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customer experience management

Customer Experience Pioneer and Leader TTEC Launches New Look to Complement New Name

TTEC Holdings, Inc. a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most prestigious and innovative brands recently unveiled its new brand identity. Architected through a partnership with the company's in-house agency and Seattle based design firm, AVO, the new brand blends high tech sophistication with the personality of the human touch to reinforce TTEC's mission of bringing humanity to the customer experience. Also Read: …

Relay Network Launches CX Builder

Service-Based Enterprises Can Now Individualize Customer Interactions with Minimal Investment or IT Resources Relay Network, the mobile engagement automation company for leading enterprise service providers, announced the release of its CX Builder portal, enabling businesses to design, configure, and automate personalized customer experiences within the Relay platform. The enhanced platform will help enterprise businesses scale their customer support efforts and meet rising consumer expectations for efficient and…

Latest Katabat Customer Experience Management Releases Target Customer Centricity

Katabat announced its Katabat 8.1 release, delivering customer-focused improvements to its industry-leading customer experience management solutions. Katabat serves consumer lenders on three continents with cutting-edge solutions that enhance efficiency, regulatory compliance, and customer satisfaction. Katabat 8.1 streamlines use for strategists and associates as well as improving mobile customer marketing communications. The enhancements address user requests and speak to Katabat's commitment to partnering with clients…

CloudCherry’s Predictive Analytics Enhancements Give Companies the Customer Experience Edge

Improvements Increase Speed and Accuracy of Customer Feedback Analysis at Scale CloudCherry, a leading Customer Experience Management company, announced significant enhancements to its CX platform's predictive analytics engine, reducing the time required to analyze customer feedback at scale, reveal insights and predict trends. "Brands around the globe are under ever-increasing pressure to understand and get ahead of customer needs, tackle churn, and drive profitability. With the help of machine learning and deep…

Five Things That Will Redefine Customer Experience in 2018

What is Customer Experience Management (CEM)? Google it and you’ll find various definitions that explain this currently-buzz worthy concept. We live in the age of the customer and it’s time to clarify what CEM truly means. Before I get into that, let’s define what CEM is not: collecting feedback, responding to feedback, or tracking your Net Promoter Score - none of these actions individually represent Customer Experience Management. In simple terms, CEM refers to the complete ideology and methodology that makes your…

Monetate to Take Fresh Guard from Its New York Headquarters

Monetate, the leading personalization and customer experience management platform, is moving its corporate headquarters to New York. The decision unveils the company’s determination to get closer to growing concentration of clients, especially in enterprise software, retail, and fashion industries. Monetate currently provides SaaS, powering multi-channel personalization for world’s leading brands. This is the first of many strategic moves made by the company towards expanding their business visibility in the US. Monetate…

Salesforce’s Second Annual State of Service Report Released; Spotlight on the Future of Customer Service

Salesforce, the leading CRM firm, has released its Second Annual State of Service research report, uncovering insights from more than 2,500 customer service professionals. The latest Salesforce report highlights the impact of smart technologies on service protocols and marketing response towards meeting inflated customer requirements. According to Salesforce’s Second Annual State of Service Report, it requires a unified platform to deliver smart customer experience across the enterprise. Executives wielding the right…

Falcon New Social Media Tool To Drive Major Marketing Campaigns in 2017

Falcon.io, a Copenhagen-based customer experience platform, has announced the release of a new digital tool to streamline marketing efforts in 2017. The unified social media tool is a single app model laced with all the latest marketing features. Marketers can use this tool to discover, attract, engage and nurture customers across all online platforms using social data. Easy-to-use and backed by cutting-edge real-time data analytics, Falcon digital tool is one-stop data shopping center for social media organizations.…

Avetex Becomes Genesys Value Add Reseller; Will Amplify Seamless Customer Experience

Avtex, a renowned end-to-end customer experience (CX) deployment partner for Microsoft, will now cater to Genesys. It will offer premium CX technology solutions to Genesys as part of its strategic collaboration. It will now feature as Genesys Value Add Reseller; building, delivering and supporting products and solutions available on the Genesys Customer Experience Platform. Genesys is an omnichannel CX optimization and workload management platform that sells cloud-based and SaaS to mid-sized and large businesses.  …