CSG

CSG continues its strong forward momentum in deploying industry-leading customer engagement solutions across multiple verticals this year announcing it has been selected by Zito Media Group to support its efforts to deliver an exceptional experience for their customers. “From our products to our people, Zito Media is committed to delivering the best possible experience to our customers,” said James Rigas, president, Zito Media. “Finding the right partner to support our customer engagement transformation efforts is a…

CSG announced that Bret Griess, president, and chief executive officer of the company has shared his plans to step down at the end of the year, following nearly 25 years of service with the company. Brian Shepherd, executive vice president, and group president has been selected to succeed Griess as president and chief executive officer of the company, effective January 1, 2021. In addition, Shepherd will be appointed to the Board on the same date "On behalf of the Board, I want to thank Bret for his significant…

CSG and Bell, Canada’s largest communications company providing advanced wireless, Internet, TV and business services,  announced a seven-year extension to their long-standing partnership. CSG will continue to support residential customer service and billing for Bell’s Fibe and Alt TV services. Marketing Technology News: Sage X3 V2020 R2 Released in India to Enable Indian Pharma Companies “Bell is a leader in the rapidly evolving communications market,” said Darla Thompson, vice president, strategic business, CSG. “As…

CSG and Mediacom Communications today announced an extension to their 23-year relationship, with CSG continuing as the sole provider of billing services to all of Mediacom’s customers through 2025. “Mediacom is committed to ensuring our customers remain our number one priority by providing an experience that is simple and seamless, while providing them with the best communications technology in the market,” said Tapan Dandnaik, senior vice president, customer service and financial operations, Mediacom Communications. “We…

Messaging apps; speech-based assistants such as Apple’s Siri and Amazon’s Alexa; and chatbots are entering the marketplace in large scale, all with a goal of enhancing everyday life. Businesses are taking notice; leveraging the technology to analyze peoples’ behavior in order to create a more personalized and efficient customer experience. “Their experience in solving complex business challenges and delivering value through the innovative use of technology makes them the perfect partner to bring CSG Conversational AI to…