Customer Communications Management

Doxim, the leading customer communications management (CCM) and engagement technology provider serving regulated markets including healthcare, financial services, and utilities, announced the acquisition of Pinnacle Data Systems, L.L.C. (Pinnacle), one of America’s largest privately held customer communications and payment providers. “By acquiring Pinnacle, we’ve taken a unique opportunity to bring together two successful companies with very similar cultures to become the premier customer communications management solutions…

DataOceans, a leading customer communications management (CCM) platform, announced that David Blaha, former American Express Vice President/General Manager, has joined its Advisory Board DataOceans LLC, a leading customer communications management (CCM) platform, today announced that David Blaha has joined its Advisory Board. Mr. Blaha will assist in guiding management and company strategy to ensure full support and execution of DataOceans’ growth plans. DataOceans’ founder and CEO Larry Buckley commented, “We are…

Doxim (R), a leader in Customer Communications Management (CCM) software and services, announced it has acquired Striata, a leading provider of customer communications management solutions specializing in secure digital document presentment, delivery, and data privacy. “The acquisition of Striata will extend the Doxim CCM Platform, providing enhanced hyper-personalized interactive digital experiences, all within a secure and compliant framework,” said Doxim President and CEO Mike Rogalski. “Requirements for communicating…

Doxim, the leading customer communications management (CCM) and engagement technology provider serving regulated markets including healthcare, financial services, and utilities, announced that it has partnered with Claim.MD, a leading EDI clearinghouse focused on enhancing the provider experience through an innovative, robust, and intuitive platform that enables swift and accurate payment of healthcare claims. Claim.MD’s extensive national network reaches payers across the country and processes hundreds of millions of…

Messagepoint is expanding its global presence into the Asia-Pacific (APAC) region with the establishment of a partnership with Customer Centrics International, an Australian consultancy that helps organizations deliver simplified, personalized, digitized customer communications. The move to expand into APAC highlights the demand Messagepoint sees in this region for modern customer communications solutions, particularly by organizations in heavily regulated industries, including financial services, insurance and healthcare.…

Accelerators provide a complete view of information to make better decisions and automate processes Hyland, a leading content services provider, and Duck Creek Technologies, a leading provider of insurance core system solutions, have launched new integrations between the two platforms to bolster data management and provide a complete view. The OnBase Accelerator for Duck Creek Policy and Billing has been finalized, and offers cloud-based content services capabilities, including capture, content management and customer…

For Second Year, Company Receives Highest Score for Strategic Direction  Smart Communications, the only provider of a cloud-based, next-generation customer communications management (CCM) platform, today announced it has been ranked as a Leader in multiple categories in the Aspire Leaderboard. In addition to being named a Leader in CCM, the company also received the highest score for Strategic Direction. Aspire also recognized Smart Communications’ leadership in Communication Composition, Business Automation and…

Syncsort today announced that the company has been named a Leader in the IDC MarketScape: Worldwide Customer Communications Management 2020 Vendor Assessment. “Our position as a Leader in this IDC MarketScape evaluation validates the proven capabilities within our EngageOne suite of products to create scalable and data-driven solutions that can be delivered through modern platforms, in real-time.” “In light of recent events around the world, the ability to quickly, effectively and accurately communicate with consumers…

Customers Can Now Deliver a Better Customer Experience Through More Personalized, Consistent and Compliant Omni-Channel Communications Messagepoint Inc. announced that its leading Customer Communications Management (CCM) solutions are now available on Salesforce AppExchange. Customers can leverage Messagepoint to optimize both the content and management of their digital and printed communications for customers. Messagepoint is an award-winning cloud-based platform that gives non-technical marketing and customer service…

Latest Release Designed to Enable and Accelerate Digital Experience Quadient, the award-winning leader in Customer Communications Management (CCM), announced the general availability of its newest release, Quadient Inspire R12, which includes the new Digital Advantage Suite. The updated version of Quadient Inspire is designed to give customers and partners greater control over the systems and processes used to drive consistent communications across all channels with an emphasis on digital experiences. With Inspire R12,…