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customer experience management

Pluralsight Appoints Matthew Forkner as General Counsel

Prior to Joining Pluralsight, Matthew Forkner Was Vice President Deputy General Counsel at GoDaddy Pluralsight, the enterprise technology learning company, recently announced Matthew Forkner as the newest member of the team and General Counsel for Pluralsight. In his new role, Forkner will spearhead all legal matters for Pluralsight. "Matt has been integral in helping some of the biggest names in the tech industry manage risk and global compliance, and complete transformative transactions over nearly 15 years. We are…

Thunderhead Introduces Intent Analyzer: Unrivalled Customer Journey Intelligence Powered by AI

Intent Analyzer Gives CMOs and CX Leaders a Richer Understanding of Customer Intent Based on a More Complex Analysis of Journey Behavior Thunderhead, the global leader in customer engagement and journey orchestration, announces Intent Analyzer, enabling brands to move beyond customer journey visualizations to uncover an even deeper level of actionable journey intelligence. Intent Analyzer gives CMOs and CX leaders a richer understanding of customer intent based on a more complex analysis of journey behavior, further…

CaliberMind Raises $3.2 Million to Advance B2B Marketing Intelligence

Cloud-Based Software Brings AI and Machine Learning to Help High-Performing B2B Marketers Acquire New Buyers, Grow Revenue, and Improve the Customer Experience CaliberMind, a B2B Marketing Intelligence Software, announced at TOPO Summit a $3.2 million Series Seed round of financing led by Newark Venture Partners & Buran VC. Previous investors include CEB (now Gartner), Salesforce, and Oracle executives. CaliberMind provides a self-service, audience targeting and data activation solution that enables B2B software…

redPanda Software Wins Global Award for Customer Value Leader in Enterprise Software for Retailers

 RedPanda Software's Connected Solution Platform and Strategy of Developing In-House Skills Deliver Exceptional Service and Value to Customers Based on its recent analysis of enterprise software for the retail market, Frost & Sullivan recognizes redPanda Software with the 2017 South Africa Customer Value Leadership Award for establishing a strong competitive position within the enterprise retail industry through its dedication to developing custom-made retail software solutions and managed services, which provides its…

ZineOne Raises $2.5 Million Series A Round Led by Omidyar Network

ZineOne Helps Traditional Brick-And-Mortar Enterprises Re-Imagine Customer Engagement in a New, Real-Time, High-Touch, Digital World ZineOne announced that it has raised $2.5 million in a Series A round led by Omidyar Network, the Silicon Valley-based impact investing firm established by Pierre Omidyar, Founder, eBay. ZineOne is a next-generation customer engagement hub that uses machine learning algorithms to provide banks and retailers with the ability to engage with their customers real-time, in a highly contextual and…

CloudEngage Gives Agencies Unlimited Access to Their Advanced Personalization Suite with Launch of Agency Partnership Program

Qualified Agencies Gain Access to CloudEngage Advanced Personalization Tools Completely Free, in a New Partnership Initiative CloudEngage, the most intuitive suite of personalization tools on the market, has launched the CloudEngage Agency Partnership Program. The program launches and is open to qualified digital, marketing, advertising and design agencies. Agency partners will have the unprecedented opportunity to gain unlimited access to the entire CloudEngage ecosystem of innovative omnichannel personalization…

TimeTrade Brings Intelligent Appointment Scheduling to Zoom Video Communications

TimeTrade's Latest Integration Optimizes Smart Scheduling for Virtual Meetings TimeTrade, the leader in omnichannel intelligent appointment scheduling, announced its new integration with leading video conferencing provider Zoom Video Communications to enable seamless inclusion of video conferencing details in each Zoom meeting invitation, simplifying and accelerating live digital interactions. TimeTrade's integration with Zoom is the most recent development in its ongoing Connect Effect Partnership Program, a new…

Newgen Positioned as a Leader in Cloud-Based Dynamic Case Management by Forrester Research

Forrester Wave Report: Newgen Software, Leader in BPM, ECM, and CCM Platforms.  Newgen Software Technologies Limited, a provider of Business Process Management (BPM), Enterprise Content Management (ECM) and Customer Communication Management (CCM) platforms, announced that it has been positioned as a 'Leader' in report, The Forrester Wave: Cloud-based Dynamic Case Management (DCM), Q1 2018, authored by Craig Le Clair et al. According to the report, "Newgen Software shows depth in solution accelerators and intelligent apps."…

Drawbridge and Jivox Deliver Omnichannel Personalization Powered by People-Based Identity

Companies Team Up to Help Brands Expand Dynamic Creative Optimization and Enhance Customer Experiences Drawbridge, the leading people-based identity management company, and Jivox, the personalized digital marketing technology leader, today announced that brands and agencies are able to accelerate engagement by leveraging the full capabilities of Jivox’s AI-based omnichannel cross-device dynamic creative through an integration with the Drawbridge Connected Consumer Graph. This joint solution enables marketers to use a…

Algolia Acquires SeaUrchin.IO, Bringing Real-Time Search Analytics to 40B+ Queries a Month

Algolia 's Acquisition of SeaUrchin.IO, Adds Deep Search Insights Capabilities and Strengthens Algolia's New Query Analytics and Click Tracking Solutions Algolia, the leading hosted Search & Discovery solution for websites and mobile apps, announced that it has acquired the technology behind SeaUrchin.IO, one of the first platforms built solely to deliver real-time search insights for enterprises. The acquisition complements Algolia's new Search Analytics and Click Analytics solutions, which for the first time give…

