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Customer connections

New Integrated Loyalty Solution from PK Helps Brands Increase Retention by Fostering Deeper Customer Connections

PK's fully integrated loyalty approach empowers clients to create moments that matter, foster customer behavioral and emotional loyalty that drives ROI and protects share of wallet PK, the global services firm that helps the world's most customer-obsessed brands design, build and run the future, announced the launch of its new Integrated Loyalty Solution, which helps clients unlock substantially greater customer engagement and retention for their brands. In today's virtual everything world, enterprise companies are…

SPLICE Software Receives 2017 CUSTOMER Magazine Workforce Optimization Innovation Award

Emergency Management Solutions Honored for their Exceptional Innovation and Commitment to Improving the Customer Experience SPLICE Software announced that TMC, a global, integrated media company, has named its Emergency Management Solutions as a 2017 CUSTOMER Workforce Optimization Innovation Award winner. The solutions have two components: Data-Driven Dialogs let users issue critical automated voice messages to deliver catastrophe warnings, post-catastrophe service updates, branch closure notifications…