Customer conversations

Conversational data can reduce chatbot failure rates by up to 35% and reduce chatbot escalation rates by up to 57%, while uncovering new ways to handle customer conversations Dashbot, a conversational AI and data platform, announced the…
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Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, and Areteans, a “Global Elite Partner” of Pegasystems today announced a partnership that will benefit joint…
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American Family Insurance, John Hancock, Empower Retirement, and HTC Global Services Recognized for Excellence in Customer Conversations Smart Communications, a leading technology company focused on helping businesses engage in more…
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Evaluation Based on Completeness of Strategy and Capabilities Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations announced that it has been named a Leader in…
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Platform enhancements, new free trial enables users to upload conversations and see insights within an hour Tethr, the leading AI-powered conversation intelligence platform, launched its Zero Touch offering, which includes a free trial…
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Evaluation Based on Completeness of Strategy and Performance Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations announced that for the third consecutive year…
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Annual Conference Returns as an In-Person Event and will Feature Leadership Lessons from Smart Communications Customers, Industry Partners and Subject Matter Experts Smart Communications, a leading technology company focused on helping…
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95 Percent of Insurance Executives Say the Claims Experience is the Key to Customer Loyalty and Trust Smart Communications, a leading technology company focused on helping businesses engage in more meaningful customer conversations today…
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Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of the CX Leaders Trends & Insights: 2021 Corporate Edition report which debuted at the company’s Customer Response Summit event in…
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Joint Customers Benefit from More Engaging Customer Experiences and Streamlined Operations Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, and OneSpan Inc.…
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The Software Report Recognizes Tindal’s Innovation, Product Vision and His Role Leading the Top Ranked Customer Conversations Management Company Smart Communications, a leading technology company focused on helping businesses engage in…
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Vozy, a Colombian based conversational intelligence platform, helps companies automate customer interactions through conversational AI with voice assistants, has received a strategic investment from Latin Leap Seed Investment Club (SIC).…
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Quiq's integration enables Dynamics 365 customers to capture leads and customer service cases directly from SMS/text, Apple Messages for Business, Google Business Messages, WhatsApp, Instagram and more Quiq, an AI-powered conversational…
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Leading Customer Communications Provider and Mountain West Farm Bureau Mutual Insurance Company to Offer Expert Advice on Delivering Unparalleled CX by Integrating Smart Communications and Guidewire InsuranceSuite During Joint Session…
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Communications Platform-as-a-Service provider collaborates with IBM to add voice capabilities in its intelligent virtual agent IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) provider, announces its omni-channel…
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Award Recognition Continues for the Leader in Customer Communications Management Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, today announced it has…
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Marchex , the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales outcomes, announced that Opus Research has identified Marchex as the…
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If there has been a prevailing theme in marketing over the past decade, it’s been a constant drive to offer more personalized, better-focused experiences to consumers. With the digital boom that occurred in the past year, these efforts have…
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UiPath, the leading enterprise Automation software company, announced 'Automation Breakthroughs', a series of customer conversations from the Asia Pacific and Japan regions, spanning a period of two days. This initiative, held on July 14…
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Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced that its platform is now available via Amazon Web Services (AWS) in Germany. Customers across…
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