Customer Conversation

ManyChat, the number one customer conversation platform, announced its partnership with WhatsApp to help businesses automate, personalize, and scale their customer conversations. WhatsApp has chosen to partner with ManyChat on account of its proven track record of enabling peer-to-business communications at scale, globally. Almost 2 million businesses across 190 countries use ManyChat, which powers 8.5 million active conversations per day on Messenger by Facebook. ManyChat is well poised to handle WhatsApp's massive scale…

"Purchasing and interactive decisions made on mobile apps and online will be largely determined by the quality of the digital experience in 2020 and beyond." Hi Jim, from Sales to becoming a CEO-- How did you plan your transition through the Dotcom era to the modern AI era? Starting my career with AT&T provided a great foundation for my future as I was able to work alongside innovative startups in Silicon Valley selling AT&T's new eCommerce and Interactive solutions products. During this time I actually won a…

With every new feature, Google is making it easier for consumers to learn more about businesses without ever leaving the search results page. Gone are the days of consumers going to a business’ website to learn the location and hours of operation. Now, Google provides that information on the search results page (SERP), along with a slew of other information - such as reviews, restaurant menus, crowd-sourced questions and answers, and now, posts from the business itself. Google Posts is a new frontier for digital…