cPaaS

Former ECI CEO Darryl Edwards departs following the Ribbon and ECI Telecom merger Ribbon Communications Inc., a global provider of real time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors, announced that the President and CEO of ECI Telecom Ltd. ("ECI"), Darryl Edwards, has departed Ribbon at the end of April as planned. Since the completion of the combination of Ribbon and ECI on March 3, 2020, Mr. Edwards has been an advisor to Bruce McClelland, CEO…

Vonage, a global business cloud communications leader, announced the launch of its Contact Center AI Virtual Assistant to help organisations respond to peaks in call volumes as the COVID-19 health crisis continues. Seamlessly integrated with Vonage Contact Center, Vonage’s AI Virtual Assistant adds intelligence to any conversation in a customer’s journey, making the customer experience a true competitive advantage by using AI to deliver enhanced self-service interactions that engage every caller in natural language.…

Melrose Labs, the Edinburgh-based cloud communications provider, has launched in the UK their voice conferencing service, Conference, a service that is a key enabler of remote working and collaboration. The service allows teams and other groups to have meetings via telephone for free or at low call rates, and for free via the web. The Conference service has a capacity for up to 100 participants, high-quality wideband audio and the ability for participants to join calls via telephone and the web. The service can be used by…

Zero-Friction Customer Engagement Platform to do away with waiting on hold forever MessageBird, the cloud communications platform company, has announced it is on a mission to do away with waiting on hold forever by officially entering the $350 Billion Customer Service market with the launch of Inbox.ai. Recently named by both Gartner and IDC analysts as a leader in the rapidly growing cloud communications space, with Inbox.ai MessageBird is now taking on an even larger market with the unveiling of the first customer…

New features make superior customer experience accessible through AI-driven Interactive Voice Response Voximplant, an innovator in the Cloud Communication Platform-as-a-Service (CPaaS) market providing customized, serverless solutions, announced significant updates to Smartcalls, now known as Voximplant Kit. This no-code, Artificial Intelligence (AI)-powered solution helps companies build scalable outbound and inbound call campaigns leveraging Interactive Voice Response (IVR) and virtual agent capabilities that reduce…

Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform Calabrio, the customer experience intelligence company, has announced a deep technology integration with Twilio and Twilio Flex, its programmable contact center platform. The cloud-to-cloud integration fills a gap for modern contact centers looking for a customizable, data-driven environment by combining the capabilities of workforce engagement management (WEM) and…

Ytel, a leading CPaaS & Cloud-Based Contact Center Software company that helps businesses engage customers using multi-channel communications, has seen the way communications have evolved over the past few years, and as a result, Ytel continues to develop products that focus to meet the needs of an ever-changing market and its users Ytel, a leading CPaaS & Cloud-Based Contact Center Software company that helps businesses engage customers using multi-channel communications, has seen the way communications have…

Vonage, a global business cloud communications leader, is increasing its presence in France by adding an office in central Paris for the company’s sales, alliances and customer support teams in the region, while offering room for growth. The office, in one of Europe’s largest and most prominent tech nations, is part of Vonage’s expansion plans throughout the wider EMEA region, where it already has several offices, including those in London, Madrid, Berlin, Stockholm, Munich, Wroclaw and Dubai. With this additional office,…

Frost & Sullivan has named Vonage, a global business cloud communications leader, as Communications Platform as a Service (CPaaS) Provider of the Year and a recipient of its annual Asia-Pacific Best Practices Awards recognizing Asia’s leading companies. Vonage’s API Platform, formerly known as Nexmo, the Vonage API Platform, was recognized for its innovative communications APIs technology and for providing businesses with the ability to connect and communicate with customers via their own preferred channels (chat,…

Attendees to Experience Demo of Only Cloud-Native, Fully Unified CC+Uc Solution; Hear From Company Leaders in Think Tank on “Holistic CX.” Edify Labs (edify.cx), the software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced it will be exhibiting at the upcoming Customer Contact Week (CCW) Nashville event from January 28 through January 31. Visit Booth 222 for demos and to meet the team behind the industry-first platform, Edify Huddle. Marketing Technology News:…