EnterWorks Partners with Amplifi to Enable Businesses in Content for Commerce Initiatives

EnterWorks Partners with Amplifi, a Leading Information Management Consultancy, to Enable Businesses in Content for Commerce Initiatives EnterWorks, the leading provider of Master Data Management (MDM) and Product Information Management (PIM) solutions, announced a strategic partnership with Amplifi, the leading provider of MDM strategy and implementation services. The partnership brings to bear Amplifi’s diverse capabilities – expert advisory, strategy, consultancy and delivery offerings for all aspects of data…

dotCMS Hires Robert Slaughter As New Chief Marketing Officer

dotCMS Appoints, Robert Slaughter to Lead Marketing Department as Chief Marketing Officer dotCMS, a leading-edge, open source, Java CMS and Customer Experience Management software company, announced that Robert Slaughter has joined the company as Chief Marketing Officer, effective immediately. Slaughter will report to Ralph Miller, Chief Executive Officer, and become one of the senior executives within the company. Also Read: dotCMS Hires Stefan Schinkel as New Chief Sales Officer “Since we sell a mar-tech product, we…

Two-Thirds of Voice-Assisted Device Owners Never Purchase Through Them: Episerver Study

Episerver's Annual Benchmark Report Reveals Consumers Have Been Slow to Adopt Smartwatches and Voice-Assisted Devices for Shopping and Browsing Even though it seems everyone is talking about voice-assisted devices and smartwatches, the majority of consumers don't own these new devices, and even fewer use them to complete purchases, according to a recently released study by Episerver, the company transforming digital experiences. For its annual "Reimagining Commerce: Global Findings" report, Episerver surveyed 4,000…

Invoca Becomes Premier Level Partner in Adobe Exchange Partner Program

Deeper Collaboration Brings Together Leading Solutions from Adobe and Invoca, Giving Marketers an Unprecedented Way to Personalize the Customer Experience and Boost Revenue with Call Insights Invoca, the call intelligence company, announced it's joining the Adobe Exchange partner program at the Premier tier, the highest level within Adobe's global technology partner ecosystem. Bringing leading solutions from Adobe and Invoca closer together will give marketers an unprecedented way to personalize the customer…

Progress Launches AI-Driven Native Chatbot

Progress's NativeChat, Offers 15x Faster Development, Native Support for 72 Languages and Ability to Integrate with Web, Mobile and Social Channels for a Seamless Digital Customer Experience BEDFORD, the leading provider of application development and deployment technologies, announced the availability of Progress NativeChat, the artificial intelligence-driven platform for creating and deploying chatbots. Unlike other chatbot technologies, NativeChat is based on patent-pending CognitiveFlow technology that can be trained…

Genesys Unveils New Customer Experience Marketplace to Drive Unparalleled Business Performance

Genesys's New Unified AppFoundry Offers Ecosystem of 200+ Pre-Built Integrations, Giving Customers Time-To-Value Almost Immediately At the Enterprise Connect conference opening, Genesys, the global leader in omnichannel customer experience and contact center solutions, will debut a unified AppFoundry marketplace that incorporates integrations for its entire portfolio, including the PureEngage, PureConnect and PureCloud platforms. The new Genesys AppFoundry makes it simpler for businesses to quickly gain value from the…

Dialpad Launches Call Center to Help Modern Businesses Build a Superior Customer Experience

Modern Platform Brings Call Centers to the Cloud; Includes Disruptive Pricing Model Dialpad, the pure-cloud business communications provider, recently announced the launch of Call Center, a new and modern take on call center software. Built on the Google Cloud Platform, Call Center removes the complexity of traditional call centers with its software platform that helps small and medium-sized businesses (SMB) cost-effectively turn an often frustrating experience into an opportunity to create remarkable customer experiences…

Ugam Joins the Newly Launched Qualtrics Partner Network

As a Part of the Qualtrics Partner Network, the Partnership Will Accelerate Digital Transformation Ugam, a global leader in data and analytics, today announced its partnership with Qualtrics, a leader in research and experience management. Ugam is now part of the Qualtrics Partner Network (QPN), a consortium of worldwide organizations offering programs and solutions that accelerate digital transformation based on the first-of-its-kind Qualtrics Experience Management (XM) Platform. As a member of the QPN, Ugam expands…

New Qualtrics Partner Network Helps Organizations Close Their Experience Gaps

Global Ecosystem Supporting The Qualtrics Experience Management Platform Announced Qualtrics, the leader in research and experience management, announced the launch of the Qualtrics Partner Network (QPN), to expand the global ecosystem of partners providing programs and solutions based on the award-winning Qualtrics Experience Management (XM) Platform. The announcement was made recently at the Qualtrics 2018 X4 Experience Management Summit in Salt Lake City. QPN members will gain access to the…

CX Leader TTEC Wins Nine Stevie Awards for Customer Experience Excellence

Receives Gold for Contact Center or Customer Service Outsourcing Provider of the Year in the Sales and Customer Service Category TTEC, a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most prestigious and innovative brands was recently recognized for customer service excellence, earning a total of nine Stevie Awards during the 12th annual Stevie Awards for Sales and Customer Service program. The company received awards spanning a…