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Conversation Analytics

Call Journey Releases Further Updates to Its Market-Leading Speech Analytics Solution – Continues to Lead the Australian Market in…

The Australian-born company deploys the latest update to its Australian Language model ASR to drive a more personalized journey to Australian customers Call Journey further cements its position as the leading Conversation Analytics provider in Australia with the release of its latest version of its advanced Automatic Speech Recognition (ASR) environment – CJ V6.5, offering best-in-class transcription accuracy and market-leading Word Error Rate (WER) for its Australian market. The V6.5 upgraded Australian Language ASR…

Call Journey Announces Key Partnership With Microsoft – Significant Support From Senior Microsoft Key Employees

Call Journey, provider of market-leading Conversation Analytics technology, announced a new global partnership with Microsoft, focused on providing solutions that enhance all facets of Microsoft solution suite across Business Applications, Azure, and Modern Workplace. The partnership is underpinned with key strategic and tactical programs across North America, Australian, and New Zealand and will expand quickly in the second half of 2020 to other regions. Marketing Technology News: Medigus to Enter Online Brands Marketing…

LivePerson Announces the Conversational Cloud, an AI-powered Command Center

Empowering brands to instantly understand and respond to customers with artificial intelligence, the Conversational Cloud is the world's most powerful conversational commerce and care platform LivePerson, Inc., a global leader in Conversational AI, announced its enterprise-grade Conversational Cloud, where hundreds of the world's largest brands build and run AI-powered automations over popular messaging channels such as SMS, WhatsApp, Apple Business Chat, Facebook Messenger, Google RCS, LINE, WeChat, and native messaging…