Contact Center

A Provider of Digital Automation and Managed Infrastructure Delivers Resilient Services with 8x8; Adopts New 8x8 Agent Workspace for Enhanced Productivity and Customer Experience 8x8, Inc., a leading integrated cloud communications…
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Bright Pattern unveils natively-built Remote Assist, which improves remote workforce efficiency, lower issue resolution time, and improves ROI, at Europe's largest IT Service Management Tradeshow, SITS London. Bright Pattern, a leading…
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New study finds that 74% of the most digitally savvy companies still can’t identify the same customer across different engagement channels LiveVox Holdings, Inc., a leading cloud-based provider of customer service and…
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Powered by Vonage, Headsets.com boasts a 98% success rate answering all calls within four rings Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, provides an integrated unified…
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SCM Insurance Services, the parent company of Canada’s largest independent claims management firm, enables its employees and clients to stay better connected and productive with RingCentral, Inc., a leading provider of global enterprise…
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CX solution purpose-built to unify the customer journey across policy servicing, claims, and new business Guidewire partnership and deep integrations with industry-leading CMS, PAS, and CRM systems provide a single view of the customer…
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Record growth, cutting-edge technology, and a persistent transfer of talent attracts new leaders to propel the next phase of evolution at Dialpad Dialpad, Inc., the industry leader in AI-powered communication and…
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With Sprinklr Modern Care and Amazon Connect, brands can integrate contact center operations to create better customer experiences at every touchpoint on every channel. Sprinklr, the unified customer experience management…
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Program Validates CGS for Its Best-in-Class Contact Center and Effective Customer Management Strategy The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer…
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Younger generations’ expectations for brands reveal growing opportunity for AI and automation in customer service The Talkdesk Research™ report, Winning Gen Z Through Exceptional Customer Service, finds that just 24% of Gen Z want to…
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Pandemic-born struggles increase demand for alternative customer service models Seventy-two per cent of customer service managers have added or plan to add gig talent to customer service or sales operations within the next two years -…
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New Microsoft Teams failover can move all users en masse with the click of a button CallTower, an international leader in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions announced…
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Dialpad strengthens its offering with Google and increases capabilities with Chrome CTI extension to empower businesses with a modern customer engagement suite Dialpad, Inc., the industry leader in AI-powered communication and…
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RingCentral Education Essentials and RingCentral Education Standard facilitate hybrid learning, support campus safety, and connect school communities all through a single unified app RingCentral, Inc., a leading provider of…
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Expedited integration makes premier real-time guidance platform available to 1.2 million softphone users at record speed Balto, the #1 real-time guidance platform, now offers swift and seamless integration with 8x8, the #1 business phone,…
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What’s the News: At MWC Barcelona 2022, iconectiv will share examples of successful industry initiatives and technologies that are restoring consumer trust in voice calls and text messaging, which is paramount to helping ensure the success…
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Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Novo Nordisk, a leading global healthcare company, has chosen Vonage Contact Center, integrated with Salesforce, to…
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The contact center and BPO firm announces its survey results in a co-marketed white paper regarding the future of outsourcing and shared services DATAMARK, Inc., a global Contact Center and Business Process Outsourcing provider, recently…
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Wodonga TAFE achieves greater scalability and flexibility for remote working with NICE’s market-leading CXone cloud platform NICE announced that Wodonga TAFE (Technical and Further Education), a leading vocational education and…
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Company Identifies 50 Leaders Transforming Contact Centers Replicant, a leading conversational AI platform, announces its first annual list of the top 50 leaders who are innovating and transforming the contact center space. Each bold…
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