Browsing Tag

customer experience management

CX And AI In Harmony: Oracle CX Cloud Suite To Deliver AI-Powered CX

There was plenty of action at the Oracle Modern CX. Today, the action got quicker with new updates being announced for the Oracle Customer Experience (CX) Cloud Suite. The addition of a host of new innovations is aimed at helping customer service, commerce, sales, and marketing professionals accommodate the dynamic expectations of modern-day customers. The innovations include enhancements in AI-based applications, video, voice, search, and data analytics to help the connected substratum of digital enterprise. Today,…

Now, Keep Your Best Customers Happy with the Oracle Loyalty Cloud

Oracle Loyalty Cloud Delivers Highly Personalized Experiences to Improve Customer Loyalty, Advocacy, and Value Today, as Event Partners, we are at the Oracle Modern Customer Experience 2018. From the world's most admired marketing event for Customer Experience and Technology, we were witness to a mega-announcement from Oracle as they unveiled the Oracle Loyalty Cloud to help organizations build and retain loyal customers. With the latest launch, Oracle has now extended the Oracle Customer Experience (CX) Cloud Suite with…

Paytronix App Upgrades Give Brands More Control Over Mobile Experience

Native Online Ordering, Self-Service Content Management System and New User Interface Streamline Mobile Engagement Paytronix Systems Inc, an innovator in mobile loyalty and online ordering applications, mobile payment, and digital communication tools, announced the next version of its branded mobile app with native online ordering, a self-service content management system and a new UI/UX. The new and improved features are designed to give brands more control over their mobile experience and to get their mobile apps up and…

BirdEye Hires Former Eventbrite Executive, Chris Aker as Chief Revenue Officer

A Sales and Marketing Veteran, Chris Aker has More Than 13 Years of Experience in Scaling and Managing Complex Sales and Marketing Programs Leading customer experience platform BirdEye recently announced that Chris Aker has joined the company as Chief Revenue Officer. Effective immediately, Aker will be responsible for all aspects of BirdEye’s sales, marketing, business development and customer success teams. A sales and marketing veteran, Aker’s experience includes more than 13 years of scaling and managing…

Medallia Wins 2018 Temkin Group Customer Experience Vendor Excellence Award

World's Top Brands Has Shown Faith In Medallia's Software-As-A-Service Application to Capture Customer Feedback Medallia, the leader in customer experience management software, was named a winner of the 2018 Temkin Group CX Vendor Excellence Award. The award recognizes providers of products and services that help organizations become more customer-centric. Nominees were judged on: capabilities, results, and customer references. The winners were selected by a panel of industry experts who reviewed direct feedback from…

Qualtrics Named Winner of 2018 CRM Service Awards for Second Year in a Row

Wins Category for Best Enterprise Feedback Management Solution Qualtrics, the leader in experience management, announced that it has been awarded the winner of the 2018 CRM Service Leaders in the Enterprise Feedback Management (EFM) category by CRM Magazine for the second year in a row. The 15th annual CRM Service Awards honor the leading vendors across nine customer service technology segments that have left an enduring mark on the industry in the past year. The Qualtrics Experience Management (XM) Platform is a…

LMS Embraces Hyper-Personalization And Doubles Business

Data-Driven Consulting Firm Expands Revenue and Adds 11 New Employees in Past Year LMS Inc., a leading data-driven consumer experience consulting firm, has evolved in their approach to courting customers, and they've boosted business by 200 percent as a result. In the past, marketing companies were reactive, using client lists to reach potential customers through electronic and paper mail. However, advances in data collection presented a new opportunity, one LMS has strategically embraced to offer a more personal…

Talkdesk Delivers ROI Exceeding 300 Percent According To Independent Consulting Study

Independent Research Shows Talkdesk Customer Realized More Than $7 Million in Savings After Switching from a First-Generation Cloud Contact Center Application Talkdesk, the leading enterprise contact center platform, announced the findings of a Total Economic Impact (TEI) study performed by a leading industry analyst firm, Forrester Consulting. Talkdesk commissioned Forrester to examine the potential return on investment (ROI) enterprises can realize by deploying Talkdesk Enterprise Contact Center Platform. Forrester's…

New ContentSquare Integration With Adobe Analytics Cloud Unlocks Enhanced Revenue Attribution

AI-Based Solution Enables Everyone on the Digital Team to Measure Content Efficiency at an Elemental Level in Order to Improve Experience and Increase Revenue ContentSquare, a digital experience insights platform, announced an integration with Adobe Analytics Cloud, enabling customers to attribute revenue to their investments in user experience (UX) and in-page content. This new integration will allow Adobe customers to pinpoint the value of every content element on a web page, mobile and app screen - something that would…

Gartner Recognizes Virtusa in its 2017 Magic Quadrant for CRM and Customer Experience Implementation Services

Virtusa Takes a Consulting-Led Approach in Helping Clients Use CRM/CX Solutions to Create Marketplace Differentiation Virtusa Corporation, a global provider of digital engineering and IT outsourcing services that accelerate business outcomes for its clients, announced that Gartner Inc. has positioned Virtusa in the Niche Player quadrant of the 2017 Magic Quadrant for Customer Relationship Management (CRM) and Customer Experience (CX) Implementation Services. The report, published on January 8, 2018, evaluated Virtusa…