New data from Synergy Research Group shows that CPaaS revenues are on track to once again grow by over 40% in 2019. With revenues in the first three quarters of the year having already surpassed full-year 2018 levels, Synergy is forecasting that the full-year 2019 market will grow threefold compared with just three years ago. Twilio has been the pioneer in CPaaS and is a clear market leader with a 32% worldwide share in the third quarter. It is followed by Vonage, Bandwidth, MessageBird, Sinch and Voxbone. CPaaS…

The platform will enable enterprises in Rwanda to engage with customers through messaging, voice and chatbots Kirusa, a global leader in communication solutions over data networks for consumers and enterprises, announced the launch of Kirusa Konnect in Rwanda. Kirusa Konnect is a cloud-based Communications Platform as a Service (CPaaS) offering for enterprises designed to bolster customer engagement using instant, two-way and interactive communication over multiple channels including messaging, voice and rich media…

Zain Jordan, a member of Zain Group, one of the leading mobile telecom innovators across the Middle East and North Africa, announces its strategic partnership with Telestax, the worldwide leader in CPaaS enablement for communications service providers. Using Telestax technology, Zain Jordan will now deliver rich application programming interfaces for enterprise omnichannel digital transformation to organizations across the country. "Zain looks forward to offering expanded CPaaS capabilities to our enterprise customers,"…

Talkdesk's High Scalability and Ease of Deployment Boosts the Overall User Experience, While Lowering the Cost of Ownership Based on its recent analysis of the North American cloud contact center market, Frost & Sullivan recognizes Talkdesk, Inc. with the 2019 North American Product Line Strategy Leadership Award for developing the Talkdesk Enterprise Cloud Contact Center. Talkdesk is built on microservices architecture and designed to prioritize flexibility, scalability, security, and ease of use. Talkdesk's…

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced that it was identified as the most innovative privately-owned CPaaS provider in the 2019 Frost & Sullivan Radar for the CPaaS industry. The Radar, conducted by research and consulting firm Frost & Sullivan, is an analysis of the competitive strengths and opportunities of a select group of providers who demonstrate best practices in their industry. According to Frost & Sullivan research, the global CPaaS market is in a high…

New Platform Extends Access to Communications Capabilities through Pre-built Tools and APIs Brightlink, a leading communications platform and technology company that delivers voice, messaging, analytics and cloud-based solutions, has made it easier for businesses to integrate communications capabilities into their customer engagement strategies through the 2.0 release of its Communications Platform as a Service (CPaaS) Platform. Prior functionality in Brightlink's CPaaS Platform available via the Brightlink Phonebook is…

Leaders in CPaaS Space Lauded for Technology Solution Clique, the company pioneering the global "Communications Platform as a Service" (CPaaS) revolution, announced that it has been recognized as "Best Enterprise Company" at the Red Herring Top 100 North America award event in Marina Del Rey, Calif last month. As a winner in this category, CommuniClique has been invited to the Red Herring Global 100 event later this year. Alex Vieux, publisher and CEO of Red Herring, commented: "In my 18 years with Red Herring this may…

Social Learning Intelligence Platform a Sponsor at Ribbon Communications Annual Customer & Partner Summit - Perspectives18 Braidio, an online and mobile-enabled social learning intelligence platform, announced that it is a Silver Level Sponsor at Ribbon’s Perspectives18 Annual Customer and Partner Summit, held 3 - 7 June 2018, at the JW Marriott Los Angeles L.A. LIVE. Perspectives18 brings together the foremost thought leaders, visionaries and decision makers in the software, service provider, channel partner and…

RestcommONE Federated Messaging Enables Sending And Receiving SMS Texts From Inside Broadworks UC-ONE Unified Communications Platform Telestax, the Restcomm company, recently announced the availability of RestcommONE Message Exchange targeted at professionals needing to communicate, by standard SMS text, with business constituents residing outside of the Broadworks UC-One platform. Broadworks UC-One is a rich UC platform that supplies a unified messaging capability to individuals residing within its community.…