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customer experience management

Former Salesforce EVP & First CIO of the United States, Vivek Kundra Joins Sprinklr as COO

Vivek Kundra to Position SaaS Company for Next Stage of Global Growth as it Continues to Define Customer Experience Management Category Sprinklr, the world’s leading Customer Experience Management (CXM) platform, announced the appointment of Vivek Kundra as Chief Operating Officer. As former Executive Vice President of Salesforce and the first Chief Information Officer of the United States, Kundra has a track record of leadership and operational excellence that will support Sprinklr’s growth and mission to help enterprise…

Medallia Recognizes World’s Most Innovative Customer Experience Leaders

IBM, Generali, Sage, and Comcast win Medallia Expy Customer Awards Medallia Inc., the global leader in customer experience management, announced the winners of the first-ever Medallia Expy Customer Awards, recognizing excellence in creating impactful customer experiences. The Medallia Expy Awards reward members of the Medallia community who are innovating and winning through creating impactful experiences for customers and employees. Companies were selected by a panel of judges including Medallia partners Deloitte…

Kochava SmartLinks: One Dashboard For All Deep Links

Full Support for Universal Links, App Links and Hosting of Landing Pages Kochava, the industry leader providing holistic measurement solutions for connected devices, announces SmartLinks, a product suite that enables Universal Links and App Links creation, templates for custom-branded landing pages hosted on the platform, and full dynamic routing capabilities. In mobile marketing, the consumer experience is the top factor to consider. While consumers spend more time on connected devices, and technology evolves for more…

Qualtrics Announces Strategic Partnership with IBM

Qualtrics Experience Management Platform Is Now the Preferred Employee Engagement Technology For IBM Kenexa Clients Qualtrics, the enterprise technology leader in employee and customer experience, announced a strategic partnership with IBM to transform the employee experience. In keeping with IBM's strategy of focusing on its Watson Talent brand, IBM and Qualtrics are partnering to transition clients using IBM Kenexa Employee Voice, Survey Advantage, and Survey Enterprise solutions to the Qualtrics Experience…

Minor League Baseball and Satisfi Labs Partner to Enhance Fan Experience

Bilingual Artificial Intelligence Solution Amplifies League-Wide Multicultural Initiative Minor League Baseball (MiLB) recently announced a new collaboration with Satisfi Labs, a leading artificial intelligence engagement platform, to create a bilingual customer service AI conversation platform for more than 30 MiLB teams. This unique partnership marks the first time a sports league will communicate with its fans in both English and Spanish by leveraging Satisfi Labs’ AI capabilities. This new product solution will…

Yieldify And Infinity Announce Global Partnership

The New Partnership Brings Customer Journey Optimization And Call Center Intelligence Together To Support E-Commerce Businesses Yieldify, the customer journey optimization (CJO) company, announced a global partnership with Infinity, the leading call intelligence platform. The partnership will see the two companies working hand-in-hand to support businesses connecting the online and offline customer journeys. Through Yieldify’s offices in New York, London and Sydney, and Infinity’s locations in New York, San Francisco,…

MRP Partners With Symphony Marketing To Bring AI-Powered Customer Acquisition To Japan

Symphony Marketing to sell MRP's Prelytix platform MRP, the leading global provider of AI-powered customer acquisition software and services, announced a partnership with Japan-based Symphony Marketing allowing Symphony to resell the MRP Prelytix platform in Japan. "B2B sales and marketing teams that use AI-driven technology are better equipped to acquire and serve clients," said Kevin Cunningham, CEO of MRP. "Our partnership with Symphony Marketing creates an opportunity for us to continue to transform sales and…

VoiceFoundry Expands Global Deployment of Amazon Connect Services

Contact Center Leader Provides Consulting and Best Practice Support for Customers Looking to Migrate To Amazon Connect in ANZ VoiceFoundry, a principal provider of enterprise cloud-based contact center solutions with a unique focus on customer experience and automation in North America, announced that it is now expanding services to Australian and New Zealand businesses. VoiceFoundry offers a deep legacy of knowledge around contact Centers, how they function and operate and an in-depth understanding of the major…

Sekure Merchant Deploys CallMiner Speech Analytics via Five9 to Boost Sales Conversions

Sekure Merchant Solutions Selected CallMiner Eureka for the Data-Driven Insight Available from 100% Monitoring of Agent Interactions for Automated Quality Management and Sales Training CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced recently at Five9 CX Summit that Sekure Merchant Solutions is seeing early success in its implementation of CallMiner Eureka as its speech and engagement analytics solution. CallMiner Eureka is provided to Sekure Merchant Solutions…

Consumer51 Acquires New Mexico’s Top App Development and Digital Marketing Company Xynergy Inc

The Acquisition Helps Broaden Consumer51's Technology and Seo Offerings While Providing Xynergy Clients with Additional Hubspot-Based Inbound Marketing and User-Experience Design Expertise Consumer51, an international consumer-experience company with operations in Pennsylvania, Indiana, and New Mexico, announced that the firm had acquired New Mexico's top app development and digital marketing company Xynergy Inc. "We are delighted to have the talented employees of Xynergy join Consumer51 and are committed to New Mexico…