Cisco Announces New Chief Sales and Marketing Officer and New Chief Customer Experience Officer

Gerri Elliott and Maria Martinez Join Cisco  Cisco announced that Gerri Elliott has been named Executive Vice President and Chief Sales and Marketing Officer, and Maria Martinez will serve as the company's Executive Vice President and Chief Customer Experience Officer. Elliott and Martinez will join Cisco's executive leadership team and serve as executive officers of the company. Also Read: Need for Data Orchestration for Contextualizing Customer Experience New EVP and Chief Sales and Marketing Officer As chief…

Vidyard Expands Personalized Video and Video Messaging Solutions for Marketing, Sales, Customer Support

New Capabilities Help Marketing, Sales and Customer Support Teams Deliver Personalized Customer Experiences Proven to Boost Audience Engagement Vidyard, the leading video platform for business, unveiled its latest product enhancements to help marketing, sales, and customer support teams drive greater engagement through highly personalized video experiences. With its Spring 2018 update, Vidyard has expanded its Personalized Video solution to support personalized audio tracks as well as real-time personalization of video…

Comm100 CEO Unveils North American Growth Leadership Team

Tech Industry Veterans Join the Company to Drive Product Innovation, Revenue Growth and Customer Experience Comm100 Network Corporation announced the appointment of the company's North American leadership team including key positions in marketing, sales and customer support. Headquartered in Vancouver, Canada, Comm100 will accelerate growth in North America with their next generation digital customer engagement platform. Now in its ninth year of operations, the company has developed a leading enterprise platform…

Atento’s End to End Digital Sales Solution Improves Sales Conversion and Drives Customer Experience While Lowering Cost of Sales

The Use of Analytics and Automation Increases Sales Conversion While Reducing Costs Atento, the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has expanded the capabilities of its sales service to offer a 100% digital end to end sales solution designed to increase sales conversion and customer satisfaction while reducing costs. Also Read: DialogTech Deepens Integration with Adobe Experience Cloud…

Pegasystems Appoints Pat Dwyer as North American Vice President of Sales for Communications, Media, and Consumer Services

Pegasystems Inc., the software company empowering customer engagement at the world's leading enterprises, recently announced that it has appointed Pat Dwyer as vice president of sales for communications, media, and consumer services in North America. Dwyer will focus on driving growth for some of Pega's key and rapidly expanding industries. With more than 20 years of sales experience in the technology sector, Dwyer most recently joins Pega from Microsoft, where he was a general manager of Microsoft Dynamics Business…

Wipro and Adobe Expand Partnership to Offer Enhanced Digital Services and Solutions

Wipro Adds Adobe XD to Its Digital Experience Platform Wipro Limited, a leading global information technology, consulting and business process services company, announced an expanded global relationship with Adobe to create, build and run digital marketing solutions and campaigns for their clients, across the globe. As a part of this alliance, Wipro will embed Adobe’s design and prototyping software, Adobe XD CC, the all-in-one UX/UI solution for designing and prototyping mobile apps and websites, into its Digital…

The Apax Digital Fund Leads $43 Million Funding Round in Wizeline

Wizeline to Continue to Support the Transformation of the Consulting Industry with Its Technology-Driven Approach Wizeline, a Silicon Valley-based outsourced product development and technology company, announced that the company has closed a $43M Series B funding round, led by the Apax Digital Fund, a growth equity fund advised by global private equity advisory firm Apax Partners. Wizeline builds technology platforms and offers software consulting services to provide transformative technology solutions to its…

TechBytes with Bridget Bidlack, SVP of Product, Movable Ink

Bridget Bidlack SVP Product, Movable Ink Intelligent Content remains the final frontier for content marketers in 2018. According to the recent Forrester Research report, titled, "Vendor Landscape: Personalization Solution Providers, Q3 2017", 78 percent of US online adults have chosen, recommended or paid more for a brand that has personalized an experience or service. To enable marketers with intelligent content, Movable Ink provides personalized email content solution that drives performance, increases productivity and…

Kibo Appoints David Post as CEO

As the New Executive David Post to Fuel the Next Phase of Growth and Development for Omnichannel Commerce Technology Leader Kibo, the world’s leading cloud-based omnichannel commerce platform, announced David Post as its new Chief Executive Officer. He brings two decades of experience in the high technology and software space across a number of vertical industries, including transportation and logistics, real estate, and healthcare. Kibo is transforming the commerce industry through a single, omnichannel platform that…

Remesh Secures $10 Million in Series A Funding Led by General Catalyst

Remesh to Accelerate Growth and Drive New Approach to the Multi-Billion Dollar Research Industry Remesh, the software company utilizing artificial intelligence (AI) to reinvent the way organizations conduct research, announced a $10 million Series A funding round led by General Catalyst with participation from Seed Round lead investor, LionBird Ventures. A graduate of the 2015 Barclays Accelerator powered by Techstars and a member of the 2014 FlashStarts Class, Remesh is at the forefront of the next frontier of insight…