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customer experience management

Selligent Marketing Cloud Expands ‘Wave’ Capabilities to Deliver Flexible Omnichannel Campaign Orchestration

“Custom Channels” Complements Existing Multi-Channel Support to Create Integrated Digital Experiences Global B2C marketing automation company Selligent Marketing Cloud announced Custom Channels, a new functionality that expands the powerful capabilities of its existing Wave Component. The typical Wave functionality allows marketers to send bulk messages in batches or “waves” via email, mobile push or SMS. Selligent Marketing Cloud’s Custom Channels extends this to third-party execution engines, including social channels…

Reputation.com Granted Two Additional Patents, Solidifies Leadership as Innovator in Reputation Score

Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, announced that it was granted two more patents covering its reputation management technology. The patents, “Reputation Report with Scoring” and “Reputation Report with Recommendation,” further protect its proprietary reputation management and scoring methodology. Along with the company’s 25 other patents, these patents advance Reputation.com’s mission to help businesses manage and…

Yes Marketing Announces Expansion of Adobe Collaboration to Support a Growing Need for Sophisticated Technology and Service Solutions in the…

Yes Marketing announced an expansion of their relationship with Adobe designed to fill a market gap in technology and services offered to companies in the healthcare vertical. This collaboration enables Adobe customers to get full use of Adobe Campaign, Adobe’s b2c cross-channel campaign management solution while enabling regulatory-compliant use of all customer data assets. Adobe customers in the healthcare vertical and beyond, now have access to Yes Marketing’s robust technology and expert services to enhance their…

Selligent and Servion Global Solutions Announce Partnership to Redefine Real-Time Omnichannel Customer Experiences

Collaboration Powers Connected Store Experience Pilot for Leading UK Grocery Retailer Global B2C marketing automation company, Selligent Marketing Cloud (Selligent) and leading specialist in Customer Experience Management (CEM) Servion Global Solutions (Servion), announced a strategic partnership that brings real-time omnichannel customer experiences to consumers around the world. The partnership leads the way in meeting the modern demands of B2C companies for integrated solutions across marketing, sales and support –…

MarTech Interview with Steve Taylor, CEO, BlueRush

"Video is a superior tool to drive engagement, conversions and to help make the complex simple — personalized video, driven by deep customer insights, is an even more powerful format." Tell us about your role and journey to Customer Experience Management? What made you join BlueRush? I started working in Customer Experience in the pioneer days of web development (the mid 90’s). I’ve always had a passion for creating unique digital experiences that help drive measurable business results. When I saw the power of the…

Weave Raises $37.5M Series C Growth Round Led by Lead Edge Capital

Funding Will Allow Silicon Slopes-Based Company to Expand Their Customer Experience Management Platform Weave, a customer experience management (CXM) platform, announced it has completed a $37.5 million Series C funding round led by growth equity firm Lead Edge Capital, with participation from existing investors Bessemer Venture Partners, Catalyst Investors, Crosslink Capital and Pelion Venture Partners. With the new funding, Weave plans to accelerate its explosive growth in the marketplace and will double its…

Customer Experience Platform CloudCherry Raises $9 Million in Series A Funding

Funds Will Be Used to Accelerate Growth and Further Expand Predictive Capabilities CloudCherry, the Customer Experience Management (CEM) platform that combines customer journey mapping, out-of-the-box integrations, and predictive analytics to provide unparalleled speed-to-insight, announced they have raised $9 million in Series A funding. The investment is led by Pelion Venture Partners with additional funds coming from existing investors: Cisco Investments, Vertex Ventures and IDG Ventures India. Donald Tucker, Head of…

Monet Software Announces Workforce Management for Amazon Connect

Monet Software, a Leading Provider of Cloud-Based Workforce Optimization Solutions Integrated Seamlessly with Amazon Connect to Improve Agent and Customer Experience Monet Software which is a leading provider of cloud-based workforce optimization solutions announced that it has released an integration which offers to connect it with Amazon Connect. Amazon Connect is a simple, self-service related, cloud-based customer contact service center which makes it convenient for businesses to deliver satisfactory customer…

Medallia Names SaaS Industry Veteran Leslie Stretch President and Chief Executive Officer

Medallia, the leading customer experience management cloud company, announced that Leslie Stretch has been named Medallia's President and Chief Executive Officer. Previously, Stretch served as President and CEO of CallidusCloud for 10 years. In his time at Callidus he delivered a 25X increase in value in the public markets culminating in the company's acquisition for $2.5 billion earlier this year. Medallia co-founder and former CEO Borge Hald will assume new roles of Executive Chairman and Chief Strategy Officer while…

Reputation.com Announces Former DocuSign Executive Joe Fuca as Chief Executive Officer

Seasoned SaaS Leader Will Focus on Enterprise Client Success by Scaling Reputation.com’s Industry-Leading Reputation and Customer Experience Platform During Accelerated Growth Phase Reputation.com, the first and only complete reputation and customer experience management platform for enterprise, welcomes industry veteran Joe Fuca, a former DocuSign senior vice president and FinancialForce president, as its new CEO. He brings to bear deep expertise in scaling SaaS companies’ operating infrastructure to meet increasing…

dotCMS Launches dotCMS 5.0 – Developed with ‘NoCode’ Philosophy, Giving Marketing and Business Teams More Autonomy to…

