Convenience
The Onset Of Online Communication Platforms Have Broken The Red Tape Around Entering The Contact center market Five years ago, …
NVM Contact Center Decked with Fully-Integrated Omnichannel Solution to Deliver Exceptional CXs
A Fully-Integrated Omnichannel Solution Has Been Designed to Deliver a Consistent Customer Experience Across All Salesforce Digital Channels and the …