Browsing Tag

Customer Experience Platform

­­Acquire Launches First Conversational Customer Experience Platform For The Modern Digital Landscape

Unified CX Platform Helps Businesses Adapt and Thrive in the New Era of Digital Transformation Acquire, a leading conversational customer experience (CX) platform, today announced the release of their newest software that streamlines customer conversations, automates workflows, and enables teams to better analyze support and service efficiency. Acquire's offering is the first platform designed to help businesses serve customers in the digital-first era of communication. Marketing Technology News: Comscore Elevates…

Simplr Announces Partnership and Integration with Gladly

The combined power of Simplr's and Gladly's customer service platforms helps brands provide in-the-moment, personalized customer care Simplr, a human-first, machine-enabled customer experience platform, has partnered and integrated with Gladly, the omni-channel customer service platform that helps brands deliver a more personalized customer experience. Together, Simplr and Gladly enable brands to deliver 24/7 staffed coverage across all digital channels and provide fast and personal service that avoids backlogs and captures…

Piano Named “Data Management Solution Of The Year” In 2021 Data Breakthrough Awards Program

Prestigious awards program recognizes outstanding data technology products and companies Piano, a global customer experience platform, today announced that it has been selected as the winner of the "Data Management Solution of the Year" award in the 2021 Data Breakthrough Awards program conducted by Data Breakthrough, an independent market intelligence organization that recognizes the top companies, technologies and products in the global data technology market today. Marketing Technology News: Metis Alumni Win Honors…

Limitless Announces $10 Million Series B, Adds Genesys as Investor and Technology Partner

UK GigCX platform innovator Limitless continues global expansion and accelerates CX transformation with Genesys Cloud integration and new investment led by Redline Capital Limitless, the AI-driven gig customer experience platform, announced it has raised $10 million in financing. The Series B investment is led by Redline Capital and features new investment from Genesys, as well as continued participation from AlbionVC and Unilever Ventures. The financing round will see London-based Limitless continue its dedicated growth…

Insellerate Launches DATA IE Solution

Insellerate, the leading mortgage Customer Experience Platform featuring Lead Management, CRM & Engagement that helps lenders close more loans by increasing efficiency gains across sales, marketing, operations management, announces the release of its DATA IE solution. Marketing Technology News: Seismic Acquires Grapevine6 to Enable Digital Sales Engagement Across Multiple Customer-Facing Social Media and Digital Platforms This innovative solution allows lenders to better serve their customers by quickly turning…

liveweb Announces Integration With Front

liveweb - the revolutionary new way for businesses to connect with customers and website visitors to successfully deliver online customer experiences, announces the integration of liveweb with Front (FrontApp.com) - “the customer communication platform that combines emails, apps, and teammates into a single view.” This unique, new combination of team email with real-time business communications provides a powerful new way for businesses to deliver unexpectedly human customer experiences - directly from websites - with the…

Zoovu and SEMKNOX Merger Ignites Contextual eCommerce Revolution

Zoovu Delivers First No-Code AI-Driven Conversational Customer Experience Platform Zoovu, the global leader in conversational search and digital buying assistance, announced the acquisition of German-based data and semantic search experts SEMKNOX. The acquisition signifies a significant leap forward in personalized online buying experiences with the creation of the first no-code contextual customer experience platform. Zoovu’s enhanced semantic search capabilities powered by artificial intelligence help retailers…

Customers Give NICE inContact CXone Perfect Scores in all 12 Vendor Satisfaction Categories in DMG Report

For the Second Consecutive Year, CXone Achieves the Highest Overall Vendor and Product Satisfaction Ratings NICE inContact announced that CXone, the world’s #1 cloud customer experience platform, received perfect 5.0 scores from customers for all 12 vendor satisfaction categories, according to a new report by contact center, back-office and real-time analytics research and consulting firm DMG Consulting LLC. Customers Give NICE inContact CXone Perfect Scores in all 12 Vendor Satisfaction Categories in DMG Report. DMG…

CSS Corp Wins NASSCOM’s Customer Service Excellence Award 2019

Recognized for Its Transformative Approach to Drive Customer Experience Operations CSS Corp, a new-age IT services and technology support company, has won NASSCOM’s prestigious Customer Service Excellence Award 2019 in the ‘Transformation’ category. The company was chosen for its innovative approach to transform customer experience operations and create new revenue streams. The award was presented at NASSCOM’s BPM Strategy Summit 2019, which was held in Bengaluru on 5th September 2019. CSS Corp has been recognized for…

Blaize Raises £2.5 Million From Nauta Capital to Power the Subscription Economy

Blaize Will Use the Round to Further Enhance Its Cutting-Edge Platform, Strengthen Its Leadership and Operational Teams, Plus Accelerate International Expansion Plans Blaize, a customer experience platform for the subscription economy, has raised a £2.5 Million Seed round from Pan-European VC, Nauta Capital. The London-based SaaS company enables businesses to design and roll-out highly personalised digital subscription journeys. Through Blaize, non-technical teams can utilise intuitive, code-free drag-and-drop…

SurveySparrow Raises $1.4 Million Seed Funding From Prime Venture Partners

With over 8000 Customers in 108 Countries, the Customer Experience Platform Is on Target to Grow 3X by the End of 2019 SurveySparrow, a cloud-based customer experience platform has raised $1.4 million in seed funding from Prime Venture Partners. SurveySparrow allows users to create and share mobile-first, conversational surveys which are highly engaging and user friendly. The SaaS startup will use the fresh funds in product development and build it into a continuous improvement platform. Since its launch, SurveySparrow…

Mize Brings Merged Reality to Connected Customer Experience

Mize Partners with Help Lightning to Deliver Integrated Virtual Interactive Telepresence to Enhance Customer Experience During Service Interactions Mize, a leading provider of Connected Customer Experience Platform and service lifecycle management software announced that the company has partnered with Help Lightning, a Merged Reality solution provider. Mize customers will now be able to access the integrated Virtual Interactive Presence capability to enhance field service and technical support. As part of the…

Conversocial Acquires AI-Powered Conversational Commerce Platform Assist

Deal Allows Brands to Transform Sales, Marketing, and Customer Service with Dynamic Customer Interactions That Seamlessly Integrate Bots and Live Agents Conversocial, the leading digital customer experience platform, is acquiring Assist, pioneers in messaging automation, to offer scalable, conversational customer experiences that strike the right balance between adaptive automation and human support. Assist’s focus on smart, next-generation automation and chatbots coupled with Conversocial’s unified approach to new…

HubSpot Recognized by Facebook as Badged Marketing Partner, Releases Direct Instagram Publishing

HubSpot Deepens Alignment with Facebook Across Multiple Product Integrations HubSpot, a leading CRM, marketing, sales, and customer experience platform, announced that Facebook has recognized the company for its rich capabilities, deep expertise, and long track record of success in advertising technology, naming HubSpot an official badged marketing partner. The new partnership builds upon existing collaboration between the two companies, which includes several different integrations, such as the ability to schedule and…

TechBytes with Wesley MacLaggan, Head of Marketing, Marin Software

Wesley MacLaggan, Head of Marketing, Marin Software In 2018, leading B2B brands are increasingly looking at the current crop of cross-channel advertising platforms to see better results from their ad spend— not just for the year, but every day. With the growing demands from the publishers' side, the focus of leading cross-channel advertising platforms is to deliver transparent retargeting and prospecting solution powered by cross-channel intent backed by real-time performance metrics. To understand the current state of…