Enhanced UI / UX Features in the Latest Version Include More Drag-And-Drop Capabilities, a Refreshed Edit Mode, and an Upgraded ElasticSearch dotCMS, a leading open-source Java CMS and Customer Experience Management software vendor, has launched their latest version, dotCMS 5.0, adding UI / UX features to improve the author experience, a refreshed Edit Mode, new reporting, as well as enhancements to search and security. "We have made a company-wide decision to make dotCMS the most user-friendly system in the…

Clarabridge Announces Support for WhatsApp Business

New Solution Empowers Businesses Using Clarabridge CX Social to Connect with Customers Quickly and Easily Clarabridge, Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced it is an official solution provider for WhatsApp Business. Beginning with a limited availability roll out, selected brands using CX Social, a dedicated social media management product from Clarabridge, can now extend their customer service by communicating with their consumers via WhatsApp…

Allant Group Expands Partnership with Sprinklr to Deliver Optimized Marketing Execution Across Owned, Earned and Paid Media

The Partnership Helps the World's Largest Brands Implement Sprinklr's Customer Experience Management Platform Allant Group, a nationally recognized, data-driven analytics and marketing firm, announced an expanded strategic alliance with Sprinklr, the world's leading Customer Experience Management (CXM) platform. This partnership ensures that global companies have a successful Sprinklr implementation to support their most challenging social media management needs. Sprinklr values Allant Group's timely and nimble…

Why Companies Should Consider Investing in Enterprise Information Management (EIM) Software

EIM Software Platforms Have Advanced Progressively to Capture All the Key Points Which Enterprises Face While Developing Their Information Management Strategies Each organization works with its own set of indefinite data and content that could be managed efficiently and productively as a valuable enterprise asset. The Enterprise Information Management (EIM) software can be explained as a set of business processes, disciplines and practices used to manage the information created from an organization’s data. It can best be…

NewVoiceMedia Wins 2018 Customer Sales and Service World Award

The NVM Platform Received a Gold Award in the Cloud Computing/SaaS Product or Service for Contact Center Category NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, announced that the cc has won a 2018 Customer Sales and Service World Award. NewVoiceMedia has won a 2018 Customer Sales and Service World Award. The annual Customer Sales and Service World Awards program, with active participation from a broad spectrum of industry voices, encompasses the world’s best in sales…

Cyara Empowers Contact Centers to Deliver Personalized Customer Journeys

Cyara 7.3 Validates Critical Cx Connections Between the Self-Service and Agent Segments of a Journey, Ensuring Effective Service and High Customer Satisfaction With its latest update, Cyara is taking aim at one of the biggest customer-service frustrations: the loss of data when customers move from self-service to agent-assisted service, or from one channel to another. To earn customer loyalty and satisfaction, leading global enterprises know they must deliver consistent and personalized customer experiences across all…

NICE Nexidia Recognized as a Leader in AI-Fueled Speech Analytics Solutions Report

NICE Nexidia's Advanced Analytics Solution Powered by Ai Is Recognized for the Value Delivered to Customers and Accuracy NICE announced that Forrester Research has ranked NICE Nexidia as a 'Leader' in its 'The Forrester New Wave: AI-Fueled Speech Analytics Solutions, Q2 2018' report. Of the ten criteria analyzed by the analyst firm, NICE Nexidia achieved a designation of 'Differentiated' in six criteria, namely language models, conversational analytics, business insights, tooling and ease of use, product road map and…

Clarabridge Cited as a Strong Performer in AI-Fueled Speech Analytics

Report States That Clarabridge Is “on a Tear” Citing Impressive Machine Learning Capabilities Clarabridge Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, announced that it has been named a Strong Performer in the Forrester Research, Inc. June 2018 report, The Forrester New Wave: AI-Fueled Speech Analytics Solutions, Q2 2018. According to Forrester, “Clarabridge is on a tear. A relative newcomer to speech analytics, Clarabridge has grown its speech analytics and…

Aurea Software Appoints Former IBM Executive Dan Beer as General Manager of Aurea SMB Solutions Division and Chief Customer Success Officer

New Executive Dan Beer Brings Proven Business Management Track Record and Deep Customer Success and Support Experience Aurea Software Inc., a leading provider of customer and employee experience solutions, announced that former IBM executive Dan Beer joined the company as chief customer success officer and senior vice president and general manager of Aurea's newly created small and medium business solutions division, Aurea SMB Solutions. In his new role as SVP and general manager of Aurea SMB Solutions, Beer is…

Clarabridge Named a Leader in AI-Based Text Analytics

Report States That Clarabridge Offers A Highly Differentiated Emotion, Effort And Intent Analysis Clarabridge Inc., the leading provider of Customer Experience Management (CXM) solutions for the world’s top brands, announced that it has been named a Leader in the Forrester Research, Inc. June 2018 report, The Forrester Wave: AI-Based Text Analytics Platforms, Q2 2018. According to Forrester, Clarabridge’s solution demonstrated “the highest accuracy on an untrained demo data set among the solutions we evaluated.” The…