SPLICE Software Receives 2017 CUSTOMER Magazine Workforce Optimization Innovation Award

Emergency Management Solutions Honored for their Exceptional Innovation and Commitment to Improving the Customer Experience SPLICE Software announced that TMC, a global, integrated media company, has named its Emergency Management Solutions as a 2017 CUSTOMER Workforce Optimization Innovation Award winner. The solutions have two components: Data-Driven Dialogs let users issue critical automated voice messages to deliver catastrophe warnings, post-catastrophe service updates, branch closure notifications…

Confirmit Launches B2B Account Health Solution

Drives Improved Business Outcomes from Greater Understanding of the Complexities Found In B2B Confirmit has announced the launch of a new solution designed to help stakeholders in B2B organizations understand the health of their account portfolios, and manage revenue risks from the frontline through to executive management. The solution directly addresses the toughest challenges facing Account Management and Customer Success teams in B2B organizations. These groups typically manage large client portfolios, work to…

Qualtrics Introduces Mobile In-App Software Development Kit for Leading Customer Experience Platform

Qualtrics Continues to Innovate on Technology That Connects Brands with Customers at Every Meaningful Touch Point Qualtrics, the leader in experience management, announced today the availability of a mobile in-app software development kit (SDK) available for its comprehensive Qualtrics Customer Experience (CX) Platform. The Qualtrics mobile in-app SDK, available for iOS and Android platforms, and accompanying designer portal, enables brands to quickly and easily build branded customer feedback experiences that…

Webinar World Techbytes With Sabeh Hassan, Product Marketing Manager, Cloud, Microsoft

Sabeh Hassan Marketing Manager, Cloud + Enterprise, Microsoft The Sydney chapter of the ON24 Webinar World 2018 will feature info-packed sessions from marketing leaders, top brands, and ON24’s own digital marketing experts. Sabeh Hassan, Product Marketing Manager at Microsoft is attending the event. We sat down with Sabeh to understand his expectations from ON24 Webinar World 2018, and the evolution of Marketing Clouds and Data Science in martech.Tell us about your role and how you got here? Over the last few years,…

Simpli.fi’s Geo-Fencing Technology Suite Recognized for Best Use of Location by the Local Search Association

2018 Ad-To-Action Awards Celebrates Innovation in Location-Based Media and Marketing Simpli.fi, the programmatic advertising platform built for the scale of localization and personalization, has been recognized by the Local Search Association (LSA) as best in class for use of location data for audience targeting, competitive intelligence, customer experience improvements and attribution for its Geo-Fencing product suite. The award was bestowed at LSA’s LSA18 Conference in Chicago on May 1. The award honors Simpli.fi’s…

HubSpot Announces Integration with Workplace by Facebook

HubSpot CRM Connects HubSpot-Integration With Workplace by Facebook HubSpot, a leading CRM, customer experience, sales and marketing platform announced the launch of a new integration with Workplace by Facebook. The new integration helps with delivering notifications directly from HubSpot to Workplace so that sales representatives never miss a step. Sales reps usually manage many channels and it stretches them thin -- this makes it difficult to engage in rapidly incoming engagements. With new productivity channels…

Medallia and Facebook Define Next Generation of Collaborative Customer Experience Management

Integration of Medallia Experience Cloud and Workplace by Facebook Makes It Easier to Collaborate Across Teams and Act on Customer Feedback Medallia Inc and Facebook recently announced a strategic partnership to connect Medallia Experience Cloud, the #1 customer experience management platform, with Workplace by Facebook, Facebook's leading enterprise collaboration platform, to enable companies of all types and sizes to share, collaborate, and act on customer feedback. "The future of customer experience management…

Aria Solutions Joins the Ranks as Gold Partner at Genesys

Aria Solutions Achieves Highest Genesys Partner Status by Joining Elite Group of 30 Gold Partners out of an Approximately 700-Member Worldwide Partner Ecosystem Aria Solutions, a leading provider of customer engagement services and products for over 20 years, has announced today it has achieved Gold Partner status with Genesys, the global leader in omnichannel customer experience and contact center solutions. “We are happy to announce Aria Solutions as one of our new 2018 Gold Partners in our tight-knit community…

SiteSpect Launches Visual Editor 2.0 to Empower Marketers Without Coding Expertise

SiteSpect's Newly Launched Visual Editor 2.0 Offers a User-Friendly Interface That Improves the Ease and Efficiency of Customer Engagement SiteSpect, a recognized leader in customer experience optimization and pioneer of full-stack testing and personalization, has announced the launch of their Visual Editor 2.0, a platform that allows marketers to design and deliver personalized customer experiences without knowledge of coding languages. Focused on empowering marketers to continuously test and optimize digital…

Sprinklr Unveils Intuition, an AI-Powered Potential Game Changer for Social Media Management

The AI sphere for marketers keeps getting bigger and better by the day. Customer Experience Management (CXM) platform Sprinklr, has announced Sprinklr Intuition, a set of AI capabilities that addresses the top-most challenge brands face in social media management. The biggest, commonplace challenge lies in managing the vast scope of digital interactions to deliver humanized and enhanced CX at scale. Sprinklr now becomes the first to provide AI-powered enterprise software for brands to reach, engage, and listen to customers…