Vonage’s Announcement to Acquire NewVoiceMedia Would Advance Company’s Strategy to Provide an Integrated, Cloud Communications Platform Today, Vonage Holdings Corp. has entered …
How AI Can Be Used To Shape Your Customer Experience
AI is driving change in the contact center industry, making it a more accessible, friendly place for a customer. AI …
Why the Future of the Contact Center Lies with the Home Agent
The Cloud has ushered in a new era for contact centers – and it’s making it possible to bring jobs …
TechBytes with Catherine Collins, Chief Product Officer, ZaiLab
Catherine Collins Chief Product Officer, ZaiLab Contact centers play a vital role in omnichannel marketing and commerce. With customers engaging on …
Calabrio Expands Canadian Operations and Moves to Vancouver’s Prestigious Financial District
Success of Calabrio’s Center of Excellence for Customer and Employee Engagement Results in Doubling of Canada-based Headcount, Drives Move to …
Disruptive Innovation: SaaS Companies Are Migrating To Purchase Convenience
The Onset Of Online Communication Platforms Have Broken The Red Tape Around Entering The Contact center market Five years ago, …
NVM Contact Center Decked with Fully-Integrated Omnichannel Solution to Deliver Exceptional CXs
A Fully-Integrated Omnichannel Solution Has Been Designed to Deliver a Consistent Customer Experience Across All Salesforce Digital Channels and the …