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customer engagement solutions

[24]7.ai Launches Free Software to Help Businesses Communicate

In the Wake of the COVID-19 Outbreak, Company Announces Free Automated FAQ Solution and Chat Solution to Deflect Calls from Contact Centers 7.ai, a global leader in intent-driven customer engagement solutions, announced that it is making its FAQ solution 7 Answers and agent console 7 Chat available at no charge, to help enterprises dealing with an overwhelming call volume related to the COVID-19 virus. These solutions are designed to enable businesses to launch a self-service FAQ Search or Help interface on their web site…

Mobivity’s Recurrency Integrates with Oracle MICROS Simphony POS

Simphony Users Can Now Effectively Create 1:1 Guest Engagement and Improve Return on Marketing Spend (ROMS) Mobivity Holdings Corp. a global provider of personalized customer engagement solutions that drive customer frequency and spend and an Oracle PartnerNetwork (OPN) member, announced its Recurrency platform integration with Oracle MICROS Simphony POS at Oracle Food and Beverage Connect event. With this integration, IT executives, tech leaders and multi-location restaurant operators can significantly increase their…

[24]7.ai Named a Leader in Ovum Decision Matrix for Intelligent Virtual Assistants

Analyst Report Recognizes 7.ai for Leadership in Unified Voice and Digital Solutions, Bot-Agent Collaboration, Deep Intent Prediction and Vertical Expertise 7.ai, a global leader in intent-driven customer engagement solutions, announced that analyst firm Ovum has recognized the company as a leader in the report "Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21." Ovum evaluated the 7 AIVA conversational AI platform against solutions from 10 other providers, and determined that 7.ai had one…

eGain Partners With Avaya to Deliver Digital-First Customer Engagement

eGain, the leading provider of omnichannel customer engagement solutions, announced that it has partnered with Avaya to accelerate digital transformation of customer engagement. Today’s customers seek instant gratification and demand digital-first experiences across touchpoints.  For example, a customer may receive a promotional SMS-based offer from her bank, choose to instantly engage with a conversational virtual assistant via messaging, get qualified as a hot lead, and get connected in real-time to chat with a banker.…

2020 is the Year to Fall in Love with Mobile Marketing: Mobile-First Customer Engagement Solutions Help Brands Make Meaningful Connections…

Customer Retention and Engagement Leader CleverTap Offers Insights to Boost User Engagement During Valentine's Day Buying Season Valentine's Day marks an occasion to show love and devotion to that certain someone in your life, as well as a day for mobile marketers to think about ways to tap into one of the biggest shopping holidays. In 2019, Valentine's Day shoppers set new spending records, adding $20.7 billion to the economy. This Valentine's Day, CleverTap is offering tips for mobile marketers to consider as they drive…

Zomaron Acquires DataCandy and Rebrands as Paystone to Become North American Powerhouse in Customer Engagement Solutions

Zomaron, a leading Canadian fintech firm, and DataCandy, a Montreal-based software company, have joined forces and will rebrand under the Paystone name, effective today. As part of the acquisition, Paystone will retain the award-winning DataCandy gift card and loyalty platform and establish its Montreal office as the company’s second headquarters. “We are committed to becoming a trailblazer in the payment and software sector, and this is just the beginning. Maintaining an acquisitive mindset is key for our product roadmap…

[24]7.ai Appoints Former Intel Executive Brent Bowman as New CFO

Brent Bowman to Focus on Strengthening Company's Continued Financial Success Globally 7.ai, a global leader in intent-driven customer engagement solutions, announced the appointment of Brent Bowman as Chief Financial Officer. In this role as the company's financial leader, Bowman will focus on driving financial strategies that support continued financial growth for the company. He will report directly to 7.ai Chief Executive Officer PV Kannan. Bowman brings more than 30 years of financial management experience, having…