Thrio Announces Integration with Microsoft Dynamics CRM
Thrio, Inc., maker of award-winning cloud contact center software, announced its omnichannel integration with Microsoft Dynamics CRM. Users see a “Single Pane of Glass,” eliminating the need to toggle between applications while servicing customers. This tight integration equates to improved agent productivity in high-transaction customer service environments. In addition to voice, Thrio’s integration offers digital channels including chat, email, and SMS. Comprehensive reporting and real-time supervisory dashboards…