Conversation Analytics

Sembly AI continues to consolidate its position as provider of best-in-class conversation analytics for enterprise operations and technology teams through a new strategic partnership with MI-GSO | PCUBED, a world-class Project Management…
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The CallMiner Conversation Analytics Platform recognized among industry-leading solutions driving contact center and customer experience excellence CallMiner, the leading provider of conversation analytics to drive business…
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HITRUST CSF Certification validates CallMiner is committed to meeting key regulations and protecting sensitive information CallMiner, the leading provider of conversation analytics to drive business improvement, announced that its HITRUST…
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Acquisition expands CallMiner’s technology footprint, enhances its product portfolio, and enables audio and screen capture use cases beyond the contact center CallMiner, a leading provider of conversation analytics to drive…
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Allego, the leader in sales learning and enablement solutions, announced its acquisition of Refract, a UK-based leader in sales engagement and multilingual conversation analytics. Refract brings to the merger deep capabilities in revenue…
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The Australian-born company deploys the latest update to its Australian Language model ASR to drive a more personalized journey to Australian customers Call Journey further cements its position as the leading Conversation Analytics…
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Call Journey, provider of market-leading Conversation Analytics technology, announced a new global partnership with Microsoft, focused on providing solutions that enhance all facets of Microsoft solution suite across Business Applications,…
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Empowering brands to instantly understand and respond to customers with artificial intelligence, the Conversational Cloud is the world's most powerful conversational commerce and care platform LivePerson, Inc., a global leader in…
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